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“Excellent hotel with Top notch staff” 5 of 5 stars
Review of Hilton Garden Inn Buffalo Airport

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Hilton Garden Inn Buffalo Airport
3.0 of 5 Hotel   |   4201 Genesee St, Cheektowaga, NY 14225   |  
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Ranked #5 of 22 Hotels in Cheektowaga
Certificate of Excellence 2014
West Seneca, New York
1 review
“Excellent hotel with Top notch staff”
5 of 5 stars Reviewed December 9, 2013

I stayed at the HGI Buffalo with myself, wife, and 5 kids (2 of my own, plus a couple of their cousins). This was a short trip get-away for part of my twins birthday weekend. The rooms were very nice, clean, and comfortable. Everyone enjoyed the pool area (they keep that area in excellent condition). What was most notable was how wonderful the staff was from the front desk agent to the housekeeping personnel. Very nice experience and wouldn't hesitate a second to book there again.

Room Tip: We got rooms on the top floor, and they were VERY quiet...no noise at all from the street or the air...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review, December 12, 2013
Thank you Chris B for telling us of your experience. We feel honored that you would share your twins birthday weekend at our hotel. It's nice to see that you took advantage of our pool. We feel we have one of the best pool & fitness center of any hotel in the area. I'm also delighted that you found our staff to be accommodating. Hope the twins enjoyed their birthday and we hope to see you again real soon
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485 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Rochester, United Kingdom
1 review
5 of 5 stars Reviewed December 9, 2013

This is an excellent hotel. in addition to very clean , updated enviornment, the staff were the best I have encountered in some time. Although this was a family trip, I travel agreat deal on business and I am aware of high quality

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review, December 12, 2013
Thank you for reviewing our hotel on TripAdvisor Linda G. I am delighted that you feel our hotel is of high quality. Our staff works hard to ensure each guest enjoys their stay with us. We hope the next time you visit the area you will decide to stay with us again. Thank you again for your feedback
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Toronto, Canada
1 review
5 of 5 stars Reviewed December 8, 2013

Great hotel! New, very clean, great staff.
Lobby restaurant and bar has great local brews on tap and tvs for sports.
Very close to shopping malls and great restaurants.
Room had a microwave, fridge and Keurig coffee machine :)

Room Tip: Always ask for a room near the elevator.
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  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review, December 9, 2013
Dear a k. Thank you for taking the time to let us know of your recent experience. I'm glad you feel we have a Great hotel, ( We think so too). I'm glad you found your room to be clean and the staff to be accommodating. We do have a nice restaurant and although our bar is small we do offer some wonderful drink selections. I hope you will visit us again when you decide to do more shopping. Hope to see you soon.
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A TripAdvisor Member
5 of 5 stars Reviewed December 8, 2013

Love the location and cleaniness of this hotel. Booked for a family get together in November and because of the location and quality we booked again in February for the night before we fly out of Buffalo early morning. They have shuttle service to the airport and will also keep our car while we are gone

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review, December 9, 2013
Dear TripAdvisor Member, Thank you for taking the time to tell us of your recent stay. I'm glad you found our location to be very convenient for you. We are located near some great shopping malls, restaurant, and of course the airport. It's great that you found our hotel to be clean and of high quality. We look forward to seeing you again in February when you fly out for vacation. Thank you again for your time.
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Cary, Illinois, Usa
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 6, 2013

Just about everything at this hotel was nice. The room was clean and comfortable, with a good mattress and pillows and a view of the airport out the window. Breakfast buffet was as expected, well-prepared and everything the right temperature. Not noisy, and good natured front desk staff. As for improvements, the whirpool was weak and the elevator was slow. But overall, they beat my expectations.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review, December 9, 2013
Dear Jonathan D. Thank you for taking the time to tell us of your recent stay. I'm delighted that you found everything to be nice and clean and that we exceeded your expectation. We feel we have a terrific staff who really goes above and beyond for our guest. I will make sure I share your comments with them. I have my maintenance team looking at the spa and elevators as well. Thank you again for your time and we hope to see you again in the near future.
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St. George, Utah
Top Contributor
140 reviews 140 reviews
53 hotel reviews
Reviews in 86 cities Reviews in 86 cities
279 helpful votes 279 helpful votes
5 of 5 stars Reviewed December 6, 2013

My family of 5 needed a room that holds.....5 people. The Garden Inn has excellent double bed rooms with a good pull out couch. Right across the street from the airport. The room was quiet and the carpet was fresh. The price was cheaper than getting two rooms. Or other hotel chains with similar room configurations.
Too bad Garden Inn does not have a free breakfast buffet in the AM.
We were leaving at 5 AM so it didn't matter.
You won't be sorry.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review, December 9, 2013
Thank you sneezenwheez for sharing your experience with us. As a Top Contributor on TripAdvisor you have experienced many hotels in your travels. My glad you found the room accommodations to fit your needs. Our hotel is conveniently located right across the street from the airport making it easy to catch early morning flights. I'm sorry our restaurant wasn't open in time for you to enjoy breakfast. We do offer a continental to go breakfast from our pantry for those guest catching early flights. Perhaps on your next stay you can take advantage of these. Thank you again for your feedback and we hope to see you soon.
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Pensacola, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 6, 2013

Very clean, helpful staff, great restaurant! The best HGI I have ever stayed in. Everything was terrific beginning with the shuttle pick up at the airport, dinner that evening, and checking out. The staff is great and can answer any questions.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review, December 9, 2013
Thank you David K for taking the time to tell us of your experience. I'm delighted that you found our hotel to be Fantastic. I see you had dinner in our restaurant. We feel we have a terrfic restaurant and our menu offers a wide variety of selections. I will make sure to share your comments with the entire staff. Thank you again for your feedback and we hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Buffalo Airport

Address: 4201 Genesee St, Cheektowaga, NY 14225
Phone Number:
Location: United States > New York > Cheektowaga
Amenities:
Bar / Lounge Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Cheektowaga
#2 Family Hotel in Cheektowaga
#6 Romantic Hotel in Cheektowaga
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Buffalo Airport 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
Hilton Garden Inn Buffalo Airport Hotel Cheektowaga
Buffalo Hilton Garden Inn
Hilton Buffalo

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