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“Nothing but good..” 4 of 5 stars
Review of Hilton Garden Inn Buffalo Airport

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Hilton Garden Inn Buffalo Airport
3.0 of 5 Hotel   |   4201 Genesee St, Cheektowaga, NY 14225   |  
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Ranked #2 of 19 hotels in Cheektowaga
Top Contributor
59 reviews 59 reviews
21 hotel reviews
Reviews in 39 cities Reviews in 39 cities
14 helpful votes 14 helpful votes
“Nothing but good..”
4 of 5 stars Reviewed February 28, 2013

I stayed overnight at this venue while traveling on business while renovations were underway. While oddly placed, the "front desk" staff and structure worked fine without an issue. The same goes for the "restaurant/bar" area. It all worked fine for me, but I felt sympathetic for the staff having to work in the elements they were provided. It seems as thought the project team could have provided both areas with far better provisions making their difficult tasks easier. Beyond that, all areas were as expected for a Hilton property from what I experienced. The location could not be more convenient to the airport and the room was extremely quiet relative to the proximity which was a pleasant experience. I think this is a good option for any length of stay but I find myself wanting to rank it higher than what I experienced. I will keep this hotel on my list if the opportunity presents itself without hesitation.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review, March 4, 2013
I would like to take this opportunity to Thank you for reviewing our hotel. I'm glad you found our location to the airport to be convenient for you. Our rooms are extremely quiet and noise from the airport has not been an issue. I apologize if our renovations have caused any inconvenience to you. We are excited about our renovations which will be completed later this month. We hope you will come back to see them for yourself. Thank you again and hope to see you soon.
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376 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
Ontario, Canada
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 21, 2013

Spent one night at this property during the 3rd weekend of February 2013.

Although the lobby was under renovation the staff did what they could given the situation.

Both the front desk and the Restaurant/Bar were relocated to conference rooms. Somewhat amusing, but functional.

The Restaurant Staff working the Bar were delightful and those working the breakfast shift did their best given the crazy space they had to work with.

As with our previous stay the room, a junior suite, was spacious and functional given the size of our family.

We will return without question.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review, March 4, 2013
Thank you for taking the time to review our hotel. As a seasoned contributor to Tripadvisor we value your opinion. I'm glad you enjoyed your stay with us and found our restaurant / bar setup to be functional. We are working hard to complete our lobby renovations in a timely manner. I hope you will come back in the near future to see the difference for yourself


.
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Brampton, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2013

The Hotel was amazingly clean! Room was clean and refreshing and the food was AMAZING! I was surprised with teh Lobby Renovations; however, teh staff made up for that with their excellent and courteous service from we entered the hotel!
My wife is a bit picky with the food at hotels; however, the Wings she ordered and the Salmon i ordered was EXCELLENT! I could not have obtained a better meal outside the hotel! I used to tell friends that teh best Salmon I ever had was at Wolfgang Puck's in Niagara Falls Canada; however, that has changed since my Salmon at the Hilton Garden Inn, Buffalo Airport!!
Thank you for a great stay! Carl Johnson

Room Tip: Rooms NOT facing teh Airport appears to be more relaxing and almost no outside noise! Bright and ref...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review, February 28, 2013
Thanks Carl for the glowing review. It's nice to hear that you found our hotel to be clean and our staff to be courteous. These are two characteristics which are important to guest. I'm glad you had a chance to try our restaurant and found our food to be to your liking. We feel we have an excellent restaurant and a wonderful kitchen staff. Thank you again for the rave review and I hope to see you again in the near future


.
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Toronto
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 20, 2013

We travelled here in January for the first time, our family of 5 were flying out of the local airport. You can't beat the location! The rooms were clean to the point that they even had antibacterial sealed napkins on each of the remote controls. The room had 2 generous sized flat screens, which was an added bonus since the kids could watch their shows.

We accidentally lost our video camera when checking out, it fell off the luggage cart. When we got back from our vacation we went back to the hotel and they had it there!! After answering specific questions about the camera they gave it back to us. Overall we had a really nice time even if it was just for a night!

Only one negative, they were renovating the entrance so we had to go in from the back. Because of the snow the area was not covered so it got a little messy.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review, February 28, 2013
Thank you for taking the time to tell us of your experience. We always enjoy when our northern neighbors come down for a visit. I'm glad you found our hotel to be so convenient to your needs. I sorry you were unable to take your camera on vacation with you, but it's a good thing we were able to locate it for you. Our renovations will be completed near the end of March and we are excited for our new look. I hope if your travels bring you back to this area you will have a chance to stay with us again and view the changes for yourself. Thanks again and hope to see you soon
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Toronto, Canada
Top Contributor
69 reviews 69 reviews
23 hotel reviews
Reviews in 32 cities Reviews in 32 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed February 5, 2013

I would say that over all this Hotel is very good, exactly what I would expend from the Hilton Brand. I am giving the review a poorer rating based on the lack of customer service. My family (2 Adults, 2 Seniors, 2 Young Children) stayed here overnight so as to take advantage of the Park and Fly package. We stayed Christmas Eve for one night.
Here's Why I Probably Won't Stay Here Again: Walking in to the lobby with a pile of luggage and young children, the 3 people at the front desk all stood and watched us struggle and there was no offer of any help, even just to provide a luggage cart. Note: There were no customers at the desk or even in the lobby at the time, it was Christmas time, it was empty. Realizing that we had to leave the hotel very early (5:30 a.m.) I asked the front desk if there was anything available in relation to ordering food or purchasing anything from the "pantry" that resembled breakfast items and was told there was nothing other than what I saw. I later found out that there can be breakfast packs made available if requested. Nice to know after my two year old and four year old had to get by on snacks until we cleared security at the airport.
Airport Shuttle Service: Great

Room Tip: Your at the airport, there is traffic, still a great sleep with minimal noise no matter where you sl...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review, February 11, 2013
I would like to take this opportunity to Thank you for this valuable feedback about your stay with us. I also would like to apologize on behalf of my entire team for not assisting you with your luggage needs. We have used your feedback as a training tool and can assure you this lack of service will not be repeated. We have also made arrangements to have fresh fruit and breakfast items available for our guest who are catching early morning flights. I would again like to Thank you for your valuable feedback and hope you will stay with us in the near future. I know you will like what you see.
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Chicago
Top Contributor
91 reviews 91 reviews
82 hotel reviews
Reviews in 68 cities Reviews in 68 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed January 31, 2013

Don't get me wrong...it's a lovely hotel.

It's a fantastic location if you're going in or out of Buffalo and need something convenient to the airport.

The staff is fantastic.

BUT, they never said ONE WORD about the fact that right now, THEY HAVE NO LOBBY. NO REAL RESTAURANT. NO REAL FRONT DESK. Yes, this is something you might have wanted to know before you stayed there.

The front desk is now in a meeting room.

The bar/restaurant is now in a meeting room.

There is no lobby. This is not convenient.

I was annoyed. But their staff was great and that helped to get me over my annoyance.

It's standard Hilton Garden Inn stuff. It's clean. It's nice. But make sure the renovations are complete before you book. If they are not done, DON'T STAY THERE!!!

I'd have appreciated a HUGE price break for the inconvenience. I didn't get it.

Room Tip: All the rooms are basically the same. No great views; no street noise.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review, February 1, 2013
Thank you for choosing out hotel during your recent visit to Buffalo. During your visit our renovation was in full operation. We tried to notify as many guest as possible and I apologize that you were not informed. We are extremely excited about our progress and when completed our restaurant, bar and front desk will have a new amazing look. I hope if your travels bring you back to this area you will stay with us again and see the difference for yourself. Thank you for your feedback and I hope you will visit us again real soon.
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Syracuse, New York
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 27, 2013

This property is a typical HGI. The lobby is undergoing renovation so check-in was in one of the meeting rooms as was the restaurant. Our room was nice enough just like every other HGI!

The reason they are only getting 3 stars from me is that housekeeping banged on my door about 8:15am in spite of the "do not disturb" sign! My husband took an early morning shuttle to the airport so perhaps they thought we'd left but even so, I would hope they would have waited a bit later to be sure! Checkout isn't until 11am!

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review, February 1, 2013
I would like to thank you for sharing your experience with us about your stay. I apologize that housekeeping knocked on your door early in the morning. We know how important it is not to disturb our guest. Our staff communicates with the front desk to determine who has checked out and apparently our staff felt the room was vacant. Please accept my apologies. We are excited about our renovations and hope you will come back to see the difference. Thank you again for your feedback and hope to see you soon.
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Additional Information about Hilton Garden Inn Buffalo Airport

Address: 4201 Genesee St, Cheektowaga, NY 14225
Phone Number:
Location: United States > New York > Cheektowaga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Cheektowaga
#2 Family Hotel in Cheektowaga
#4 Romantic Hotel in Cheektowaga
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Buffalo Airport 3*
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Also Known As:
Hilton Garden Inn Buffalo Airport Hotel Cheektowaga
Buffalo Hilton Garden Inn
Hilton Buffalo

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