I would say that over all this Hotel is very good, exactly what I would expend from the Hilton Brand. I am giving the review a poorer rating based on the lack of customer service. My family (2 Adults, 2 Seniors, 2 Young Children) stayed here overnight so as to take advantage of the Park and Fly package. We stayed Christmas Eve for one night.
Here's Why I Probably Won't Stay Here Again: Walking in to the lobby with a pile of luggage and young children, the 3 people at the front desk all stood and watched us struggle and there was no offer of any help, even just to provide a luggage cart. Note: There were no customers at the desk or even in the lobby at the time, it was Christmas time, it was empty. Realizing that we had to leave the hotel very early (5:30 a.m.) I asked the front desk if there was anything available in relation to ordering food or purchasing anything from the "pantry" that resembled breakfast items and was told there was nothing other than what I saw. I later found out that there can be breakfast packs made available if requested. Nice to know after my two year old and four year old had to get by on snacks until we cleared security at the airport.
Airport Shuttle Service: Great
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- Also Known As:
- Hilton Garden Inn Buffalo Airport Hotel Cheektowaga
- Buffalo Hilton Garden Inn
- Hilton Buffalo