Seven friends decided to embark on Buffalo, NY for post Black Friday sales the weekend after the Thanksgiving Weekend. We drove down from Toronto, Canada, and after two other hotel choices were unavailable, we went with the Hilton Garden Inn Buffalo Airport Hotel. As the trip organizer, I had read reviews from tripadvisor etc., and hoped for the best. We were not disappointed. It was fantastic.
From the moment we checked in we were impressed with the atmosphere, friendly staff and tasteful decor. Desk staff greeted us and had already received and immediately passed on a message to one of our party. Great job. Complimentary cupcakes and lemon water were a welcome discovery as well (after a long day of shopping).
Our suite was immaculate. Our only small disappointment was the size of the pull out couch. It was a love seat, so not really appropriate for a large adult to sleep on (they don't mention that in the hotel description of the suite. There were three women sharing this room, so one person had to settle for the pull out). We had to call down to the desk for extra blankets, and other things a couple of times, but we were always assisted within minutes by extremely pleasant, helpful staff. Phenomenal.
Although we were near the airport, I was never aware of airplane sounds. Unfortunately, we did find that the forced air system in our room was extremely loud and woke us up occasionally when it turned on. It also produced a huge draft over one of the beds and caused the air to be extremely DRY. Our friends in other rooms also found the air to be incredibly dry. This might be a humidity issue, but it did make our sleep a little uncomfortable.
Regardless of the dry air and small pull out, it was a wonderful travel experience and we would definitely stay there again. A beautiful place with beautiful staff who made us really feel that our comfort was their concern. Thank you for a great stay.
We were on the fourth floor, but don't know if it is louder (AC unit) or quieter on any other fl...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I really appreciate the great review of our hotel. I'm glad you found our staff to be very accommodating to your needs. I'll be sure to share your comments with the entire team. Your right, our location is great for shoppers as we are conveniently located near several malls and shopping plazas. You may be happy to know that shortly we will be renovating our guest and will provide a larger pull out sofa sleeper. This will make it more comfortable for larger families or our devoted shoppers. Again I want to thank you for the great review and hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.