This hotel is directly across from the Buffalo Airport and has shuttle service to and from the airport. Check-in is stated as 4pm (which I think is late compared to most other hotels we stay at) and checkout is 11am.
I called the day prior to our scheduled arrival to ask if early checkin was available. I was told that they could not guarantee it but would make a note. It was all dependent on the cleaning staff that day. We took a chance and arrived at 2pm to inquire if our room was ready. I was greeted promptly and courteously and was welcomed as a hilton rewards member. Early check-in was smooth and quick and we were in our Jr. Suite within just a few minutes.
The room was IMMACULATE and faced the back of the property. Not much of a view but also quiet and relaxing. We didn't hear a single plane the entire time we were at this hotel. When you enter the suite you come into the "living room" and not faced with the bathroom. The bathroom is actually in the middle - separating the bedroom from the living room. When we arrived the room was set for the AC and at 59 degrees - alittle chilly for Buffalo in February! We did notice that when the AC kicked on it was alittle loud in the bedroom area.
The workout facilities are open 24hrs a day and were clean, modern and a perfect temp for a workout. Towels and earphones provided. Wipes to clean off the equipment are also provided.
The pool is a unique "I" shape and ranges from 3 feet to 5 feet. The area is large, clean and warm. It is surrounded on 1 end by large windows so on a sunny day its a great atmosphere. Lots of chairs, tables and lounge chairs to relax in. Drinking fountain, mens and womens restrooms and an open area shower are all located within the pool area. The pool was cold for our tastes and therefore limited the amount of time we spent. The hot tub however was a perfect temp. The railing to get into the hot tub area was alittle loose or wiggly and does need to be addressed.
The lobby features a fire place, sofas, tv and tables surrounded by windows letting in a lot of natural light. The lobby had fresh cookies and has a keurig coffee maker for guests.
The only drawback of this hotel is the restaurant/bar is located IN the lobby and not seperated by any walls. Becuase of this if you are enjoying the food or drinks you are "on display" for everyone that is coming or going through the main entrance.