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“Fantastic Stay” 5 of 5 stars
Review of Holiday Inn Express Buffalo Airport

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Holiday Inn Express Buffalo Airport
2.5 of 5 Hotel   |   131 Buell Avenue, Cheektowaga, NY 14225   |  
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Ranked #15 of 22 Hotels in Cheektowaga
Creemore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Fantastic Stay”
5 of 5 stars Reviewed September 3, 2013

Came here on a girls shopping trip and stayed at this hotel. Upon arrival service was fantastic. Rooms are wonderful. They also provide a shuttle service within a five mile radius. Perfect for us. The shuttle dropped us off for shopping, dinner or anything else. Vince was our driver and he is amazing. Very informative on places to eat and shop. Breakfast is included and it was very good. Lots of choice and clean with very friendly staff. Fabulous place!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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262 reviews from our community

Traveler rating
    68
    115
    49
    19
    11
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100
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
Grimsby, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 25, 2013

We checked in, and Peter at the front desk was awesome! Got to the room, was glad to see a large room that included a desk, free wifi, microwave, and fridge. The room was quiet and clean, and staff were great! The breakfast buffet, which is served from 7am to 10am was the best I have had to date from a hotel! I would recommend this place in a heartbeat! Thanks for the great stay Holiday Inn Express!!

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 19, 2013

I was staying here for business and chose this hotel because I needed to be price sensitive. While they had the best rate, and the room was clean, it was the worst night's sleep I have ever had. The beds are incredibly old, the furniture and carpet are worn, the pillows were lumpy. I thankfully had great water temp/pressure, the bathroom was the best part, well, sort of. At the beginning of my stay, my sink would drain incredibly slow. I didn't ask for this to be fixed because it was late, and did not report it the next day. I was pleased to see that they had come to fix whatever was causing the lack of drainage.
Upon returning to my room after day 3 of work (stayed for 5), my bed was broken, and how it became broken, I will never now. It was very late and I doubt they had anyone there to fix it. Upon reporting it, the front desk agent just said "oh" and that was it. I was already sleeping poorly, and that just made it worse.
The breakfast was good and the attendant working was very nice each day I was there.
If you need to be price sensitive, I suppose it will do. I do think with a little TLC, they could have a great hotel.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Express Buffalo Airport, responded to this review, September 6, 2013
Dear IntoTheAirwaves,

Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. We are glad you liked our breakfast selections. Please accept our apologies for the room accommodations you received that fell below your expectations and any inconvenience the situation may have caused you. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. For that reason, the comments are troubling and will certainly be looked into. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
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Houston, Texas
Senior Contributor
47 reviews 47 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed August 18, 2013

From the shuttle driver to the desk personal this is one of the most helpful Holidays Inns I have ever stayed at. The shuttle driver that picked us up was a very helpful older man and when he dropped us off he let us know that the van was available to take us out to local dinning areas. Upon check in the young lady behind the desk was just as helpful. We showered and came back down for dinner and received several suggestions from the same young lady. I wish I had gotten her name because she really knew about the local dinning establishments. The Van driver took us to the restaurant and picked us up when we were ready. In the morning we received two to go breakfast packs because we had a early morning flight before the buffet, this was totally unexpected. Has always the bed was comfortable. The bathroom setup is a little odd and the toilet area had dust in the corner. I assume the maid cleans it with the door open and missed the corner, minor detail.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Winnipeg
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed July 30, 2013

We really didn't pick this hotel but one of the last rooms left given the New York State Bar Exam was also on this weekend near the aiport. Hotel good, bed comfortable, breakfast plentifful (although we missed it)...but they got us some anyway.

My only criticisms are a) fitness equipment very dated and needs a serious refresh and b) the tv and cable situation was highly annoying. Took 5 seconds every time you flipped channels and very annoying. Took forever to find a channel you wanted to watch.

Close to Walden Galleria Mall and we shopped and ate twice at the Cheesecake Factory.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Buffalo Airport, responded to this review, August 15, 2013
Dear bellfamily,

Thank you for taking the time to convey your comments regarding your recent experience with us. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you found our hotel in good condition and that you liked the bed and breakfast. Please accept our apologies that we fell short of your expectations with our amenities. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect.

Thank you again for your review and we hope to make your next stay as best as it can be.

Sincerely,

Karen C
Case Manager
IHGCare
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Rehovot, Israel
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 30, 2013

We arrived late at night, we called from the airport asking for a transport to the hotel, the clerk said she can't find our reservation, which we made months before. We had to find the reservation number to prove we have reserved a room. When we finally got there at 2 am, we were so tired, we relieved A very bad room. Smell of cigarettes and A very noisy air condition. It was very difficult to sleep.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Buffalo Airport, responded to this review, August 15, 2013
Dear orna s,

Thank you for staying with us and providing us with your valuable feedback. Please accept my sincerest apologies for the air conditioning ans odor issues you experienced. I understand the discomfort this caused you. This issue will be addressed immediately. Again, I do apologize and regret that this impacted your experience at our hotel. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the manager on duty.

Sincerely,

Karen G.
Case Manager
IHGCare
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Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 25, 2013

Nice location for shoppers - close to Walden Galleria, Boulevard Mall and ideal for passengers flying out of Buffalo Airport. King suite with sofa bead was quite large. Pool was clean and breakfast had a large variety of items. Friendly and helpful staff. Liked the standing shower in room (no bathtub). I will recommend it to my friends in Toronto who take early morning flights from Buffalo.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Buffalo Airport

Address: 131 Buell Avenue, Cheektowaga, NY 14225
Phone Number:
Location: United States > New York > Cheektowaga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 22 Hotels in Cheektowaga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Buffalo Airport 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Buffalo Airport.The Holiday Inn Express Buffalo Airport offers an indoor pool, Jacuzzi, business center and fitness room. Start your day out right with our complimentary Express Start breakfast buffet featuring both hot and cold items and the world s best tasting cinnamon rolls.We are conveniently located across from the Buffalo Niagara International Airport and offer free 24-hour shuttle service to and from the airport and Park, Stay & Go packages.The Holiday Inn Express Buffalo Airport is only a fifteen minute ride to downtown Buffalo. Here you can experience some of the best spring and summer festivals including Allentown Art Festival , Taste of Buffalo and the Buffalo Chicken Wing Festival . Spend a day exploring Niagara Falls and Buffalo s Waterfront or take in a baseball game at Coca-Cola Field, home of the Buffalo Bisons or a Buffalo Bills game at Ralph Wilson Stadium.Bargains await you at the Eastern Hills Mall, the Walden Galleria, and the Prime Outlet Mall.We are the perfect hotel if you are coming to Buffalo on business. We are close to many local companies including Calspan, General Motors, Northrop Grumman, UPS and Prior Aviation.Our entire staff at the Holiday Inn Express Buffalo Airport awaits your arrival. ... more   less 
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Also Known As:
Holiday Inn Express Buffalo Airport Hotel Cheektowaga
Holiday Inn Express Cheektowaga
Holiday Inn Cheektowaga

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