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“Friendly atmosphere” 5 of 5 stars
Review of Hampton Inn Buffalo-Airport/Galleria Mall

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Hampton Inn Buffalo-Airport/Galleria Mall
2.5 of 5 Hotel   |   1745 Walden Ave, Cheektowaga, NY 14225   |  
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Ranked #4 of 20 Hotels in Cheektowaga
A TripAdvisor Member
“Friendly atmosphere”
5 of 5 stars Reviewed February 9, 2014

The staff of this Hampton Inn went the extra mile to share a kind smile and friendly greetings. From check-in to breakfast and check-out, as well as help recovering a left charger, the staff made our stay very pleasant.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desirae K, General Manager at Hampton Inn Buffalo-Airport/Galleria Mall, responded to this review, February 17, 2014
Thank you for staying at the hotel and taking the time to review your experience. I’m glad you were greeted warmly upon your arrival by our staff, as that is important especially during this time of year! I am happy to hear that our staff was successful in recovering and returning your lost charger! We hope you consider us again during your future trips to Buffalo!
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367 reviews from our community

Traveler rating
    200
    116
    38
    7
    6
See reviews for
134
75
20
79
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Mississauga, Canada
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 8, 2014

My BFF and I were in Buffalo to do some shopping and an overnight stay. It was freezing cold and abouat 8 o'clock at night when we decided to look for a place to stay. We went to the nearest hotel from the Walden Galleria. We really lucked out! The hampton inn was bright and clean. The room was well appointed with lots of towels, comfy beds and a refrigerator as well. Wanting to warm up, we headed for the pool and hot tub on the premises. The pool area was lovely, warm and inviting with lots of tables and chairs. The only funny thing was the tiny pool towels that the hotel provided, but no worries. The spa was heavanly after the bitter cold of the day and was so soothing after a hard day of shopping! In the morning we went for the free breakfast and I must say this was as good or better than any restaurant we could have tried. Beautiful and clean breakfast area with a do it yourself fresh waffle station, hot eggs and ham, breads, yogurts and cerals and fresh juices. The breakfast lady was so proud of the hotel and she is a really great ambassador! You really cannot go wrong here!

Room Tip: we were on the ground floor, close to the pool area and the breakfast room. no problem with noise, q...
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyssa R, Manager at Hampton Inn Buffalo-Airport/Galleria Mall, responded to this review, February 9, 2014
Thank you for all your kind comments in your review about your stay! I’m sorry you had to endure the cold that we’ve been experiencing this winter, but glad that you found our hotel to be a warm welcome! I’m glad that you enjoyed the indoor pool and hot tub on a chilly night. That is so great to hear that the breakfast WOWed you, as that is what we strive for with each guest! I will pass along your comments to the breakfast staff so they know they are doing a great job. Thank you again, and we hope you choose to stay with us again during your next overnight trip to Buffalo!
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Lorain, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 6, 2014

Excellent hotel, it has been re-model, clean, great service, close to restaurants, across from the mall. Down the street from Interstate 90. Breakfast is warm and good, The coffee bar offers a few blends of tea's along with good hot coffee.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyssa R, Manager at Hampton Inn Buffalo-Airport/Galleria Mall, responded to this review, February 9, 2014
Samuel, thank you for taking the time to review your recent stay with us. I’m glad to hear you enjoyed it! Our location is prime for any traveler, and I am happy to hear you found it quite convenient for yourself! I am also happy to hear you utilized and enjoyed the 24 hour coffee station we have in the lobby area. I hope we see you again soon!
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Oshawa, Canada
1 review
5 of 5 stars Reviewed January 29, 2014

Very clean hotel. Friendly, helpful staff. Great exercise room with elliptical, treadmill, bike and weights for the health conscious. Very close to shopping and many restraunts near by to choose from.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyssa R, Manager at Hampton Inn Buffalo-Airport/Galleria Mall, responded to this review, February 3, 2014
James, thanks for taking the time to review your recent stay with us! I’m so happy to hear you were able to use our 24 hour fitness center, and it was satisfactory for you, as that is what we strive to achieve! We hope to see you again soon!
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Hermosa Beach, California
Top Contributor
72 reviews 72 reviews
7 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 26, 2014

We arrived at the Hampton Inn after a very treacherous drive.
The friendly and understanding front desk staff checked us in right away so we could get ready for our event.
We quickly realized that we forgot a few essentials, a trip to the front desk fixed that!
Our room was very clean and comfortable as always.
The large, open breakfast area was busy in the morning,filled with guests and cheerful staff.
This property is across the street from the Galleria Mall, Target,and close to the airport.
We spoke briefly with the assistant front desk manager, to let him we enjoyed our stay!

Room Tip: Away from elevator
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyssa R, Manager at Hampton Inn Buffalo-Airport/Galleria Mall, responded to this review, February 3, 2014
Thanks for reviewing our hotel after your stay! I’m sorry to hear that the weather wasn’t great for your arrival, but glad to hear that you made it here safe. Our hotel always likes to make sure that each guest has the essential items for their stay, and I’m glad you utilized them as you needed them! Again, I am glad to hear you enjoyed your stay and found the staff to be friendly, as expected. We hope you return next time you’re in the area!
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Burlington, Canada
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 14, 2014

I stayed in this hotel from January 12th to 13th. I took my girlfriend for her birthday and she wanted to go shopping, so what a great opportunity. The hotel was very accommodating, I asked if we could get an early check in, and they had the room ready for 12:30pm, which was fantastic.

We stayed in a deluxe king room, which had a nice king bed, plus a little living area and a big jacuzzi tub.


The room was great, nice and clean, but our view wasn't the greatest, it was directly above the entrance to the hotel, so we had the mcdonalds sign shining into our window, some black out drapes remedied that though.

My girlfriend and I wanted to go somewhere for dinner and have a couple drinks, so I called down and asked what cab company to call, and the man (Chris) told me that the hampton inn offers a free shuttle within 3 miles, and he could take us anytime we wanted. It was a fantastic offer, and he was a genuinely nice person, made some nice conversation, and even offered to pick us up after! Great service.

Apart from all that, we didn't spend much time at the hotel, but what we saw was great, the hotel was very nice and clean. I would definitely recommend staying here, and the price was a lot better than the residence inn across the street.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyssa R, Manager at Hampton Inn Buffalo-Airport/Galleria Mall, responded to this review, February 3, 2014
Thanks for choosing our hotel for your girlfriend’s birthday getaway, Scott! I’m glad to hear that upon your early check-in, we had rooms available so you didn’t have to wait, as we try to accommodate guests the best we can in these situations. I’m sorry to hear that the view of the room disappointed you, but happy that the blackout curtains helped that. I’m glad that our front desk agent Chris was able to help you out, and that the shuttle was a convenience to you! If you’re ever back in the Buffalo area, we hope you’ll consider us again!
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phila
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 13, 2014

We loved it at this hotel. It was spanking clean and appeared brand new. The staff was welcoming and helpful. I had forgotten a shower hat, and the desk cheerfully provided one.
The included breakfast was ok. Fresh fruit wasn't fresh. It was a Sunday so maybe that's why. We would definitely stay here again. Love Hampton inns.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyssa R, Manager at Hampton Inn Buffalo-Airport/Galleria Mall, responded to this review, February 3, 2014
Thanks for staying with us during your trip to Buffalo! We did renovate hotel within the past year; thank you for noticing our updated property! Our staff is trained to put guests first, and I’m glad you experienced that as they provided you with a shower cap! We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Buffalo-Airport/Galleria Mall

Address: 1745 Walden Ave, Cheektowaga, NY 14225
Phone Number:
Location: United States > New York > Cheektowaga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Cheektowaga
#4 Business Hotel in Cheektowaga
#5 Family Hotel in Cheektowaga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Buffalo-Airport/Galleria Mall 2.5*
Number of rooms: 133
Official Description (provided by the hotel):
The Hampton Inn Buffalo Airport is a great location for your next business trip or weekend getaway. Our promise to you is a clean and comfortable stay every time. While staying at our hotel you will receive top-notch service from our front desk staff who will treat you like family. Treat yourself to our delicious On the House Complimentary Hot Breakfast® every morning from 6-10a. There, you will find a variety of delectable treats such as our make your own waffle station, eggs, sausages, potatoes, yogurt, homemade oatmeal, fresh fruit, cereal and more. On-site you will find our recently renovated fitness center that is equipped with brand new elliptical machines, treadmills and free weights. Our facility includes a meeting room that can accommodate up to 25 people and we offer a variety of meal options and audio/visual support. Our complimentary 24-hour business center is perfect for those last minute business needs. Do you need a ride to or from the airport? We provide 24 hour shuttle transportation and are available at your convenience. Located only 10 minutes away from the Buffalo-Niagara International Airport, we guarantee quick service every time. For all of you who love to shop, we are conveniently located across the street from the Walden Galleria Mall and within walking distance of a variety of restaurants. Enjoy our facility and book with us today! We look forward to meeting you! ... more   less 
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Also Known As:
Hampton Inn Buffalo Airport Hotel Cheektowaga
Buffalo Hampton Inn

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