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“Dependable Overnight stay” 3 of 5 stars
Review of Hampton Inn Buffalo-Airport/Galleria Mall

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Hampton Inn Buffalo-Airport/Galleria Mall
2.5 of 5 Hotel   |   1745 Walden Ave, Cheektowaga, NY 14225   |  
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2X Hhonors Points!
Ranked #7 of 22 Hotels in Cheektowaga
Certificate of Excellence 2014
New Delhi, India
Top Contributor
97 reviews 97 reviews
86 hotel reviews
Reviews in 66 cities Reviews in 66 cities
57 helpful votes 57 helpful votes
“Dependable Overnight stay”
3 of 5 stars Reviewed September 13, 2013

Stayed for a night at the property. The Hotel had a pick up from the Airport and promptly arrived at the indicated time. Rooms were adequately furnished. Breakfast was a simple affair and could have been better. Check in took more time than expected, in spite of arriving past check in time. Had to wait for the room to be ready.

Room Tip: Most of the rooms are well located. Try the upper floors
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyssa R, Manager at Hampton Inn Buffalo-Airport/Galleria Mall, responded to this review, September 18, 2013
We’re happy to hear that you utilized the shuttle service during your stay, and that the shuttle arrived promptly! While we are not next to the airport, we are only a short drive and make our guests a priority when picking them up from the airport, because we know no one likes to wait, especially after a flight! Thank you for the compliments on the room, we have recently renovated our property and are happy to hear that you’re enjoying it! I apologize about the check-in time for your room; our check-in time is 3 pm and sometimes in order to accommodate certain room requests, it may take a little longer than expected, but our housekeepers do work as fast as possible! We hope to see you again, and get you a room right at the check-in time to keep you from waiting!
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414 reviews from our community

Traveler rating
    222
    131
    42
    12
    7
See reviews for
155
82
22
92
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Toronto, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 9, 2013

Chosen this hotel more than once over the past ten years for its location and the goodwill of the staff. Clean rooms, uncrowded pool, good self serve breakfast. Walden Galleria and restaurants close by. Recent renovation helps a bit too.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyssa R, Manager at Hampton Inn Buffalo-Airport/Galleria Mall, responded to this review, September 18, 2013
Thank you for noticing our recent renovations of the hotel! We’re so glad you noticed and like it! Our staff does work hard to make sure every guest feels at home, and I will share your comments with our entire team! Our location is perfect for any traveler, as we are located right beside multiple restaurants, and the Walden Galleria mall. We’re happy to hear all of your compliments about our property, and hope to see you again soon!
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markham, Canada
1 review
5 of 5 stars Reviewed September 9, 2013

Highly recommendable. Our stay was very delightful, well rested and appreciate the amenities available. Was given a healthy breakfast. Staff were very friendly and helpful. Nice to be back again. Feel you are at home with the family atmosphere.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyssa R, Manager at Hampton Inn Buffalo-Airport/Galleria Mall, responded to this review, September 18, 2013
Thanks for staying with us, and we’re happy you felt at home! It’s so nice to hear that the staff was friendly and helpful towards you, and I will share your comments with them! We’re also glad you enjoyed our amenities, including our free hot breakfast each morning. We hope you return next time you’re in the area!
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Lichfield, UK
Senior Contributor
43 reviews 43 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 8, 2013

Stayed here for a work trip, not the best breakfast but can't fault the room, staff and location. One of the best beds I have ever slept on.

Faults just would like a better breakfast, not quality but proper plates and coffee out of a proper cup not plastic.

Room Tip: Stayed in several rooms, all good
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyssa R, Manager at Hampton Inn Buffalo-Airport/Galleria Mall, responded to this review, September 18, 2013
We’re glad to hear that you enjoyed our room, staff and location! Thanks for the compliment on our beds as well. We know that getting a good night’s rest is essential no matter where you’re staying! We are sorry to hear that you were unhappy with the breakfast, and that the plates and cups weren’t what you expected. We do hope that if you return to the area, we can provide you with the same service, and perhaps we can talk more about what we can do to improve our breakfast! Thank you for your review!
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toronto, Canada
1 review
5 of 5 stars Reviewed September 5, 2013

My stay at this location was 100% satisfactory. the facility was very clean and in good shape and all the staff that we had contact with were polite and very helpful. I would highly recommend Hampton Inns in general and in particular this location.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyssa R, Manager at Hampton Inn Buffalo-Airport/Galleria Mall, responded to this review, September 18, 2013
We’re happy to hear that your stay at our hotel was 100% satisfactory! Our staff is trained to treat every guest with respect and help any guest with whatever need they may have, and I’m glad to hear that you noticed this! Thank you for recommending us, and we hope we see you again in the near future!
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A TripAdvisor Member
5 of 5 stars Reviewed September 5, 2013

Super nice staff, hotel was clean and welcoming, room was very comfortable and I loved the bathroom. I would absolutely stay at this location again. I think I will choose Hampton Inn for most of my hotel stays in the future.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyssa R, Manager at Hampton Inn Buffalo-Airport/Galleria Mall, responded to this review, September 18, 2013
Thank you for your kind comments about the staff and room of our hotel! I’m glad to hear that this stay has made you decide to choose Hampton Inns for your future stays. You will find that no matter what Hampton Inn you travel to you will receive the same good service! I do hope that you return back to the area and we see you again soon!
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1 review
3 of 5 stars Reviewed September 4, 2013

I rated this hotel average because I thought the rooms were too small for a family of five. With just double beds it made our sleep quality just average. It was close to the mall for shopping which was nice and the complimentary breakfast is always a bonus when you have 3 kids. I rated the service average because I requested adjoining rooms and was not accommodated nor were we put close to the other family we were travelling with.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyssa R, Manager at Hampton Inn Buffalo-Airport/Galleria Mall, responded to this review, September 18, 2013
I’m sorry to hear that our rooms did not accommodate your family of five as much as you would have liked. Unfortunately, all of our rooms are the same size and we do not carry suites on our property. We do our best to accommodate requests regarding connecting rooms, but sometimes due to our occupancy levels or the type of room reserved, it is just not possible. If you are ever not happy with your room location let us know and we would be glad to find a room that accommodates you better. We are glad that you enjoyed our location and breakfast! We agree with you, with 3 kids, a complimentary hot breakfast with many choices just makes things less hectic in the mornings! Thank you for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Buffalo-Airport/Galleria Mall

Address: 1745 Walden Ave, Cheektowaga, NY 14225
Phone Number:
Location: United States > New York > Cheektowaga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Cheektowaga
#4 Business Hotel in Cheektowaga
#5 Family Hotel in Cheektowaga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Buffalo-Airport/Galleria Mall 2.5*
Number of rooms: 133
Official Description (provided by the hotel):
The Hampton Inn Buffalo Airport is a great location for your next business trip or weekend getaway. Our promise to you is a clean and comfortable stay every time. While staying at our hotel you will receive top-notch service from our front desk staff who will treat you like family. Treat yourself to our delicious On the House Complimentary Hot Breakfast® every morning from 6-10a. There, you will find a variety of delectable treats such as our make your own waffle station, eggs, sausages, potatoes, yogurt, homemade oatmeal, fresh fruit, cereal and more. On-site you will find our recently renovated fitness center that is equipped with brand new elliptical machines, treadmills and free weights. Our facility includes a meeting room that can accommodate up to 25 people and we offer a variety of meal options and audio/visual support. Our complimentary 24-hour business center is perfect for those last minute business needs. Do you need a ride to or from the airport? We provide 24 hour shuttle transportation and are available at your convenience. Located only 10 minutes away from the Buffalo-Niagara International Airport, we guarantee quick service every time. For all of you who love to shop, we are conveniently located across the street from the Walden Galleria Mall and within walking distance of a variety of restaurants. Enjoy our facility and book with us today! We look forward to meeting you! ... more   less 
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Also Known As:
Hampton Inn Buffalo Airport Hotel Cheektowaga
Buffalo Hampton Inn

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