Made a reservation at The Spencer Hotel by telephone, 3+ weeks before planned stay, and several days later (3 business days) we had to cancel. Guess what, our credit card had been charged for the full amount ($850) and it’s NOT coming back! Supposedly this is "like other resorts" although I can't find one that has such a “cancellation” policy. Not only is this an absurd “policy”, it was not mentioned until well after they took our money.
Even more unbelievable, the owner and staff explicitly and repeatedly advised us to commit insurance fraud! Both verbally and in writing, we were advised to contact Travelex Insurance, buy insurance under the false pretense of ignorance that we had already cancelled, and then soak THEM for the money that The Spencer Hotel had just pocketed.
I even offered to pay them a 25% penalty fee for “holding the room” a crummy 3 business days, but that was not good enough for them. You see, times are tough and they need all the money they can get. This hotel may or may not be a nice place to stay… but I definitely wonder… if they have such a severe and unyielding attitude toward prospective customers, how do you get treated while you’re there?
Final comment: I know I’ll never make another hotel reservation without first being provided a clear and fair cancellation/refund policy.
- Official Description (provided by the hotel):
- The Spencer Hotel & Spa is best described as 'more captivating than opening your favorite story-book.' Amidst our enchanting literary themed rooms and the private sanctuary of our spa, find yourself transported to a bygone place and time. Time spent in our steam sauna, a soak in our whirlpool tubs, and a week of pampering services leaves every one feeling as though they have gathered new strength. Each of the 24 guest rooms and suites were hand-decorated by local artists to honor the lives and works of famous authors. Each room has a select library of thoughtfully-chosen books and musical selections to further convey the tone of each writer's life and times. All of the rooms have central air conditioning and heat, cable television, free Wi-Fi, monogrammed robes, hairdryers, irons and ironing boards, and Gilchriest and Soames bath amenities. Most of the rooms are outfitted with King beds and have brand new mattresses. Some of the rooms have desks, arm chairs, sofa beds, direct porch access and whirlpool/Jacuzzi tubs with European handheld showers. An elevator services all four floors. Steamboat Gothic porches grace the front of the hotel, and are appointed with Victorian sofas, chairs and rockers that overlook the famous Chautauqua Amphitheater. A gourmet savory or sweet breakfast is served each morning with fresh fruit in the Peacock Dining Room and luxurious massage services and a cedar sauna are available for guests to indulge in.The Spencer offers cozy areas that are perfect for playing a board game, curling up with a good book, or engaging in conversation. In the Monet Parlor a movie projector and screen are also available for use. Packages and specials are available for guests from Couples Renewal Weekends to Gourmet Dinners, Ladies Pampering and Wine Touring.The Spencer Hotel is the perfect place for small weddings, receptions, book-clubs, reunions, business retreats and more. Group packages can be custom built for your next event. During the 9 week Chautauqua Institution Season gate and parking passes are required for guests staying at The Spencer and need to be arranged through Chautauqua Institution. The Spencer Hotel rents by the week during these 9 weeks and provides guests with dinner Monday - Friday in addition to the gourmet breakfast that is offered year-round. ... more less
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- Also Known As:
- Spencer Hotel Chautauqua