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“Eat somewhere else” 2 of 5 stars
Review of Heirloom Restaurant

Heirloom Restaurant
6 S Lake Dr, Athenaeum Hotel, Chautauqua, NY 14722
+1 800-821-1881
Website
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Ranked #1 of 4 Restaurants in Chautauqua
Price range: $10 - $40
Cuisines: American
More restaurant details
Restaurant details
Good for: Outdoor seating
Dining options: Reservations
Description: Heirloom Restaurant is a new restaurant that opened up in the Athenaeum Hotel in the summer of 2014. It has a brand new menu with a new chef. Heirloom is a full-service restaurant that is available to hotel guests, Chautauqua visitors and guests coming from off the grounds for a great dining experience. It is open 7 days a week and is available and open to the public from June 21 through August 24. All outside dining guests receive a complimentary gate pass to Chautauqua Institution. A gate pass that has amphitheater access will have to be purchased if you plan on attending amphitheater entertainment.
Olcott, New York, United States
Senior Contributor
34 reviews 34 reviews
12 restaurant reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
“Eat somewhere else”
2 of 5 stars Reviewed August 28, 2013 via mobile

We have had dinner at the hotel before. Our experience has been the prices are outrageous, the food passable, and the service poor. We had read that there is a new farm to table restaurant open Friday and Saturday night. The reviews were favorable. We went. The portions were very small. My wife found her chicken difficult to eat and did finish it. The service was very poor. I needed to ask that my water glass be refilled four times. Once is inexcusable, four times can not be explained, unless there is a drought. The hotel is located on a lake! The cost of one salad, two entrees, and one dessert was $105.00. The meal was worth less that $20.00. Don't be disappointed, eat somewhere else.

  • Visited August 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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40 reviews from our community

Visitor rating
    9
    13
    9
    6
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Findlay, Ohio
Contributor
19 reviews 19 reviews
11 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Food, what food”
1 of 5 stars Reviewed August 18, 2013

We made a dinner reservation for 7pm for a Sunday evening. Never were we told it is ONLY Buffet on Sunday. When we arrived we ordered a glass of wine each. Waiting for a menu. After about 15 minutes the waitress came by. We were then told the buffet is over at 7:30. ALL of the food was depleted and what was left was COLD. When we complained to the waitress, she was surprised. She did report our complaint to the manager, however the manager did not respond to us, she just had the waitress tell us our wine would be comped. And we were still expected to pay $30 a person for food that was not there. We will never be back. The atmosphere was not what we were expecting. For only a few people were there and it was loud. The small tables were cramped together, poor seating arrangement.

Visited August 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vero beach, fl
Top Contributor
50 reviews 50 reviews
44 restaurant reviews
Reviews in 35 cities Reviews in 35 cities
19 helpful votes 19 helpful votes
“The salt shaker that wouldn't quit”
2 of 5 stars Reviewed August 18, 2013 via mobile

A bunch of my foodie friends excitedly tried the new Restaurant addition to the Atheneum. Namely. Bloom a farm to table experience. First off a meal with drinks and wine is about $100 per person. So when our main dish arrived with greens that seemed like the chef got involved in conversation and didn't stop pouring salt over these veggies we called our waitress 's attention to this. When she did nothing we summoned the hostess and asked her to take them to the chef to taste. She did not. Nor we're we offered another substitute Nor were we given dessert given a drink. Nothing not even sorry. So we would never dine there again. Eater beware

  • Visited July 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Contributor
16 reviews 16 reviews
6 restaurant reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
“Over priced, over rated”
2 of 5 stars Reviewed July 27, 2013

Dinner at Blooms at the Athenaeum Hotel was extremely disappointing. One dinner was well prepared. Another dinner was almost inedible - a few mushrooms and pieces of rabbit as a sauce over pappardelle for $36. This dish was advertised on the menu as roasted rabbit. Service was spotty and there was a high noise level in the dinning room making it difficult to carry on a conversation.

We complained to the wait staff about the rabbit entrée and were provided a complimentary dessert. However, when the chef later made the rounds speaking with other diners table. Definitely not worth the price.

Visited July 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
3 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Food was very good”
4 of 5 stars Reviewed June 18, 2013

The dinner and breakfast we had while staying at the hotel were very good. We had a steak one night and enjoyed a breakfast buffet the next morning.

Visited June 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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