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“Relaxing” 5 of 5 stars
Review of BEST WESTERN University Inn

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BEST WESTERN University Inn
3.0 of 5 Hotel   |   90 East Main Street, Route 11, Canton, NY 13617-1452   |  
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Ranked #2 of 3 Hotels in Canton
GreenLeadersBronze level
Central Valley, New York
1 review
“Relaxing”
5 of 5 stars Reviewed October 30, 2013 via mobile

Great stay! Awesome breakfast and service!! Thanks to Gina Randy and Susie :-) this my second time staying here and I love it and plan to return to the BW University every time I visit my son at SUNY Potsdam. I will recommend the BW University at Canton to my friends!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CantonNYSales, General Manager at BEST WESTERN University Inn, responded to this review, November 14, 2013
Dear Repeat Guest,


We were so glad to hear that you enjoyed your breakfast so much. I will be sure to pass along the compliments to Randy and Susie for a good well done. Gina is just a ball of a sunshine and can really make anyone's day that much better. I am so pleased we were able to make your stay a memorable one.

We will see you again soon...


Justin A Chapman, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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173 reviews from our community

Traveler rating
    66
    54
    35
    9
    9
See reviews for
64
18
13
60
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Any
English first
Canton, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 29, 2013

As a local Canton family, we went to dinner before the SLU hockey game. Erin was our server and she was amazing. She went above and beyond for our family. We have eaten here many times and always the food is delicious, atmosphere is comfortable, and people are friendly. Thank you!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewis, New York
1 review
5 of 5 stars Reviewed October 28, 2013

My son goes to SUNY Canton and said he might have to go to breakfast there more often! I was there for business.. Thanks to Gina and Randy!! The room was great too. It was not noisy like some can be. It was pretty cold out and when I turned the heat on it warmed up quickly..that was nice!

Room Tip: It was nice to have a refrigerator in the room
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CantonNYSales, General Manager at BEST WESTERN University Inn, responded to this review, November 5, 2013
Dear Traveler,


It was a pleasure to read your review on our hotel. It made me smile when I saw that your son might have to come for breakfast more often. Furthermore, I am glad we were able to be the warm haven away from the bitter cold of our North Country winters.

We hope to see you again soon...

Until then,


Justin A Chapman, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Summit, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 27, 2013

We found the hotel and our room to be very clean. It is worth it to pay the additional money for the breakfast when booking the room since you order anything you want off the menu. The cook, Randy prepared a great breakfast and our server Morgan was very professional and attentive as was everyone we encountered in the restaurant. We had a simple dinner at the bar in the hotel and that was a positive experience as well.
The bottles of water, basket of apples and hot coffee/tea at the front desk are a nice touch.
My only complaint is that $190 seemed a steep price for a clean but simple hotel in Canton NY.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CantonNYSales, General Manager at BEST WESTERN University Inn, responded to this review, November 5, 2013
Dear Guest,


I am so glad to see that our staff had such a positive influence on your experience at our hotel. Furthermore, we are so glad the food in the restaurant at breakfast and dinner was also a positive experience.

We do understand that at times our room rates are quite high. We must ensure we are capturing a higher room rate when it is possible and at some of our peak demand times the rate can get quite high.

We hope to see you back again soon...


Justin A Chapman, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westbrook, Maine
1 review
5 of 5 stars Reviewed October 27, 2013

Overall great experience
Traveling on business for Honeywell Inc. working in Potsdam.
This hotel is very clean. The beds are comfortable. The bathrooms are a little small though.
The food in the restaurant and lounge is very good at decent prices.
You can play on their golf course or just hit some balls after work.
The pool is exceptionally clean and well maintained as is the exercise facility. The sauna and steam rooms are equally as impressive as well.
The location is also excellent for my needs. It is sort if in the middle of everything with access to everything.
Ina at the front desk is just an angel....so efficient and dependable....just great!!!
I would recommend this hotel to everyone.

Room Tip: Book as far in advance as possible...the choices are always better. Rooms near the spa are quieter...
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CantonNYSales, General Manager at BEST WESTERN University Inn, responded to this review, November 5, 2013
Dear Business Traveler,


Thank you for providing feedback on your recent stay. As a person who has stayed in the hotel for 30 days I can attest to how comfortable the beds really are. I will make sure your high regards for the restaurant and Ina are shared with the rest of the staff.

We hope to see you again soon...

Until then,


Justin A Chapman, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed October 25, 2013

Tonight we went to the restaurant and had dinner with my son who attends St. Lawrence University. Our server was great! She was very courteous and attended to our needs promptly. Thanks Erin!! Food and beverages were delicious and fairly priced.

  • Stayed October 2013
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany,NY, United States
1 review
5 of 5 stars Reviewed October 25, 2013

This hotel is very clean. The beds are comfortable. The bathroom is a little small. The restaurant is good and has a nice view of the golf course. The front desk has bottles of water and apples for their guests. We have stayed her before and would definitely stay again.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CantonNYSales, General Manager at BEST WESTERN University Inn, responded to this review, November 5, 2013
Dear Guest,


Thank you very much for taking the time to review our hotel. We are so glad you enjoyed your stay and we look forward to your next visit.

Truly,


Justin A Chapman, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN University Inn

Address: 90 East Main Street, Route 11, Canton, NY 13617-1452
Phone Number:
Location: United States > New York > St. Lawrence County > Canton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Canton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN University Inn 3*
Number of rooms: 99
Official Description (provided by the hotel):
Enjoy all of the four seasons in the beautiful North Country here at the BEST WESTERN University Inn of Canton, NY. With easy access off of Route 11, this 99 room property is surrounded by a championship golf course and groomed cross country ski trails. An indoor pool, whirlpool, saunas, and state of the art exercise facility compliment the tastefully appointed rooms. With an on-site restaurant, relaxing lounge, business center, and high-speed wireless Internet, it is the perfect destination for those traveling on business or leisure. Our friendly staff, personalized service and meeting spaces make this an ideal location for any special event.Whether you are planning a meeting, banquet, conference or wedding, the BEST WESTERN University Inn is here to serve you. ... more   less 
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Also Known As:
Best Western Plus University Inn Canton Hotel Canton
Best Western Olean
Olean Best Western
Best Western Canton

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