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“Excellent dinner” 5 of 5 stars
Review of BEST WESTERN University Inn

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BEST WESTERN University Inn
90 East Main Street, Route 11, Canton, NY 13617-1452   |  
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Ranked #1 of 3 hotels in Canton
Richmond
Top Contributor
131 reviews 131 reviews
15 hotel reviews
Reviews in 55 cities Reviews in 55 cities
38 helpful votes 38 helpful votes
“Excellent dinner”
5 of 5 stars Reviewed August 13, 2013

We've been by here countless times and never stopped in for dinner. Big Mistake! We came in a couple of nights ago to try it and were blown away. Service was great. Good job Julie! Food was impressive, good enough for a return trip next time we're up here.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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135 people have reviewed this hotel

Traveler rating
    54
    38
    29
    7
    7
See reviews for
45
16
11
47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
South Burlington, Vermont
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 10, 2013

I've stayed at the Best Western Plus in Canton, NY dozens of times over the past 4 years, and have never been disappointed with a single thing! The front desk manager Paul and his staff are very customer service oriented! Ina S. is probably my favorite front desk clerk of any I've met in my travels! Dinner at the County Seat Restaurant has never been disappointing either!

This property is located right on St. Lawrence University grounds and many of the rooms overlook the golf course.

Room Tip: No matter what room you choose, you'll be happy with the choice!
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CantonNYSales, General Manager at BEST WESTERN University Inn, responded to this review, August 19, 2013
Dear Loyal Traveler,


I cannot begin to tell you how much we appreciate your loyalty to our hotel. It is truly guests such as yourself that make our hotel flourish. I will make sure to pass along your praise about Paul & Ina. They sure will be glad to know guests appreciate their hospitality.

We hope to see you back shortly...


Justin A Chapman, CHA
General Manager
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Potsdam, New York
Top Contributor
265 reviews 265 reviews
47 hotel reviews
Reviews in 98 cities Reviews in 98 cities
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed August 9, 2013

We stopped in for lunch again and always enjoy a good selection of fresh items on their ample soup and salad bar, and they always have an entree option as well for speed-lunching. The menu and specials give evidence of good variety and taste, and the atmosphere is always comfortable, even on a cold day in winter next to the fireplace. This day we enjoyed a cool seat by the glass windows looking out on the greens and fairways. The restaurant is very welcoming to public diners, and we locals love the overall value. The service can be a bit slow at times, but servers respond if they know you are "on the clock"

Room Tip: Have a good lunch in the dining room.
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CantonNYSales, General Manager at BEST WESTERN University Inn, responded to this review, August 16, 2013
Dear Guests,


It was great to read your feedback on our hotel and see how pleasant your lunch was at our facility. The soup & salad lunch bar is a popular favorite among our guests. The views of the golf course are also another positive to sitting in the dining room and enjoying your meal. As for the speed of the service; I can assure you, we will use your feedback to take the necessary steps to ensuring prompt service is delivered to each and every guest. We hope to see you in for lunch again soon.

Until then...



Justin A Chapman, CHA
General Manager
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Horsehead, United States
1 review
4 of 5 stars Reviewed August 9, 2013

The room was clean and quiet with large trees shading the window. The workout area and pool/spa were clean and very nice. The employees were friendly at every turn. Breakfast at the restaurant was good with very good quick service.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruskin, Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 4, 2013

Our 2 days and nights at The Best Western were great. Desk clerks very personable and helpful. Our room was very clean and the bed was definitely comfortable. We will stay there next time on our visit to Canton.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CantonNYSales, General Manager at BEST WESTERN University Inn, responded to this review, August 6, 2013
Dear Travelers,


I wanted to thank you for leaving feedback on our hotel. We are so pleased that your two days at our hotel were so comfortable and enjoyable. We hope to see you again soon.

Until then...


Justin A Chapman, CHA
General Manager
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Plattsburgh, New York
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 30, 2013

University Inn was sparkling clean and nice. But sometimes it is the little things that make the difference. In our one night stay two negatives(albeit minor) stand out. When we drove from there lobby area to the lower parking lot and attempted to gain access to the corridor doorway, our key cards would not work. Thus a return trip to the lobby. A little thing perhaps, but frustrating nonetheless. At least it wasn't raining with wife and luggage waitin outside.

After that situation was rectified, it took us forever to find our room. It seems that the rooms in this property are not numbered in sequence. One would have thought that the front desk would have provided a room map, but no.

Next time an overnight stay in Canton becomes necessary, we will look elsewhere first !

Room Tip: Ask for a room map when you register !
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CantonNYSales, General Manager at BEST WESTERN University Inn, responded to this review, August 1, 2013
Dear Guests,


It is our sincerest apologies we were unable to exceed your expectations during your last stay. I know that at times the key cards can be quite sensative and I am certainly aware of the difficulty involved with navigating throughout the building. We are in the process of developing a hotel map that eases this difficulty. We hope this does not deter you from choosing to stay with us again as we are implementing changes based on your feedback to ensure, in the future, these issues do not occur again.

Thank you again for taking the time out of your day to review our hotel and offer suggestions on how we can improve the guest experience.

We hope to see you again soon,



Justin A Chapman, CHA
General Manager
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Corning, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 26, 2013

We hosted our daughter and son-in-laws reception at UINN. We cannot speak highly enough for all aspects of our weekend planning process and execution! Our "destination wedding" began the weekend with a golf tournament Friday evening and concluding with the sit down dinner Saturday evening.

Five stars for all employees who executed the plan! Leland, Catering Manager worked with us as partners in planning. He allowed our creativity, provided input, and resolved the few issues promptly.

The venue was nice, the golfing was great and our guests left having enjoyed their time celebrating.

Room Tip: Rooms vary by bed size from double (full size), queen and king. I made a big assumption that rooms...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CantonNYSales, General Manager at BEST WESTERN University Inn, responded to this review, July 30, 2013
Dear Wedding Guests,


I love the idea of creating a destination wedding that includes a golf outing and a wedding. Furthermore, we are so pleased the BEST WESTERN PLUS University Inn had the privelage of was that destination venue. I have shared your review with the rest of the staff and congradulated Leland for assisting with making your day, a special one.

We wish the new couple all the luck in the world.

On behalf of the entire staff at the BEST WESTERN PLUS University Inn, thank you.



Warmest Regards,


Justin A Chapman, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN University Inn

Address: 90 East Main Street, Route 11, Canton, NY 13617-1452
Phone Number:
Location: United States > New York > St. Lawrence County > Canton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Canton
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Enjoy all of the four seasons in the beautiful North Country here at the BEST WESTERN University Inn of Canton, NY. With easy access off of Route 11, this 99 room property is surrounded by a championship golf course and groomed cross country ski trails. An indoor pool, whirlpool, saunas, and state of the art exercise facility compliment the tastefully appointed rooms. With an on-site restaurant, relaxing lounge, business center, and high-speed wireless Internet, it is the perfect destination for those traveling on business or leisure. Our friendly staff, personalized service and meeting spaces make this an ideal location for any special event.Whether you are planning a meeting, banquet, conference or wedding, the BEST WESTERN University Inn is here to serve you. ... more   less 
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Also Known As:
Best Western Plus University Inn Canton Hotel Canton
Best Western Olean
Olean Best Western
Best Western Canton

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