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“Two of the Fours Stars are for the Location” 4 of 5 stars
Review of The Inn on the Lake

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The Inn on the Lake
770 S. Main Street, Canandaigua, NY 14424   |  
Hotel amenities
Ranked #4 of 14 Hotels in Canandaigua
Peabody, Massachusetts
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Two of the Fours Stars are for the Location”
4 of 5 stars Reviewed January 30, 2013

Like everyone else before me has said, this place has location down. It simply can't be beat on that front. The docks are plentiful, the outdoor bar has a great scene on Fri./Sat. nights in the summer, the pools are great & breakfast was excellent.

The actual room was overpriced & outdated. I had a suite & it was hot so the living room never got any a/c at all, which is ludicrous to me at the prices they charge. That said, I'd probably stay here again just because it dominates on location & I know what to expect. I'd skip the suite due to the a/c issue though.

Room Tip: Back of the hotel facing the outdoor pool. All the other sides have lousy views.
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  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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217 reviews from our community

Traveler rating
    48
    94
    38
    21
    16
See reviews for
50
83
5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • German first
  • Any
English first
Long Island,NY
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 31, 2012

After receiving an unusually low rate offer (via email) for a standard room, we stayed at the Inn for 4 nights during the Christmas holiday. Lovely facility, attractive, immaculate public rooms. Our king room was comfortable, clean and well lit.
Bed was excellent. Lots of towels, somewhat sparse vanity space in bathroom. No micro or fridge. Coffeemaker was provided as well as morning coffee service in the lobby. Restaurant was large and well appointed though we only had a light breakfast. I'd definitely stay again if the offer was repeated.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trout Creek
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 11, 2012

Came into Canandaigua for a long weekend and to attend a wedding. We spent four nights at the Inn and were instructed not to eat there by the locals because the food and service was not consistent. The view of the lake from our room was very beautiful and the bed was comfortable. The bathroom is barely big enough for one person, not one electrical outlet could be found in the bathroom. Hair drying and electric rollers had to be done by the coffee maker, after unplugging it for an available outlet. Television did not have the channels that were on the list in the room, many of them were just "snow". We had inconsistent service at the front desk, some people were very helpful and others quite aloof. Conversations from the other rooms could be heard very easily so we ran our fan on high to help drown it out so we could sleep. Very pricey rooms for what you get!

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 26, 2012

My husband and I needed time away and decided to stay at the Inn. The lobby was beautiful and the staff was very helpful! Room was clean and comfortable. We did visit the lounge which was comfortable and relaxing. A USA TODAY was waiting for us in the morning and the room offered a single cup type coffee maker. We did use the pool/spa which offered many clean towels for us to use. We toured the area and enjoyed our stay very much! Quite a nice escape!

Room Tip: 1 st floor rooms are good if you plan to use the pool/spa
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managementIOTL, Director of Sales at The Inn on the Lake, responded to this review, November 29, 2012
We are happy that you enjoyed your stay here at The Inn on the Lake! Thank you for sharing your favorable comments. We look forward to your next stay with us and will continue to offer wonderful service to all of our guests.
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Hampshire
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed November 11, 2012

We didn't get as far as actually staying at this establishment. There's no doubt the location is delightful, but that was about it for us. We arrived on a Thursday afternoon and enquired about a room for two nights. The young receptionist was considerably less than interested and exhibited all the charm of a cornered rat when asked to show us a couple of rooms, looking upwards and sighing audibly. The rooms she showed us were awful - low ceilings, drab decor, an unappealing bathroom - and wouldn't have been out of place at one of the more seedy motels. We couldn't get out of the place fast enough; more so when she said the room rate would be increased for the Friday night. The location lends itself to a much more upmarket operation; it's simply wasted at the moment.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managementIOTL, Director of Sales at The Inn on the Lake, responded to this review, November 14, 2012
We are sorry that you decided not to stay with us during your visit to The Finger Lakes. Investing in our employees is important to us and we will move forward by providing each of them the resources needed to extend top level service to all of our guests. It is our hope that you will consider The Inn on the Lake if you are in the area again.
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Maryland
Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 5, 2012

We had a 2 day trip to the Finger Lakes and selected The Inn on the Lake based upon the reviews here on trip advisor. The hotel staff were very accommodating. The Junior Suite was spacious, clean and very comfortable. We traveled with our dogs and were provided a room at the end of the hall for easy access. It was a great experience.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smcguireIOTL, Front Office Manager at The Inn on the Lake, responded to this review, November 6, 2012
Thank you for taking the time to write this review about your recent stay. We are happy to accommodate guests that travel with their beloved pets. Next time you decide to visit Canandaigua, we hope to see you.
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Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed November 5, 2012 via mobile

I just stayed there with friends for an overnight getaway. The room was clean and comfortable. The view from our room was absolutely the highlight. I would recommend this place and plan on going back this summer.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smcguireIOTL, Front Office Manager at The Inn on the Lake, responded to this review, November 6, 2012
Thank you for your comments. We are glad to hear that you enjoyed our wonderful lake location. It sure is a beautiful spot in the Finger Lakes and we welcome you and your friends back in the summer to enjoy The Inn on the Lake again and again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Inn on the Lake

Address: 770 S. Main Street, Canandaigua, NY 14424
Location: United States > New York > Finger Lakes > Canandaigua
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 14 Hotels in Canandaigua
Price Range (Based on Average Rates): $$
Number of rooms: 134
Reservation Options:
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Also Known As:
The Inn On The Lake Hotel Canandaigua
Hotel On The Lake
Lake Canandaigua
On The Lake Canandaigua

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