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The Inn on the Lake: Traveler Reviews

770 S. Main Street, Canandaigua, NY 14424
Hotel amenities
The Inn on the Lake
Ranked #4 of 11 hotels in Canandaigua
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140 reviews from our community

    Trip type
Traveler rating
    29
    61
    24
    14
    12
Date Rating
Peabody, Massachusetts
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Two of the Fours Stars are for the Location”
4 of 5 stars Reviewed January 30, 2013

Like everyone else before me has said, this place has location down. It simply can't be beat on that front. The docks are plentiful, the outdoor bar has a great scene on Fri./Sat. nights in the summer, the pools are great & breakfast was excellent.

The actual room was overpriced & outdated. I had a suite & it was hot so the living room never got any a/c at all, which is ludicrous to me at the prices they charge. That said, I'd probably stay here again just because it dominates on location & I know what to expect. I'd skip the suite due to the a/c issue though.

Room Tip: Back of the hotel facing the outdoor pool. All the other sides have lousy views.
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  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask DanS66 about The Inn on the Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island,NY
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“Pleasant Holiday Stay”
4 of 5 stars Reviewed December 31, 2012

After receiving an unusually low rate offer (via email) for a standard room, we stayed at the Inn for 4 nights during the Christmas holiday. Lovely facility, attractive, immaculate public rooms. Our king room was comfortable, clean and well lit.
Bed was excellent. Lots of towels, somewhat sparse vanity space in bathroom. No micro or fridge. Coffeemaker was provided as well as morning coffee service in the lobby. Restaurant was large and well appointed though we only had a light breakfast. I'd definitely stay again if the offer was repeated.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask 2nd grd tchr about The Inn on the Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trout Creek
1 review
3 helpful votes 3 helpful votes
“Good Location, but screaming for a makeover.”
2 of 5 stars Reviewed December 11, 2012

Came into Canandaigua for a long weekend and to attend a wedding. We spent four nights at the Inn and were instructed not to eat there by the locals because the food and service was not consistent. The view of the lake from our room was very beautiful and the bed was comfortable. The bathroom is barely big enough for one person, not one electrical outlet could be found in the bathroom. Hair drying and electric rollers had to be done by the coffee maker, after unplugging it for an available outlet. Television did not have the channels that were on the list in the room, many of them were just "snow". We had inconsistent service at the front desk, some people were very helpful and others quite aloof. Conversations from the other rooms could be heard very easily so we ran our fan on high to help drown it out so we could sleep. Very pricey rooms for what you get!

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
Ask bulbqueen about The Inn on the Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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3 helpful votes 3 helpful votes
“escape to the Lake”
5 of 5 stars Reviewed November 26, 2012

My husband and I needed time away and decided to stay at the Inn. The lobby was beautiful and the staff was very helpful! Room was clean and comfortable. We did visit the lounge which was comfortable and relaxing. A USA TODAY was waiting for us in the morning and the room offered a single cup type coffee maker. We did use the pool/spa which offered many clean towels for us to use. We toured the area and enjoyed our stay very much! Quite a nice escape!

Room Tip: 1 st floor rooms are good if you plan to use the pool/spa
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Cheryl B about The Inn on the Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managementIOTL, Director of Sales at The Inn on the Lake, responded to this review
November 29, 2012
We are happy that you enjoyed your stay here at The Inn on the Lake! Thank you for sharing your favorable comments. We look forward to your next stay with us and will continue to offer wonderful service to all of our guests.
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Hampshire
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
“Location, location, location”
1 of 5 stars Reviewed November 11, 2012

We didn't get as far as actually staying at this establishment. There's no doubt the location is delightful, but that was about it for us. We arrived on a Thursday afternoon and enquired about a room for two nights. The young receptionist was considerably less than interested and exhibited all the charm of a cornered rat when asked to show us a couple of rooms, looking upwards and sighing audibly. The rooms she showed us were awful - low ceilings, drab decor, an unappealing bathroom - and wouldn't have been out of place at one of the more seedy motels. We couldn't get out of the place fast enough; more so when she said the room rate would be increased for the Friday night. The location lends itself to a much more upmarket operation; it's simply wasted at the moment.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask RoundtheHorne about The Inn on the Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managementIOTL, Director of Sales at The Inn on the Lake, responded to this review
November 14, 2012
We are sorry that you decided not to stay with us during your visit to The Finger Lakes. Investing in our employees is important to us and we will move forward by providing each of them the resources needed to extend top level service to all of our guests. It is our hope that you will consider The Inn on the Lake if you are in the area again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Inn on the Lake

Also Known As:
The Inn On The Lake Hotel Canandaigua
The Inn On The Lake Hotel
Hotel On The Lake
Lake Canandaigua
On The Lake Canandaigua
Address: 770 S. Main Street, Canandaigua, NY 14424
Region: United States > New York > Finger Lakes > Canandaigua
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 hotels in Canandaigua
Price Range: $$
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