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“Stayed for a business event” 4 of 5 stars
Review of Bristol Harbour Resort

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Bristol Harbour Resort
3.0 of 5 Hotel   |   5410 Seneca Point Road, Canandaigua, NY 14424   |  
Hotel amenities
Ranked #3 of 12 Hotels in Canandaigua
Bellingham, Massachusetts
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“Stayed for a business event”
4 of 5 stars Reviewed December 9, 2012

We were guests for a business event being held on the property. We stayed in the main hotel area. The rooms are spacious and clean. The bed and pillows were comfortable. The gas fireplace and heated bathroom floors are nice touches. The rooms all have a wonderful view of the lake. My only complaint is that the rooms and bathrooms are a bit dark and the tub was very slow to drain. Even for a quick shower, the water was very quick to fill up around my ankles. Every afternoon there were deer out on the lawn. The property is very nice. There was no snow on the ground, which made the golf course paths nice walking paths. The function facilities are nice and rustic. Overall the staff is very accommodating and friendly. The restaurant and function food is okay. Not spectacular, Not bad either. About what you'd expect for a group gathering.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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115 reviews from our community

Traveler rating
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    50
    15
    10
    5
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25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Any
English first
New England, North Dakota
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 5, 2012

We were guests for the weekend this fall for a wedding. The setting was perfect with nice condos, pretty grounds, beautiful viiew and plenty of outdoor activities such as hiking. I expected it to be pretty, but did not expect such a great staff at the hotel. I was totally surprised by how pleasant and friendly all the employees were. We had breakfast, lunch, dinner, plus wedding dinners, breakfasts, cocktail hours etc and everyone on the staff was nice, professional and fun to be around.

We stayed in a 2 bedroom condo which a view across the hillside and down to the lake and hills beyond. The condo had a gas fireplace which was nice. The hot tub was not available and it was too cold for a pool, so I can't comment on those. I heard good things about the spa too.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marmora, New Jersey
Top Contributor
71 reviews 71 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 29, 2012

This highlight of this hotel is its beautiful view. The buildings are very well maintained and there are plenty of comfortable common spaces including a beautiful outdoor area with Adirondack chairs and fireplaces. The rooms are very clean and spacious with very comfortable beds and all have a lakefront view. The general theme is rustic lodge and the dining room/bar is a very pleasant space. The menu is limited but the food is well prepared with friendly and good service. Overall a great place for a relaxing weekend.

Room Tip: Ask for 3rd floor so you don't hear foot steps above!
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara Falls, Canada
1 review
4 of 5 stars Reviewed October 16, 2012

Stayed at Bristol Harbour for 1 night - cozy large rooms (king bed), great when it's cold as you can put the fireplace on to warm up the room + the heated bathroom floors came in handy too. Stayed on the top floor, which had great views of the lake. There were a couple of weddings on, which we were a little worried about noise but didn't hear a peep after midnight. Had dinner in the restaurant (rib eye steak), overall the meal and service was great however the steak was slightly cold. We were surprised how quick the service was especially having two wedding parties next door to us. The only issue we had was with the spa as we pre-booked an appointment prior to arriving at the resort and no one showed up (waited 25 mins), which we were disappointed with. We rec'd a phone call later to say they were given the wrong time (very unprofessional). Other than this mishap we would recommend the resort and the fall is probably the most beautiful time of the year to go.

Room Tip: Request the top floor as you get great views of the lake.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Totowa, New Jersey
1 review
1 of 5 stars Reviewed October 8, 2012

The sink drain in our room was stuck in the closed position. At 5 p.m. the front desk was notified of the problem and I was assured that it would be fixed immediately. When I returned to the room at 11 p.m. nothing had been done. The following morning as I started to make a pot of coffee, I saw that the filter pack from the previous guest was still in the pot. Not acceptable for any priced hotel, but certainly I would have expected better from one charging $264.10 per night.

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theharbour, Public Relations Manager at Bristol Harbour Resort, responded to this review, October 16, 2012
Ms. Tesoriero:
I am very sorry for your stay not being up to the high standards that we try to hold our resort to. I assure that my self and our Hotel Manager (Kristin Reamer) are personally trying to resolve this issue in order to prevent any future issues from happening again. We at Bristol Harbour Resort hold our employees to a very high standard and we hope that it will show in each stay that we have here.
Again I sincerely apologize for your less than acceptable stay, I do hope that this will not prevent you from visiting us again, and if there is anyway that we may be able to accommodate you for a stay in the future, we would love the opportunity to show you the exceptional service and quality stay that we know we are capable of.

I do hope we can put this experience behind us, if you would like to contact me; I would love to speak with you.

Thank you,

Anthony Pitti
Director of Marketing and Communications
585-396-2200 x424
apitti@bristolharbour.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 7, 2012

We rented a cottage at Bristol Harbor Resort for two nights. The cottage overlooked Lake Canandaigua - and the view was simply spectacular. The cottage was modern with a full kitchen, two bedrooms, and two full bathrooms. There was a porch off the living room that allowed you to relax and enjoy the view. The cottage was clean and attractively decorated. Beds were lush and comfortable. We would stay here again. However, I wish the resort provided more than one bar of soap in the bathroom - at $500 per night, you would think shampoo and a bath bar could be provided.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
niagara falls
Top Contributor
85 reviews 85 reviews
13 hotel reviews
Reviews in 37 cities Reviews in 37 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed September 21, 2012

Rooms are large and comfortable. Furnishings are very nice. The rooms all have a backdoor which opens to a common balcony lined with Adirondack chairs and beautiful views of the lake. Top floor views are the best (3 stories). Walls are pretty thin. Restaurant is unfortunately not very good. Expensive, edible at best, certainly not gourmet. There are no nearby dining options unless you go back to Canandaigua (which we will next time). Golf course is ok. The back nine winds around the forest. The front nine is links style. The back used to be very scenic and tranquil before the housing development infiltrated the golf course. Now many of the fairways which were previously lined with forest are lined with people's backyards. Nevertheless, it makes for a nice walk in the evening when the golfers are gone. The lake water is very clean and would be nice to swim in if it weren't for the abundance of aquatic plants. There is so much plant life that it feels very creepy to swim in. Lots of fish. The lake is very pretty to look at. 19 mi long, 2 mi wide, lined with cliffs and tall hills. Bristol Mountain is 20 min away (skiing).

Room Tip: top floor has the best lake view and further from the lawn which could be noisy if there are other g...
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  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bristol Harbour Resort

Address: 5410 Seneca Point Road, Canandaigua, NY 14424
Location: United States > New York > Finger Lakes > Canandaigua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #3 of 12 Hotels in Canandaigua
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Bristol Harbour Resort 3*
Number of rooms: 31
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Also Known As:
Bristol Harbour Hotel Canandaigua
Bristol Harbour Canandaigua

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