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“Another Wonderful Week at The Villa Roma” 5 of 5 stars
Review of Villa Roma Resort and Conference Center

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Villa Roma Resort and Conference Center
3.0 of 5 Resort   |   356 Villa Roma Road, Callicoon, NY 12723   |  
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Ranked #1 of 1 Hotels in Callicoon
New Jersey
1 review
1 helpful vote 1 helpful vote
“Another Wonderful Week at The Villa Roma”
5 of 5 stars Reviewed November 16, 2009

Once again our family enjoyed the week at Villa Roma. The accomodations were top notched. The staff was frinedly, accomodating and professional. The apartment was in perfect condition and there was plenty of entertaiment for all. The facility is even better than prior to the fire, since the management has made many upgrades making the establishment even more luxiourios. The off track betting parlor was an exciting addition and pleasant surprise. We look forward to next year.

  • Stayed November 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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673 reviews from our community

Traveler rating
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See reviews for
324
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (195)
Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Any
English first
New Jersey
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 13, 2009

First of all I am reading a page issued from Villa Roma to their timeshare guest inviting them and I quote, "We would appreciate it if you would share your positive vacation experience on Trip Advisor" notice there is no mention of any other type of experience certainly not a negative one. My observations are very similar to others in the sense that every sound can be heard from other units, and that cleanliness is a major issue. Our exaust fan in our bathroom was covered in dust to the point of being almost inoperable. I brought this to attention of the timeshare office and I believe someone brushed some of the dust off and that was it. The mens' locker room by the pool had a leak in the ceiling and a massive mold situation was created on two tiles. I should be informing the health department rather than trip advisor. All outdoor pools were closed which left the indoor pool and indoor jacuzzi. They closed the jacuzzi down for repairs for the week we were there, even though the resort is closed down in December for maintenance. Why couldn't repairs be done when the outside jacuzzi was operating.
In the timeshare package you receive at check in, they try to educate us by stating if something goes wrong don't expect compensation, you will only receive a apology as you are not a hotel guest. I expect non seasonal amnenties to be working at the time of booking and if repairs are planned they should let Interval know ahead of time. One more additional thought, most of the staff were pleasant but some, even though you had dealings with them daily, saw no need to even greet you.

  • Stayed November 2009, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
north jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2009

I planned the trip for 47 people. Everyone is asking me when we are going back. Food was fantastic and more than plentiful. Staff was extremely accomodating, friendly and happy to help There were many activities. Rooms were clean but could be updated.

  • Stayed October 2009
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gooddog68
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 2, 2009

This place was disgusting. The conference center was nice but the rooms were horrible. The rooms, the towels, even the flateware smelled. I agree with the review stating this place needs a good scrubbing. The carpet needs to be replaced in the guest rooms. The management is useless. They allow employees to smoke cigarettes just outside the doors which makes the hallways smell. The food was awful. Maybe if you are not use to staying in nice hotels or eating in good restaurants Villa Roma would seem okay. The staff needs a lesson in hospitality. I would bet there is not one person on staff that has a degree in hotel management. If you have ever stayed in a 4 or 5 star hotel you will be disappointed. This is the kind of place you will absolutely not want to walk barefoot in your room and wish you would have brought your own pillow. The pool area looked very dirty.

  • Stayed November 2009, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORLEANS
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed November 1, 2009

Sounds like the hotel is the place to go-avoid the Timeshare if you want to sleep-We had a new unit -it was well appointed but there is NO sound proofing {FIRE CODE???}-One nite i could hear 3 different people snorring- besides my husband!!!(From other units)-I could hear someone's phone on "vibrate" @ 0600!!!!.One evening some one tried to force their way into our unit--she was astonished to find WE were occupying the unit!!! I left several messages with the various staff members about this --NO ONE even followed up! Staff @ the timeshare office never came over to help you when you arrived there with a question -they stayed seated while they discussed things!(-No courtesy here!!!) I have done 100 trades-this resort ranks 100th-Don't go there without sleeping pills and Valium--LG

  • Stayed October 2009, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterbury,CT.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 27, 2009

I am a Red Hat Queen, and 330 of us stayed here for the weekend and everyone from the parking valet to houskeeping staff was super great. They treated us like royalty, and feed us so much I asked them to cut back on portions for next year,Yes, we are going to go again next Oct. I huighly recommend the Villa Roma for a great vacation or weekend getaway. Nancy April,from CT.

  • Stayed October 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central Iowa
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 27, 2009

We travel extensively and have never taken the time to write on Trip Advisor, but felt compelled to do so after our stay at the Villa Roma, so others can be warned. We arrived for a week in our timeshare and were shocked. The photos on the website are one thing (basically they show the interior of the hotel lobby) and reality is another. Our building entrance had towel/rags laying in several large plastic bag inside the unit on the floor. Once in our unit, the first thing that struck us was the filth. The floor clearly had not been mopped and was full of a sticky substance, the carpet reeked of a mildy, musty old basement and we dared not set our young son down for fear of germs. The unit had no stove (we were promised one) and the microwave stopped working after the first :30 minutes as we used it to heat water for our baby's bottle. The bedrooms promised queen beds and they were full size at best and a quick look underneath them was gross beyond words. A can of someone's left behind hairspray was under one of the beds in the midst of cobwebs, dust and stains. As to the bathrooms --well, lets not go there. Since we arrived late and the timeshare office was closed, we suffered thru one night and then asked to be moved to a building that had what we were promised. The staff worked to find us a new building and then told us we had one hour to move and the harried sense was added too by the cleaning staff stood outside our door as we moved. The new building was better, but not for the money. The furniture was outdated, the beds small and the cooking supplies minimial. We had a small deck, but there was no switch to turn on the outside lights to be found. The place has a very run-down feel and its matched by the limited contact we had with the staff; no one was friendly and the constant construction underway just added to the overall bad vibe. I would rate the entire place a two star location at best

  • Stayed October 2009, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Villa Roma Resort and Conference Center

Address: 356 Villa Roma Road, Callicoon, NY 12723
Phone Number:
Location: United States > New York > Catskill Region > Callicoon
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Callicoon
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Villa Roma Resort and Conference Center 3*
Number of rooms: 198
Official Description (provided by the hotel):
The Villa Roma Resort and Conference Center is proud to announce that we have just received the Fodor’s Choice 2010 Award. The Awards are given to the "best of the best," in hotel/resort destinations providing remarkable experiences in price range, destination, or category. ... more   less 
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Also Known As:
Villa Roma Hotel Callicoon
Hotel Roma
Villa Roma Resort And Conference Center Callicoon, NY - Catskill Region

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