Well, it all started at check-in. We were 1st in line but waited a very long time to check in as the 2 attendants were leaving their stations, answering phone calls and not attending to people checking in at check in time...not a good 1st impression. From there, we asked for an overview as this was our 1st visit there. We were left bewildered about the meal plan....$500 charge for a 3 day 2 meals/day meal plan for 2 adults and one child. We were told that we could only eat in the main dining room although there were many other dining options in the resort, and after experiencing a rather poor meal in the dining room on the 1st night, we chose to pay for individual meals (at $28/adult and $14/child in the main dining room!)' as it turned out to be less expensive and we had the option of dining elsewhere in the resort including the Roman Garden Cafe, which we much preferred! There was a charge for many of the activities at the resort, including a 50 minute horseback trail ride at $40, paintball at $35, bumper boats at $8, $5 for 3 shots at the hole in one contest, $5 for use of the Wii/Xbox game room, $8 for a go kart ride. It cost $2 per card or 6 cards for $10 at Bingo but the prizes were awesome...from $100 to a grand jackpot of $500 on one of the days we played! While we paid $495.59/night including taxes for a 2 bedroom suite, I kind of expected not to be nickel and dimed during our stay! The room had older furniture. The bathroom was large with a separate bathtub and shower but the shower was tiny. I am a slim person but was literally banging my arms against the sides of the shower! The beds were decent but we had to literally shut the vent in our daughter's room as cold air was blowing at her constantly while she slept. The horseback ride was "amazing" according to our daughter and we did pay for 2 consecutive days as it was so much fun! There were no pool towels available when we arrived at the pool and we learned pretty fast that you have to get there pretty early in the morning to "reserve" a chair anywhere in the vicinity of pool as everyone throws a towel on a chair and then they come back whenever they choose during the day...not a very fair way to do things. We were 10 minutes late to the "Anything Trivia" game room to find a dark, empty room. We asked the concierge, who investigated and said the person running the game did not know to turn on the light...huh? In the evenings, they have adult shows (Chippendales dancers and a XXX comedian at a family resort?) and teen activities but i would have preferred more family friendly activities/shows at night. The most frustrating part of our stay was getting inaccurate info from staff and whoever we asked never knew the answer. I very quickly got the feeling that the staff were not oriented to the facility very well. It got to be our families' running joke throughout our stay...trying to find anyone who knew an answer to anything without having to ask someone else! If you want a family resort in New York, I would highly recommend Rocking Horse Ranch in Highland, NY, where all meals and activities are included in the price of the room. You can leave your wallet in the car and never worry about extra charges. There is also nothing to do around the Callicoon area to do so you are kind of stuck with what Villa Roma provides for fun. We won't be returning to Villa Roma.
- Official Description (provided by the hotel):
- The Villa Roma Resort and Conference Center is proud to announce that we have just received the Fodor’s Choice 2010 Award. The Awards are given to the "best of the best," in hotel/resort destinations providing remarkable experiences in price range, destination, or category. ... more less
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- Also Known As:
- Villa Roma Hotel Callicoon
- Hotel Roma
- Villa Roma Resort And Conference Center Callicoon, NY - Catskill Region