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“Terrible Customer Service” 1 of 5 stars
Review of Peppino's

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Peppino's
27 Lower Main Street, Callicoon, NY
845-887-6767
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Ranked #2 of 11 Restaurants in Callicoon
Cuisines: Italian
Dining options: Reservations
Restaurant details
Dining options: Reservations
Bethlehem, Pennsylvania
Reviewer
5 reviews 5 reviews
4 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Terrible Customer Service”
1 of 5 stars Reviewed July 23, 2013

This place is too SHADY for me. We went to Peppino's for lunch and one of the items we ordered was $3.00 on the menu, but when we got our check, the same item was $4.25. We questioned the difference assuming the waitress just made a mistake, but, nope, we were told there was small print on the menu that read "PRICES SUBJECT TO CHANGE" Wow! Really? Within an hour- the price changed? The staff was not concerned in the least that we weren't happy with the way they handled this. Why would the wait staff not tell the patrons about the price changes upfront?

Trust me, it’s not about the $1.25, it’s the principle of Peppino's being dishonest with their customers. Very sad and shame on them.

  • Visited July 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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45 reviews from our community

Visitor rating
    18
    22
    2
    1
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Naples, Florida
Contributor
16 reviews 16 reviews
9 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
“Excellent food and service in small town America!”
5 of 5 stars Reviewed July 23, 2013 via mobile

Directed here by another local, the pizza and eggplant rotini were very good! Our server, Stephanie, was attentive and professional. Her suggestions were right on target. Huge portions required many carry out bags. The house Italian dressing was very tasty, slightly sweet, and delicious! In spite of how full we were, we opted to share a small homemade gelato with a burnt caramel topping. It tasted like a toasted marshmallow and had us rolling our eyes. The other desserts looked fabulous too- tiramisu, cheesecake, mouse cake, and canollis had us thinking about our return visit. Definitely a little gem in little Callicoon.

  • Visited July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Piscataway, New Jersey
Top Contributor
102 reviews 102 reviews
66 restaurant reviews
Reviews in 47 cities Reviews in 47 cities
50 helpful votes 50 helpful votes
“great place for the geographical location!”
4 of 5 stars Reviewed July 17, 2013

Living in New Jersey (transplant from the NEPA area), it's hard to leave reviews for pizzerias outside the NYC/NJ area. But Peppino's is a nice little place tucked away in Callicoon. My husband and I each had a calzone (yummy!) and friends had a pizza (they raved about it). Friends' kids had the spaghetti kid portion; no complaints.

We sat in the outdoor space out back; great atmosphere (with the exception of a family sitting near us with out-of-control-kids).

Service was SLOW (we were there on a Thursday night around 7pm).

Check it out! Prices are reasonable!

  • Visited July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
Senior Contributor
25 reviews 25 reviews
9 restaurant reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
“Excellent Paninis!”
4 of 5 stars Reviewed July 9, 2013

Great local eatery that has expanded this year. They make the best paninis made to order as deisred, good service and atmosphere.

  • Visited July 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Callicoon, New York
Top Contributor
78 reviews 78 reviews
62 restaurant reviews
Reviews in 29 cities Reviews in 29 cities
39 helpful votes 39 helpful votes
“update”
4 of 5 stars Reviewed July 9, 2013

The move to the new location was worth the trip.
Busy busy busy can only mean one thing--great food. And it is.
Lots of friendly staff so the service is great. So many places cut back on staff to save a few bucks--they don't.
Only problem is that it is on the noisy side. If you are a party of two or four try to sit in the front. The back room gets the big parties and the families and therefore the noise.
Callicoon is the happening town in Sullivan County. Restaurants and shops and the only movie house in the county. Go visit.

  • Visited July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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