We had a rough start to our stay here, but the recovery regarding our issue was handled quickly. We had a 2 night stay but were unable to stay the first night due to being bumped off our flight in Chicago and forced to stay the night there. I called the hotel twice that day to warn them, first that our flight was delayed and then later that night to say we were stuck in Chicago. The front desk told us that we would be forced to pay for the night despite the fact that were stuck in Chicago. When I asked who could reverse the charge, they replied that only the general manager could do this. They did ask if I could get verification from the airline that we were forced to stay the night, as that would help our case.
When we got to the hotel the following day, I gave the front desk person a copy of the airline paperwork and got the general manager's contact info. Once we got past that, we checked into our room to start our vacation. Yes the hotel is in the Bronx and not the best area, but by no means do you feel unsafe. We walked to Yankee Stadium and back around 10-11pm and never felt uneasy. You can tell the hotel has been redone and the interior of the rooms and the hotel are quite nice, better that what we expected going in. The breakfast is free and good enough to get you started for the day, and there is 24 hour coffee and tea available. We enjoyed free wi-fi and our room was clean. The only complaint about the room is the bathroom sink is extremely small, inevitably you will splash water all over if you wash your face.
The hotel is close to the subway, and the price was extremely reasonable. I can see why this place is rated #1 for the area. The day after check out I emailed the general manager about the no show charge. I explained our situation and let copes of the airline's paperwork with the front desk. The same day the gm (Julio) responded and refunded the charge to our credit card. I couldn't have been happier with the hotel and the recovery regarding our no show charge. If you plan on staying in the Bronx this should be your first choice.