Being the only place to stay on City Island must excuse Le Refuge from any type of professionalism. We booked "the cottage" so we'd have our own kitchen. We were told it would have air conditioning, microwave, refrigerator, coffee maker, iron and ironing board. When we arrived (in August) it was at least 90 degrees inside despite the window unit blasting away. It was probably 100 upstairs - there was a vent that was connected to the front of the downstairs window unit that was not blowing any air upstairs. There was no microwave. There was no iron and ironing board. Back to the office - the only person there could not understand or speak English. Finally when someone else came on duty we managed to get a microwave (we insisted) and a fan. We were told the air was just turned on and it would cool down to 70 in no time. We were told we could not have an iron because of fire safety, no matter what we were told on the phone. The girl also did not know what clothes hangers were. We had to come up with some sort of sign language to get the idea across. There were 3 channels of fuzzy local television stations to choose from. The main part of the inn was completely unbooked (gee, wonder why) and we were told no one would be there after 8 pm, despite safety or service concerns. At midnight we were still sweltering. There was an open, uninsulated gas water heater in the bathroom spewing forth heat. Next morning I blocked the downstairs air vents with books from their lovely French collection and managed to send some air upstairs. By the time our 4 night stay was up the cottage had cooled down to about 80. One night their "bar" was open and we were offered 5-dollar - 5-ounce cocktails. How appealing. When the English-speaking manager finally came in there were no explanations or apologies for the poor service, so we insisted on a discount and they finally agreed to deduct 20% from our bill. It was a horrible experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.