First of all, I should that we paid a very modest rate for this hotel based on a last minute special, so some might say we got what we paid for. Be that as it may, our experience was not the best. The setting is truly spectacular, and Lake George is wonderful, so we have no complaints about driving up from New York, but if we were to do it again we wouldn't stay at the Sagamore.
The first hiccup was right when we checked in. I made a reservation for four with someone at the hotel and on the phone, which was subsequently confirmed via email. When I got to the front desk, however, I was told that we couldn't have the room we'd originally booked and would need to take a more expensive room. I showed the front desk person the email and that didn't seem to help. She disappeared into the back to talk to her manager a couple times and each came back offering a more expensive option. I explained that I didn't see why I should have to pay more as I hadn't made a mistake--they had. Finally the manager came out and said, oh, ok, no problem, you can have the room you originally booked. Very weird. And no gesture to recognize their error.
Housekeeping was similarly strange. No one came all day one day until 4 pm on day, and then someone knocked on our door several times while we were there to see when we'd be out. And service at breakfast was equally hit or miss.
In short, it seems like the resort is staffed by many very young, inexperienced people who have little invested in maintaining the place's reputation. The big exception is the kids club, which was absolutely great and where our son had a wonderful time with the counselors. Another exception was the staff of the Morgan boat, who were terrific.
Beyond the service, the resort beyond the actual old hotel is just kind of ill-conceived. The entire island has more or less been turned into a gigantic parking lot.
We would absolutely go back to Lake George which is as beautiful a place as we've seen in a long time, but next time we'll just stay in a simple motel.
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- Also Known As:
- The Sagamore Hotel Bolton Landing
- Sagamore Hotel Bolton Landing
- Sagamore Bolton Landing
- The Sagamore Lake George, NY - Bolton Landing