We stayed at the Sagamore for New Years Eve and the preceding night. We paid roughly $800 for this package of dinner gala and brunch the next day.
While the property and location are magnificent, service and value were lacking to an intolerable degree. It's like all the other reviews with negative comments say: it's a crown jewel on the lake, but the prices and untrained staff make the jewel not sparkle nearly as bright as it could.
We were two couples and had two very different rooms, "garden view" or rather parking lot view and also lake view upper level. Both rooms were in the main hotel and we apparently had it good compared to others in the lodges and other ancillary accommodations outside the main building.
While the lake view was quite nice for the outside scenery, the room had shower issues, wallpaper peeling and needed a style update overall. Beds and bedding were clean and comfortable to be fair.
Housekeeping was mediocre at best and both nights we received no turn down service.
Phones buttons did not route to housekeeping, front desk, bell services, etc. We always called 0 and received front desk staff that were not very knowledgeable and untrained. They couldn't answer questions about our New Years package, dining options, etc.
We asked for wine glasses from room service only to receive them 30+ minutes later, just not on par with the ratings and prices or my expectations.
While the food was not bad, we ate in several onsite locations, it was not anything I would expect from a 4 diamond property. Beverages were also drastically over-priced for cocktails and wines especially. A breakfast for 4 was $75 w/o alcohol and a lunch with a few drinks and basic entrees for 4 was $125. I'd consider myself a foodie and have eaten in some highly esteemed establishments and this place just does not compare for the price. The Inn at Erlowest down the road, while much smaller has exquisite cuisine, a magnificent wine list and impeccable service for similar or lower prices.
While we are long time Lake George lovers for over 40 years and will continue to come back to the region for other resorts and camping it definitely will not be at the Sagamore. I'm sad to say that all those times looking at the beautiful Sagamore from the lake and wondering what it held, has now left me so sadly disappointed.
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- Also Known As:
- The Sagamore Hotel Bolton Landing
- Sagamore Hotel Bolton Landing
- Sagamore Bolton Landing
- The Sagamore Lake George, NY - Bolton Landing