Came in the autumn for a family (sisters) vacation. The grounds and hotel are gorgeous. We stayed in the lodges, which we a little less pricey. There was a mix up with our room (we wanted two beds instead of a king), and they upgraded us for the second night. Awesome. The food was marvelous. The restaurant service terrific. My only hesitation (which hasn't affected my ranking) is the lodge rooms are definitely "lodgey", so if that's not your preference try to stay in the hotel itself. My spa visit was also excellent--great massage, good ambience. Finally, take them up on the cruise around the lake on the Morgan. It was fun. This isn't a budget inn, but for a first-class stay it's worthwhile.

I took my daughter here over xmas break for 4 days about 5 years ago. It was VERY expensive but honestly the hotel was amazing. Nothing was included, your hotel rate just paid for the room, use of the grounds and the pool and parking. Food, spa, child programs ect were all additional but in this case- I WAS HAPPY ANYWAY. This is truly a first class hotel and everything is exceptional. I wish it was a little less expensive, maybe we could stay more often.

When we made our reservation online, the confirmation screen at the end reflected the rate as $50 more/night before taxes and fees than what was shown on the reservation screen. Called them and had it fixed. No apologies.

The package we booked included a free breakfast each morning. They ended up billing us for 2 out of 5 breakfasts, one of which we had corrected at check-out. The other one was charged to our credit card following check-out. Called their Billing department and they did end up crediting the charge. No apologies.

As for our condo, the space was what we expected but one of the ceiling fans was broken with a part hanging off the ceiling supported by exposed wires. Also, the blanket in the master bedroom and the floor mat in the bathroom had red/dark red stains.

Other aspects: The grounds were well-kept. We encountered some helpful staff but also some unhelpful/unfriendly staff. Overall, we expected better in light of what we paid for our stay.

I attended a business function and was able to stay here for 2 nights in early October. Beautiful property, extremely clean, restaurants were great, beds were really comfortable. Try takaing the lake dinner cruise, really shows how large Lake George is.