I had grown up hearing about this hotel/resort property and was excited to try it out this year What a mistake. After just inputting 2 great hotel reviews, I saved this one for last because it was so disappointing.
-Incompetent staff (when you go to the front desk they have no idea about local things to do or places to eat - they could not recommend one hike and you are in the Adirondacks - come on). We had heard they laid off all the older staff and you sure only saw young exchange students from other countries or kids right out of school. They smiled and meant well but were useless on so many levels.
- For this price you would expect a nice room. But no, don't. Sagging walls, old furniture, old kitchen equipment, etc. It just kept going from bad to worse on this property.
- And so we go in June - the website doesn't bother telling anyone that the rec center is not open yet. That leaves basically an indoor and outdoor pool and that is it. No other activities at all. And I am not kidding. When we went to the front desk, all they could do was apologize. As I sat in the front lobby, I heard person after person come in and complain about the same things. What is there to do ( I am sorry sir, the rec center is not open), complaints about the rooms, complaints about the staff, in general you get the idea - complaints
- And if you are wondering why we weren't in the lake - it was 60 degrees and raining and they had the lake access closed when we were there.

And by the way - plenty of info is available - you just need to go into town to ask - not sure why the resort wouldn't have the info -

Overall - terribly expensive - terribly disapointing

Had a great break at the Sagamore - excellent service, comfortable rooms and plenty of amenities on site. Found the staff very helpful and knowledgeable - making for an easy and relaxing stay. The place is definitely kids friendly however there is a 16+ section of pool and loungers if you want some relative quiet. Recommended and I certainly would consider a return visit.

My husband and I so enjoyed our getaway at the Sagamore last weekend. We stayed in the Historic hotel. Rooms are nicely decorated. Bed is so comfortable. Had a beautiful view of the lake and mountains. Very clean room and bathroom, which is so important to me. Staff is welcoming and accommodating. Grounds are gorgeous. The food is amazing. We can't wait to come back in the fall!

We visited the Sagamore with our daughter and her family a week ago. We stayed in the main hotel, which is really where you want to be. It cuts down the trip back and forth from the lodges. Agree, the rooms are a bit small but the excellent service and accomodating staff more than make up for the size of the rooms. Everything has been updated and is impleccably well cared for. Make no mistake about it, this is a family friendly resort. If your focus is a quiet, romantic setting, this may not be where you want to spend a long weekend of solitude. However, we never felt the activity generated by lots of children got in the way of our enjoyment. We'll be back!