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“The worst ever!” 1 of 5 stars
Review of Clarion Hotel Palm Island Indoor Waterpark

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Clarion Hotel Palm Island Indoor Waterpark
3.0 of 5 Hotel   |   8250 Park Road, Batavia, NY 14020   |  
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Ranked #5 of 12 Hotels in Batavia
Lansing, MI
Top Contributor
63 reviews 63 reviews
43 hotel reviews
Reviews in 47 cities Reviews in 47 cities
96 helpful votes 96 helpful votes
“The worst ever!”
1 of 5 stars Reviewed September 11, 2004

We stayed at the Batavia Hampton Inn in August. It is a disgrace to the Hampton Inn name. Outside appearance is good but once you get to the door, it changes dramatically. Non-working elevator, skid-row filthy entrance, mildewed shower tile, bathroom door too warped to close, draperies hanging loose from the rods, dirty carpet, lobby almost devoid of furniture. And they have a 48 hour cancellation policy which makes it impossible to cancel once you've seen the horrible conditions inside. Why Hampton Inn hasn't closed this place down is beyond me. Sleep in your car if you have to, but avoid this place at all costs!

  • Stayed August 2004, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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263 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
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English first
A TripAdvisor Member
1 of 5 stars Reviewed August 9, 2004

Stayed there July 19, 2004. One night was one too many. Holiday Inn has always held an expectation of quality, service, & cleanliness. I guess this is the exception to that theory. No lobby elevators operated. Entry was through a rear door. That entrance was dirty. The area outside of the door was littered with old carpet that had been tossed onto the ground. There was no assistance available to help with the bags. The working elevator frequently carried you to a floor other than the one selected. The toilet seat was dangerously loose. (not broken, just loose) The front desk was notified. Nobody could find the time to tighten two scews. At our evening meal, we encountered a most indifferent hostess. At 6:00 P.M., breakfast food droppings remained, on the floor, at the base of the table, next to ours. This place will keep us out of all Holiday Inns.

  • Stayed July 2004
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
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Travelers are raving about these Batavia hotels

A TripAdvisor Member
1 of 5 stars Reviewed July 23, 2004

Main elevators out of order. Had to unload in the rain in rear parking lot far from room. No service to help with luggage, etc. Outside pool out of order. Room door locked us out twice because privacy lock did not release. No house phone so had to walk to lobby to get attendant. Room was not clean...especially the carpet. Rod to pull curtain open was broken off one curtain. Staff was accomodating but certainly not friendly. No plans to stay there again.

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed June 28, 2004

This is the second time we have stopped here (the first was July 2001). Managed to get a suite with a door to the indoor pool again which our kids enjoyed - although not everybody's choice. Seem to remember it being better last time. No plug in kitchen area for coffee maker and had to sit it on the bed to make a drink - not particularly safe! Noticed upstairs from the lift (sorry - elevator!) that the wallpaper was peeling away from the walls - nasty. Having said that, the staff were extremely pleasant and even let us have the room half and hour earlier as it was ready. Breakfast, as usual, was too hearty for us - I'm sure my waistline increases after visiting the US! Trip date: 30 May 2004.

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed May 6, 2004

We enjoyed our stay at the Holiday Inn Batavia. The hotel staff was very friendly and helpful. Our room was spacious, had a refridgerator and wet bar, and was very clean. My only complaint is that we had a room overlooking the indoor pool, and it was very noisy when children were playing in the pool. I would recommend requesting a room facing the exterior of the hotel if you want to sleep in. Overall a nice experience, I would stay there again.

  • Stayed July 2003
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel Palm Island Indoor Waterpark

Address: 8250 Park Road, Batavia, NY 14020
Phone Number:
Location: United States > New York > Batavia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Batavia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Clarion Hotel Palm Island Indoor Waterpark 3*
Number of rooms: 195
Official Description (provided by the hotel):
Home of the BRAND NEW Palm Island Indoor Waterpark!!! Whether traveling for business, leisure or planning a meeting or banquet, the Clarion Hotel Batavia in the Darien Lake area will make your stay a memorable experience by providing excellent service, impeccable rooms, and fantastic dining options. 195 spacious guest rooms including 48 executive suites will provide all of the amenities expected by modern travelers. All of the rooms are oversized with refrigerators and microwaves, the executive suites include a separate sitting area with a dry bar, desk, speaker phone and two TVs. The entire hotel is equipped with free high speed wireless internet access. This hotel has over 10,000 square feet of meeting and banquet space. Conveniently located on Park Road at exit 48 off I-90, situated approximately 25 miles from both Buffalo and Rochester, New York. This beautiful Batavia hotel is located less than 45 miles from Niagara Falls/Seneca Casino. Short walk to the Batavia Downs Casino, Race Track and Video Gaming and located only 10 miles from Darien Lake Amusement Park. Also nearby are Letchworth State Park, Terry Hills Golf Course, NYS School of the Blind, Genesee Community College, Iroquois National Wildlife Refuge, Dwyer Stadium (Home of the Muckdogs), Jello Museum, Snow Tubing, Antiques and much more. With free parking and accessibility for trucks, buses, and RVs. ... more   less 
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Also Known As:
Holiday Inn Batavia
Batavia Holiday Inn

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