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“The Place to Go for Whole Family” 5 of 5 stars
Review of Clarion Hotel Palm Island Indoor Waterpark

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Clarion Hotel Palm Island Indoor Waterpark
3.0 of 5 Hotel   |   8250 Park Road, Batavia, NY 14020   |  
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Ranked #6 of 12 Hotels in Batavia
ontario
1 review
1 helpful vote 1 helpful vote
“The Place to Go for Whole Family”
5 of 5 stars Reviewed August 15, 2014

My family and I travel quite a lot, and especially enjoy going to Batavia New York....There is a casino there as well as live horse racing (in season). After trying several hotels, we have settled on the Clarion. When we have the children with us, there is the water park, which they love! The staff is very helpful and the rooms are always clean. The hotel is situated close to the interstate but not close enough to hear the noise. This is our "place to stay" when visiting the area. When you check in you are offered coupons for the hotels bar and restaurant as well as a $5.00 play at the casino should you be going. See you there! Cindy S.

Room Tip: We like staying in the JR Suites...but not on the 1st or 2nd floors, as the windows in them look int...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRoadHospitality, General Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review, August 21, 2014
We're so glad that you've made us your regular place to stay. We certainly appreciate your returning business. With our waterpark, and close proximity to the casino, we're able to provide an enjoyable stay for the entire family. It's good to hear that you've been able to take advantage of so many things we offer to our guests. Thank you for your kind review! We can't wait to see you again!
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240 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Any
English first
Albany, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 13, 2014

While traveling upstate, me and my wife and child made a stop in Batavia, there were several choices within the area to stay at, however, when we were looking online, the water-park was what made this hotel stand out to us. We were not disappointed. The staff were all friendly and polite, the rooms, common areas, and pool areas were all very clean, and, overall, our stop at the Clarion was definitely a highlight of our trip. Definitely would recommend the Clarion to friends and family.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRoadHospitality, General Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review, August 21, 2014
We're so glad to hear that you enjoyed your stay here! Thank you for sharing your experience with us. We're looking forward to your next visit
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Trenton, New Jersey
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 13, 2014

If you stay at the Clarion you need to meet Sibon at the front desk.she has the best recommendations and goes out of the way to help. the hotel is very comfortable and well located too-but she is real star. they also has waterpark but we didn't use it.

thanks Sibon

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRoadHospitality, General Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review, August 21, 2014
Thank you so much for your kind review! I have passed on your compliments to our staff. We hope to see you again soon!
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2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 12, 2014

As a senior, we aren't interested in the Water Park, but we would have loved to be able to relax by the outdoor pool and have a quick swim. Nope, gotta pay $15.00 to walk through the water park which the pool is part and parcel of it. We were supposed to be given a $5.00 gift for the casino (see ad in elevator) but they'd run out. A free appetizer with entrée in Oasis, chef's choice of 1 which is deep fried cheese sticks. We can't eat that which most seniors can't and were not given the alternative of a cup of daily soup. So we were charged for that cup of soup. Why not 2 choices. Even 3 choices, a small side green salad or cheese sticks or a cup of soup of the day. Small things perhaps, but room for improvement. Until that time we'll stay somewhere else.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRoadHospitality, Guest Relations Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review, August 13, 2014
On behalf of our entire team, please let me apologize for failing to exceed your expectations. The feedback you've provided for us is very helpful, and we will definitely be using your input to enhance the stays of all our future guests. Our goal is to provide an exceptional experience for guests of all ages.
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Travelers are raving about these Batavia hotels

Amherst
1 review
5 of 5 stars Reviewed August 10, 2014 via mobile

Great staff- everyone we spoke to was friendly and helpful - the kids loved the water park, and we were impressed with how clean it was! Highly recommend to anyone staying in the area! One of the best by far.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRoadHospitality, General Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review, August 13, 2014
Thank you for sharing your experience with us! We love hearing that we have delighted our guests with both our service and facilities. I have shared your compliments with our staff. We certainly hope you are able to stay with us again in the future.
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Buffalo, New York
1 review
5 of 5 stars Reviewed August 6, 2014 via mobile

I really enjoyed my stay there I have a daughter with special needs and this place was not to overwhelming for her.I was also able to have a room looking into the water parkso i can keep an eye on my older children. I also enjoyed the quite clean environment. The staff was friendly and curious. We also enjoyed the breakfast buffet .Looking forward to returning soon.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRoadHospitality, General Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review, August 13, 2014
Thank you for taking the time to review our hotel. I am very happy to hear that you enjoyed your stay and that all of your children had fun in the waterpark. The satisfaction of our guests is very important to us. We're looking forward to your return visit!
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Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 6, 2014

On the last leg of our trip, this was the most brilliant surprise one could have asked for. Took the family (of 6, no less!) to an adventure trip in Manhattan. The trip overall was an amazing break from the dull Toronto Suburbs but this hotel made it all the more worth it on the drive back.

We called the hotel at around 11pm of the night we were to arrive here; a very pleasant front desk staff (Becky) took our call and greeted us cheerfully at 2:00am. Our initial room assignment was a bit sketchy but Becky fixed it in less than 3 minutes. Getting a full suite for the price of a standard room was just the start. In celebration of my baby-girls' first birthday Becky obliged us with some complementary passes to the water-park; what a great gesture of customer service.

The water-park is intimate, yet clean and friendly. We had a blast there winding down for the final leg of the journey.

For those writing bad reviews, please, don't compare this with a Hyatt Regency, it is listed as a 3 start hotel and it surely delivers well above that!!!

Room Tip: Suite is your best option. Spacious with mini fridge and microwave; if you can dish out another $20...
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRoadHospitality, General Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review, August 13, 2014
When I read your review, I was thrilled to hear that we were able to provide you with an exceptional ending to your vacation. We pride ourselves on our great customer service and quick responses to any problems that may arise. I have passed on your compliments to Becky, and I certainly hope you will stay with us again the next time you are in town.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel Palm Island Indoor Waterpark

Address: 8250 Park Road, Batavia, NY 14020
Phone Number:
Location: United States > New York > Batavia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in Batavia
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Hotel Palm Island Indoor Waterpark 3*
Number of rooms: 195
Official Description (provided by the hotel):
Home of the BRAND NEW Palm Island Indoor Waterpark!!! Whether traveling for business, leisure or planning a meeting or banquet, the Clarion Hotel Batavia in the Darien Lake area will make your stay a memorable experience by providing excellent service, impeccable rooms, and fantastic dining options. 195 spacious guest rooms including 48 executive suites will provide all of the amenities expected by modern travelers. All of the rooms are oversized with refrigerators and microwaves, the executive suites include a separate sitting area with a dry bar, desk, speaker phone and two TVs. The entire hotel is equipped with free high speed wireless internet access. This hotel has over 10,000 square feet of meeting and banquet space. Conveniently located on Park Road at exit 48 off I-90, situated approximately 25 miles from both Buffalo and Rochester, New York. This beautiful Batavia hotel is located less than 45 miles from Niagara Falls/Seneca Casino. Short walk to the Batavia Downs Casino, Race Track and Video Gaming and located only 10 miles from Darien Lake Amusement Park. Also nearby are Letchworth State Park, Terry Hills Golf Course, NYS School of the Blind, Genesee Community College, Iroquois National Wildlife Refuge, Dwyer Stadium (Home of the Muckdogs), Jello Museum, Snow Tubing, Antiques and much more. With free parking and accessibility for trucks, buses, and RVs. ... more   less 
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Also Known As:
Holiday Inn Batavia
Batavia Holiday Inn

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