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“Fun New Years Eve - except for neighbors noise” 3 of 5 stars
Review of Clarion Hotel Palm Island Indoor Waterpark

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Clarion Hotel Palm Island Indoor Waterpark
3.0 of 5 Hotel   |   8250 Park Road, Batavia, NY 14020   |  
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Ranked #5 of 12 Hotels in Batavia
Mendon, New York
1 review
“Fun New Years Eve - except for neighbors noise”
3 of 5 stars Reviewed January 13, 2014

We had a great time with the New Year's package. The kids had lots of fun at the scheduled events and in the waterpark the next day, too. The staff really went out of their way to make it a great evening. However - we had a room that 'connected' on both sides. On one side we had a baby and the other 2 LOUD couples. We could have taken part in their conversations through the connecting doors. They need better soundproofing! It wasn't fun getting woken up at 1:30 to loud rude conversations - we slapped the doors and finally called security, who came down quickly and tried to get them to quiet down, but it shouldn't need to be that loud. They seemed to pass out at about 2:45. Being woken up by a crying baby through the other wall at 6:45 am wasn't a treat either. Better soundproofing between rooms would have left us very happy, but as it was, I wouldn't go back ever. We may as well have been trying to sleep in the hall.

Room Tip: DO NOT get a connecting room!!
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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242 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Any
English first
Savannah, New York
1 review
5 of 5 stars Reviewed January 7, 2014

we had a great package new years eve! the kids had a blast staff nice and accommodating for special requests (portable crib) and wonderful food. the party consisted of dancing scavenger hunt and prizes. very kid friendly.

Room Tip: express all your needs and they will help you from the start to pick the best. some rooms have views...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRoadHospitality, General Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review, January 11, 2014
Thank for you review and also spending New Years Eve Family Fun Night. We host several family friendly event through out the year. Our next event is March Madness. Please check our website for more information. There will be lot more activities for the kids. We look forward to your next visit. Thank you!
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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 4, 2014

This year we attended the New Years Eve party at the Clarion with our grandchildren, ages 11 and 4. The hotel had all kinds of activities planned and very well orginized. Scavenger hunt, balloon drop (10:30PM) DJ, chinese auction, dinner buffet, noise makers etc. And the water park was great for kids of this age. In the summer there is an outdoor pool.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRoadHospitality, General Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review, January 11, 2014
Thank you for choosing us for your New years Eve celebration. We are very happy with the success of the party and very pleased to see reviews such as yours. We hope to see you again soon.
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Henrietta, New York
1 review
4 of 5 stars Reviewed January 2, 2014

It was wonderful basking in 84 degree temperatures when it was only 14 degrees outside. My family had a wonderful time at the New Year's Eve party and water park. The staff went above and beyond to ensure we all enjoyed ourselves.
Thank you to all the Clarion & Palm Island staff!

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRoadHospitality, General Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review, January 11, 2014
Thank you for review and also the pictures. It is always a pleasure to see a family having fun in our waterpark. We also would like to thank you for spending New Years Eve night with us.
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Rochester, New York
1 review
5 of 5 stars Reviewed January 2, 2014

My husband and I reserved an overnight stay package that included 4 passes to the waterpark, a $25 voucher for breakfast the next day and other discounts for the restaurant. We have a 9 year old and a 1 year old and this was a Christmas gift for them. They LOVED it! It was a perfect way to spend a cold and snowy night and day! We highly recommend Clarion Hotel Palm Island Indoor Waterpark if you are looking for a fun and inexepensive place for a little getaway!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRoadHospitality, General Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review, January 11, 2014
Thank you for your wonderful review. We are making some changes with our packages and will be available very soon. We will be offering more options with packages so everyone can take advantage of it. We look forward to see you again.
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Hamburg, New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 28, 2013

We had a "Winter family get together" in the waterpark and hotel. We thoroughly enjoyed this mini vacation as the water park was the perfect size for the "kids." The staff at both the hotel, to include the restaurant, and the waterpark went "above and beyond" to make it great!

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRoadHospitality, General Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review, January 11, 2014
Thank you for taking the time to tell us about your stay at hour hotel. We are very happy to know about your stay. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Summerfield, Florida
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 21, 2013

Iin my opinion first opinion counts . I sure hope that is true at his hotel. For on arrival the service given me by Siobhn Larkin was ouutstaning. I will be staying at this hotel for the next fettle nights and will continue ths review . If the servic continues like at check in this vacation will be FIVE Star

Room Tip: See Siobhanj
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRoadHospitality, General Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review, January 11, 2014
Thank you for your review, it is always beneficial to hear from our guests and receive their valuable feedback about hour hotel. I have shared your review with our staff. It was a great pleasure to have you as our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel Palm Island Indoor Waterpark

Address: 8250 Park Road, Batavia, NY 14020
Phone Number:
Location: United States > New York > Batavia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Batavia
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Hotel Palm Island Indoor Waterpark 3*
Number of rooms: 195
Official Description (provided by the hotel):
Home of the BRAND NEW Palm Island Indoor Waterpark!!! Whether traveling for business, leisure or planning a meeting or banquet, the Clarion Hotel Batavia in the Darien Lake area will make your stay a memorable experience by providing excellent service, impeccable rooms, and fantastic dining options. 195 spacious guest rooms including 48 executive suites will provide all of the amenities expected by modern travelers. All of the rooms are oversized with refrigerators and microwaves, the executive suites include a separate sitting area with a dry bar, desk, speaker phone and two TVs. The entire hotel is equipped with free high speed wireless internet access. This hotel has over 10,000 square feet of meeting and banquet space. Conveniently located on Park Road at exit 48 off I-90, situated approximately 25 miles from both Buffalo and Rochester, New York. This beautiful Batavia hotel is located less than 45 miles from Niagara Falls/Seneca Casino. Short walk to the Batavia Downs Casino, Race Track and Video Gaming and located only 10 miles from Darien Lake Amusement Park. Also nearby are Letchworth State Park, Terry Hills Golf Course, NYS School of the Blind, Genesee Community College, Iroquois National Wildlife Refuge, Dwyer Stadium (Home of the Muckdogs), Jello Museum, Snow Tubing, Antiques and much more. With free parking and accessibility for trucks, buses, and RVs. ... more   less 
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Also Known As:
Holiday Inn Batavia
Batavia Holiday Inn

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