We planned a Girl Scout troop trip to Palm Island on February 21 &22. We reserved 9 rooms months in advanced. When we arrived with a bus, our leader went in to check in and get room keys. It took 1 1/2 hours to do that! At 4:30 we went to our rooms to find they were NOT all cleaned and ready! The troop leader reserved a room with a kitchen so we could do our own cooking and all she got was an extra couch and small fridge ( smaller than in other rooms). You receive a $25 coupon for breakfast from their restaurant in the hotel. WHAT A JOKE! We went there for dinner and the place was just NASTY! They do NOT wash the tables, just throw table clothes on them, they brush all food or crumbs from the table on the floor and leave it! Food is way over priced and not good! It took an hour for us to get our dinner! In the morning one parent called and asked how much for 4 pancake breakfast' and it them 1/2 hour to call her back to say $40. I myself ordered breakfast for the girls in my room and after 1 1/2 hours of waiting, I called to cancel it and they said " it's on it's way up" we got ours for free but it was cold and very well done. I had a wash cloth (that I took a picture of) folding up with my towels in the bathroom that looked like some wiped there butt with and they washed it but instead of throwing away because it was stained they put in my room! We had dog treats under our bed, Stains on our sheets, burn holes in bedding, rooms were not vacuumed! Our leader had dogs barking half the night in a room across from her! Now the "water park" if you want to call it that! What a joke! It is about the size of 4 rooms put together. The chlorine smell was so bad it burned our your eyes and throat! It is by a main entrance with NO SECURITY to watch who is coming in or going! NOT SAFE FOR KIDS! NOT OWNED BY A AMERICAN! So if you want a good indoor water park vacation for your family, GO TO SPLASH LAGOON! It's worth the extra miles!
- Official Description (provided by the hotel):
- Home of the BRAND NEW Palm Island Indoor Waterpark!!! Whether traveling for business, leisure or planning a meeting or banquet, the Clarion Hotel Batavia in the Darien Lake area will make your stay a memorable experience by providing excellent service, impeccable rooms, and fantastic dining options. 195 spacious guest rooms including 48 executive suites will provide all of the amenities expected by modern travelers. All of the rooms are oversized with refrigerators and microwaves, the executive suites include a separate sitting area with a dry bar, desk, speaker phone and two TVs. The entire hotel is equipped with free high speed wireless internet access. This hotel has over 10,000 square feet of meeting and banquet space. Conveniently located on Park Road at exit 48 off I-90, situated approximately 25 miles from both Buffalo and Rochester, New York. This beautiful Batavia hotel is located less than 45 miles from Niagara Falls/Seneca Casino. Short walk to the Batavia Downs Casino, Race Track and Video Gaming and located only 10 miles from Darien Lake Amusement Park. Also nearby are Letchworth State Park, Terry Hills Golf Course, NYS School of the Blind, Genesee Community College, Iroquois National Wildlife Refuge, Dwyer Stadium (Home of the Muckdogs), Jello Museum, Snow Tubing, Antiques and much more. With free parking and accessibility for trucks, buses, and RVs. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Batavia
- Batavia Holiday Inn