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“Nasty Nasty Place” 1 of 5 stars
Review of Clarion Hotel Palm Island Indoor Waterpark

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Clarion Hotel Palm Island Indoor Waterpark
3.0 of 5 Hotel   |   8250 Park Road, Batavia, NY 14020   |  
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Ranked #5 of 12 Hotels in Batavia
Rochester, New York, United States
1 review
5 helpful votes 5 helpful votes
“Nasty Nasty Place”
1 of 5 stars Reviewed February 23, 2012

We planned a Girl Scout troop trip to Palm Island on February 21 &22. We reserved 9 rooms months in advanced. When we arrived with a bus, our leader went in to check in and get room keys. It took 1 1/2 hours to do that! At 4:30 we went to our rooms to find they were NOT all cleaned and ready! The troop leader reserved a room with a kitchen so we could do our own cooking and all she got was an extra couch and small fridge ( smaller than in other rooms). You receive a $25 coupon for breakfast from their restaurant in the hotel. WHAT A JOKE! We went there for dinner and the place was just NASTY! They do NOT wash the tables, just throw table clothes on them, they brush all food or crumbs from the table on the floor and leave it! Food is way over priced and not good! It took an hour for us to get our dinner! In the morning one parent called and asked how much for 4 pancake breakfast' and it them 1/2 hour to call her back to say $40. I myself ordered breakfast for the girls in my room and after 1 1/2 hours of waiting, I called to cancel it and they said " it's on it's way up" we got ours for free but it was cold and very well done. I had a wash cloth (that I took a picture of) folding up with my towels in the bathroom that looked like some wiped there butt with and they washed it but instead of throwing away because it was stained they put in my room! We had dog treats under our bed, Stains on our sheets, burn holes in bedding, rooms were not vacuumed! Our leader had dogs barking half the night in a room across from her! Now the "water park" if you want to call it that! What a joke! It is about the size of 4 rooms put together. The chlorine smell was so bad it burned our your eyes and throat! It is by a main entrance with NO SECURITY to watch who is coming in or going! NOT SAFE FOR KIDS! NOT OWNED BY A AMERICAN! So if you want a good indoor water park vacation for your family, GO TO SPLASH LAGOON! It's worth the extra miles!

  • Stayed February 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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242 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Any
English first
Seneca Falls, New York
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 23, 2012

Three families booked a 2 night stay for February break. After arriving at 3 for check-in we waited in a ridiculously long line. We were told the hotel was booked. When we went to get a cart for our luggage we were told there were only two. Two luggage carts for a hotel of this size? I could go on and on but don't have time to write all of the complaints I have. The rooms were not the greatest but the beds were comfortable and had clean bed linens.

Checked in we all headed to the water park for some fun..We got there and I could not believe how SMALL for our older children and so crowded that I considered some areas dangerous, Especially the area with the basket ball hoop. The boys were out of control trying to hit other children with the ball instead of the basketball board. You had to wait in line for a long time to get in the hot tub and there was no indoor pool. Trying to find a table and chairs was also a nightmare because it was so over crowded.

The next morning we went to get our breakfast. They told us it was better to get the buffet because if you ordered off the menu it could take some time to get. Buffet it was...Arggggg, there was no food there all at the same time. They just could not keep up with so many people. Our children were so upset they left for the water park instead of eating.

I would never recommend this water park to anyone that have children over the age of about 7-8....Then there is the question of safety, there were just too many people in a water park of that size. It had to be dangerous and in violation of code to have that many people stuffed into this small water park. Our children said they made the best of it and had fun but don't want to ever come back. I would not recommend!

  • Stayed February 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Batavia hotels

Sodus, New York
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 20, 2012

We booked a 2 night stay for february break. After arriving at 3 for check-in we waited in a rediculously long line the hotel had booked all 192 rooms. Once finally checked in and headed off to what would be some of the grossest hotel rooms I have ever seen. terribly out dated, our room stunk like dog pee, i did not even want to let my kids take their shoes off.....but off we went to the waterpark to make the best of it.

We walked into the water park which was very small (i"ve seen beigger school gymnasiums) It was rediculously over crowded.....they told me at check in that they booked the entire hotel and that the hotel had 192 rooms, so you figure on average 4-5 people per room the water park well exceeded their 400 person maximum capacity(which was what the front desk had told me the maximum capacity was when i complained later in the evening.) Their were no restrictions for the bigger kids in the kiddie area, The air/water were freezing.....over all it was horrible..we decided to stay the night in the smelly hotel and make the 2 hour drive back in the morning. NO way were we staying the second night as planned.

So basically, I would never reccomend this to anyone....Instead of putting money into the the water park they should have used it to update the dumpy hotel.they are in no way ready to accomodate they over 1,000 guests....and it has to be not only dangerous, but in violation of code to have that many people stuffed into a water park.

Room Tip: none....we had 2 adjoining rooms and they were both gross
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  • Stayed February 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York, United States
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 17, 2012

I decided to stay 2 nights at this hotel for my daughter's 11th birthday. She loved the waterpark. It was super crowded on Saturday. I didn't think it was really fair for us that paid to stay at the hotel to share the park with those that didn't stay. I feel that people that paid to stay at the hotel should have the oppurtunity to enjoy the park without outside customers maybe a few hours before closing. We felt that their were a few life guards that need better training. There was one that was encouraging an grown man to slam a ball against the fake rock to make baskets while the kids were in the pool, someone could have gotten hurt if the ball would off hit someone in the face. When my fiance mentioned to another life guard, he did not react. It continued. If my child was to get hit it would have been ugly in there. I am glad it did not get to that point. Life guard Tasha (I believe that's her name, a young girl)put a stop to it without us even mentioning anything to her. "KUDDOS GIRL" She was great. The waterpark manager saw this grown man playing with the ball and didn't even put a stop to it. UNBELIEVABLE!!!!!

The hotel itself was a little outdated. I thought it was a new place but it looks like the water park is the only thing new. NOT SURE IF WE WOULD GO BACK....NOT TOO IMPRESSED! :(

Room Tip: We stayed at the suite. It was okay. Bathroom way too small. The elevator, halls and rooms smell...
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  • Stayed January 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angola, New York
1 review
4 of 5 stars Reviewed January 2, 2012

Great time for families at an affordable rate for 4 people. Staff was very friendly & kid oriented. The only down fall was the long line at check-in. Families should have been able to check-in earlier and enjoy the waterpark until rooms were ready at 3pm. New Years eve hats & noise makers should have been handed out at the door as guests entered for festivities,some families went without. Excellent prizes for the children, although all children names should have been entered into a drawing at check-in for a general drawing. Popcorn in small cups or bags would have given the movies an added touch. Overall, I definitely would do this again.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Upstate New York
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed December 27, 2011

Hotel is conveniently located just outside of Batavia, near thruway. Staff, besides the restaurant which I'll get to later, were very accomodating. Rooms are VERY spacious, with refrigerators, microwaves, large newer tvs, and newer rooms. This is not a 4-star hotel but a high 3 for sure. Lobby is fantastic-beatiful with many comfy sofas, a huge fireplace, a giant screen tv. Everything was very clean.

A few small issues: Food in restaurant just is not good. We've been there a number of times and wont' go back unless we get a free breakfast buffet coupon. They clearly want customers to all order the buffet-which is nothing spectacular. Food arrived cold, and was clearly reheated. One member of our party ordered off the menu, and was given food obviusly straight off the buffet, and when she asked if she could have a fried egg versus what they were calling scrambled (one giant blob of no taste and cold), they acted insulted. We saw the waitresses (and there were 2 for this huge restaurant) being hostesses, taking orders, delivering the food, clearing the tables, and checking people out. Given how long they were in the kitchen, I'm not entirely sure they weren't actually cooking either, maybe which is why they were pushing people to use the buffet. We weren't given drinks at all until we asked, halfway through our meal either. We've eaten dinner here in the past and service, like this visit, was also painfully slow.

We ordered a water park package (new for this hotel). They clearly are separate entities and need to iron out some details before going much farther. They didn't know when we could check-in (it depends was their answer), didn't know how long each day we could use the waterpark, etc.).

Those issues being said, for the price we'd stay here again. Great big rooms for the price, good hotel service, clean rooms, etc. They also have an arcade (also a second one in the water park), a bar, and a computer for public use.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
potsdam NY
Top Contributor
205 reviews 205 reviews
47 hotel reviews
Reviews in 85 cities Reviews in 85 cities
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed November 23, 2011 via mobile

We had a coupon for this place-what a deal and we had our dog-he stayed free! Generally $20/night extra....rollaway bed $20 extra.... But it was large spacious and uncrowded Breakfast restaurant good- bar good- service all the way around very good. Bathroom was small but all was clean...yes for the money it was very good. Ask for discount coupons at the desk for the bar, casino & restaurant.

  • Stayed November 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel Palm Island Indoor Waterpark

Address: 8250 Park Road, Batavia, NY 14020
Phone Number:
Location: United States > New York > Batavia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Batavia
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Hotel Palm Island Indoor Waterpark 3*
Number of rooms: 195
Official Description (provided by the hotel):
Home of the BRAND NEW Palm Island Indoor Waterpark!!! Whether traveling for business, leisure or planning a meeting or banquet, the Clarion Hotel Batavia in the Darien Lake area will make your stay a memorable experience by providing excellent service, impeccable rooms, and fantastic dining options. 195 spacious guest rooms including 48 executive suites will provide all of the amenities expected by modern travelers. All of the rooms are oversized with refrigerators and microwaves, the executive suites include a separate sitting area with a dry bar, desk, speaker phone and two TVs. The entire hotel is equipped with free high speed wireless internet access. This hotel has over 10,000 square feet of meeting and banquet space. Conveniently located on Park Road at exit 48 off I-90, situated approximately 25 miles from both Buffalo and Rochester, New York. This beautiful Batavia hotel is located less than 45 miles from Niagara Falls/Seneca Casino. Short walk to the Batavia Downs Casino, Race Track and Video Gaming and located only 10 miles from Darien Lake Amusement Park. Also nearby are Letchworth State Park, Terry Hills Golf Course, NYS School of the Blind, Genesee Community College, Iroquois National Wildlife Refuge, Dwyer Stadium (Home of the Muckdogs), Jello Museum, Snow Tubing, Antiques and much more. With free parking and accessibility for trucks, buses, and RVs. ... more   less 
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Also Known As:
Holiday Inn Batavia
Batavia Holiday Inn

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