My husband & I stayed here July 21. I requested a top floor room away from elevator, ice and vending which we were given. The room was located halfway down the hallway so traffic noise was not a problem for us and it was away from the elevator. The guy who works the check-in shift needs a Personality 101 course, for certain. Last name? Room on the 4th floor. Elevator straight ahead and to the left. End of conversation. But he did fulfill his duty of getting us in a room. Air conditioning works very well and the room we had was oversized. The only thing keeping me from giving this hotel a 5 rating is the breakfast service. We stay at HIE whenever possible and this had to be the worst for keeping breakfast items filled. The responsible woman was standing at the front desk visiting while there were no cinnamon rolls, no fruit, coffee pots were nearly empty, and there was no yogurt. The breakfast employee needs to be reminded of her job duties. Hotel is very modern (although elevator carpeting is very stained) and CLEAN. Not much in the near area for eating - - definitely cannot walk to anything.
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