This place has some of the best food in B-ville. It also makes some of the worst. Last week was our third trip to HP. The bests include the pizza, regular wings, antipasto and cold sub. The worst includes the french fries and grilled wings (big heads up on the Honey Garlic grilled wings: if you're expecting OIP quality, you will be VERY disappointed).
All the bests are flavorful, cooked perfectly, not to salty and a good value.We'll go back for these (and have). The fries were limp, undercooked and few. The grilled wings tasted baked, were dried out and virtually no sauce.
I wonder if the worsts are related to the fact they never seem to have enough people working? Have had difficulty getting through on the phone, felt rushed to order as you can hear other calls coming in (not surprising given their bests), and had to repeat information as they kept having to answer and put other calls on hold. I've never seen more than 2 people working at a time, perhaps it's time to hire a 3rd?
Once you are dialed in to what they do well, you won't be disappointed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.