We found this camp run down and seedy with a management that clearly did not care.
The concession area, (like other parts of the Okavango) is very attractive and the guides are comparable with other camps. The camp is at the east end of the concession area and as a result evening drives are unattractively into the setting sun. Tracks are very rough and guests are very badly jolted around during safari drives. One guest injured his back and had to rest from the drives.
Our “luxury” tent had no hot water and no lights for the first night and for our early morning wake up. When informed the Caucasian lady manager’s response was “no problems”. Despite several request we were not informed what was happening until we publicly made a fuss in the presence of other guest. The solar power cells for our tent were not working and they obviously were aware of this without telling us. On our third evening and morning we again had no lights, but received no explanation or apology. Other guests had problems with their toilet and had to raise the matter several time before any action was taken.
The hot water and lighting problems were only one symptom of a very run down and shabby camp where maintenance is obviously poor. Their motorboat for water drives was broken down and water drives were only available for some guests and even then only when they could borrow a boat from another camp.
Meals were plentiful, but of a poor standard and food that was supposed to be hot was usually cold.
The management attitude was appalling. Even on arrival 6 guest were kept waiting in the dilapidated public area without access to our rooms for 45 minutes until another couple arrived. We were told that this was so that the manager did not have to give the 5-minute orientation talk twice. Even so some of the things she said proved to be wrong.
While the guides were cheerful the remaining staff seemed very sullen compared with the staff at other Botswana camps. Later in our visit we learned that the Caucasian managers were leaving very soon and were being replaced with a Botswana lady. She may be able to improve the camp atmosphere, but unless this is supported by considerable re-investment the camp will remain unacceptable.
In summary we strongly recommend that you avoid this camp. Although we did not see any of the other camps run by the Kwando Group, we would certainly never again stay in a Kwando camp.
- Also Known As:
- Kwara Camp - Kwando Safaris Hotel Okavango Delta
- Kwara Camp - Kwando Safaris Botswana/Okavango Delta