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“Looking tired and needs moremaintenance” 3 of 5 stars
Review of Sanctuary Chobe Chilwero

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Sanctuary Chobe Chilwero
4.0 of 5 Lodge   |   Bordering Chobe National Park, Chobe National Park, Botswana   |  
Hotel amenities
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Looking tired and needs moremaintenance”
3 of 5 stars Reviewed March 17, 2011 via mobile

Location superb. If you have the option of choosing a guide Rodgers is the man. First drive on arriving we saw lions, hippos, crocodiles, giraffes,etc,etc. Superb. Only there for two nights, air con failed First night and tripped electricity. The whole afternoon of the following day trying to repair it, but not told it had not bee repaired. So electricity continued to trip 3 times through the night. Expect issues in this environment and could certainly live without AC but badly handled. Also no effort or token made by the management for the issues, for example knocking off the cost of one spa treatment as a gesture would have sufficed for two nights getting up down resetting the fuse board . Food hygiene an issue with no nets over the food, which was covered in flies!!! Not much required to sort it out, staff and location wonderful.

  • Stayed February 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanctuaryRetreats, Owner at Sanctuary Chobe Chilwero, responded to this review, March 28, 2011
Dear Traveller,

The issues raised in your Trip Advisor review have been taken very seriously and we appreciate the feedback. The problem with the air conditioning in the room has been resolved and the staff is covering the food with nets when meals are not being served.

A new General Management couple has also been appointed at Sanctuary Chobe Chilwero.

Thank you again for the feedback.

Regards,
The Sanctuary Retreats, Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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155 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Detroit, Michigan
Senior Contributor
42 reviews 42 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed January 6, 2011

We spent two nights at Chobe Chilwero and wished we had spent two more.
We felt extremely welcome from the moment we arrived. The staff couldn't have been any nicer, our guide (Mushe) was not only extremely knowledgeable, but also a true gentleman. The lodge is located directly next to the park with views overlooking the river with beautiful sunsets. The cottages are large with five star comforts, the food was all excelllent with the exception of the Tilapia one night. The only "issue" we had is that on the day of departure, the maids had come and stipped our cottage while we were having breakfast and had not even checked out yet. Otherwise, I can't rave enough about this lodge. We even had a souvenier break in route back the U.S. and upon emailing the lodge, they immediately had a replacement sent. Highly recommended.

  • Stayed November 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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burlingame, california
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 3, 2011

This is a picturesque spot on the Chobe River. I am still craving the lunches and desserts! The service was exceptional. News Year's Eve was magical. This lodge is intimate - perfect for families or couples. I would not recommend small children. The game drives featured more elephants than your heart could desire! The river cruises amongst abundant frolicking hippo were our favorite. The rooms are private and large. The lodge is very comfortable - we enjoyed having drinks and playing scrabble after our game drives in the great room!

  • Stayed December 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 22, 2010

My boyfriend & I just got back from a week safari in 2 different 5 star lodges. This place is amazing!! We are world travelers in only 5 star lodges & this place exceeded our expectations. The service was the best we've ever had, the staff was beyond friendly & wonderful. Game viewing was great! Saw cubs, male lions & everything else (in 2 days only! thanks Kabe!). The food was truly gourmet & much better than I thought it would be. Not to mention what a gorgeous location! The views from the lodge are spectacular & the room itself looks like an African villa that is spacious & comes with everything you could want, including a nice canter of port for just before bed. You must take advantage of the bathtub as well! PS- Our plane after we taxied away had an issue & had to unload us. Somehow our guide got wind of this info, came & got us from the airport so we could have lunch at the lodge till the new plane came. They didn't even have anything to do with the flights but this is just how much they were always taking care of us. I almost cried when we left!! I know this place is expensive but honestly all the 5 stars in Botswana are pretty up there. This one is definitely worth the extra amount, no doubt about it!! Huge difference!

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oxford
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 22, 2010

I have just come back from a short stay here and had a truly wonderful time. The staff were super friend and everyone new my name. The spa is amazing and if you go there you must have a massage in the treehouse. If you stay at other safari lodges then it does feel a little bit like a hotel but after a few days in the bush it is a welcome relief. The water safaris were brilliant and something I had never done before - especially good if you want to see elephants and hippo, I was there when the river was pretty full so the gameviewing is a little harder but our guide Sky made sure we had good drives, the couple who was on the same game drive as me stayed a day longer then me and saw leopard (we both went onto Livingstone afterwards) and I was very jealous. You do have to drive on main roads to get to the game reserve which does take a little getting used to but being on the river more than makes up for it.

  • Stayed March 2010, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 12, 2010

We stayed here for 4 days and thoroughly enjoyed it. The accommodation was of stand alone "cottages" for want of a better word and very clean and very comfortable. It was a bonus that all meals and drinks were included so that there were no bill to pay at checkout. There was a good choice of food for breakfast, dinner and lunch and also a good selection of wine and non-alcoholic beverages.

But the best part of all were the wild life trips. Our guide was Keeby or Kebby and he was brilliant. We learnt so much from him and he was amazing at locating animals on land and water. We saw (up close) a leopard, lions, giraffes, elephants, birds ++++, baboons, warthogs, zebras etc and a bit further away hippopotamuses and crocodiles as well as elephants crossing the river. It was everything we had hoped for. Did not want to leave.

  • Stayed February 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Wales
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 9, 2010

Chobe Chilwero Lodge is located on the edge of Chobe National Park and offers hotel-style comfort, with a tame safari experience thrown in. The Lodge's rooms and communal areas (eg: lounge, restaurant) offer first class comfort for those who don't like to rough it too much. The staff are friendly and attentive.

The food is excellent, with a wide range of choice at breakfast, delicious buffet lunches, large tea time spreads, and most especially at night. The chef's menu includes a selection of 'game' based meals (eg: kudu, wildebeest, eland) all of which are delicious and worth trying.

Activities offered include jeep safaris into the National Park (Chilwero Lodge does later morning game drives to avoid the rush of jeeps entering the park at 6.30am) and river safaris - very enjoyable, but avoid getting caught in a storm while afloat. We didn't, and ended up soaked to the skin!

We saw a range of wildlife within the park (warthog, buffalo, zebra, wildebeest, kudu, impala, elephant, hyena), but being restricted to the main sand-covered roadways made it a slightly pedestrian experience. We saw a group of lions, but only about 200yds away and couldn't get any closer. Getting near to large groups of elephant crossing the river and drinking at the water's edge (while on the river safari) was great.

Chobe Chilwero would be ideal as a first stop on a programme, to ease you in, or if you prefer your safari experience to be more comfortable than exciting.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sanctuary Chobe Chilwero

Address: Bordering Chobe National Park, Chobe National Park, Botswana
Location: Botswana > North-West District > Chobe National Park
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 20 Specialty Lodging in Chobe National Park
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sanctuary Chobe Chilwero 4*
Number of rooms: 15
Official Description (provided by the hotel):
This lodge is located on the edge of Chobe National Park, home to the largest remaining population of elephants in the world. With just 15 thatched cottages, Sanctuary Chobe Chilwero boasts the first full-service tree-house spa on the Botswana safari circuit. Each cottage has an indoor and outdoor shower, as well as a private garden where a candlelit dinner can be served under the African sky. ... more   less 
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Also Known As:
Sanctuary Chobe Chilwero Hotel Chobe National Park

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