My family went to Babylon Carriage house on Thanksgiving, and it was the most disappointing, aggravating experience. The entire meal took us 4.5 hours... namely because with the first two courses only half of our table received their food at a time. We had several elderly people with us and it was unbearable. The food seemed mass produced and not of the quality we've experienced at the restaurant. The turkey was not freshly cooked, and no vegetables were served. I am still bewildered at what happened at Thanksgiving. The poor waitstaff was mortified. At about hour 3 the manager came by to explain about a busted water main, but our problems started way before that unfortunate incident. The manager did not proactively offer to accommodate us in any way. When pressed, she offered a round of drinks. By that time we had had more than enough wine given the amount of time we were there. We ultimately pressed for a bill adjustment, but we should not have been put in that position of being offered nothing more than 'sorrys!' every 20 minutes. The kicker was at the end, when we learned that they were out of the one dessert everyone wanted. We could not bear to sit there any longer and asked for the desserts to go (since the manager would not remove costs per head to skip it altogether). She gave us a box of pre-packaged retail-bought cheesecake. So disappointing! So much for our experiment of going out to eat on a holiday!
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