We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Enjoyable stay” 3 of 5 stars
Review of Highland Rose

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Save
You added Highland Rose to your Saves list
Highland Rose
Amajuba Street | Plot 442, Dullstroom, South Africa   |  
Hotel amenities
Ranked #7 of 11 Dullstroom B&B and Inns
Benoni
1 review
“Enjoyable stay”
3 of 5 stars Reviewed January 12, 2014

The gardens are stunning, but the rooms need a little bit of TLC. The staff also need some training and did not tell you what the breakfast or dinner menu was, what the SPA package consisted of so we were a little in the dark and were not asked what our preference was. Management / owners were no where to be seen and pretty much relied on their staff to run the place, which was a bit odd.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

41 reviews from our community

Traveler rating
    6
    11
    11
    7
    6
See reviews for
7
27
1
1
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Randburg, South Africa
1 review
4 of 5 stars Reviewed December 10, 2013

We stayed at the Highland Rose and Serenity Spa, where the staff are attentive, polite and not intrusive at all. The food was good, accomodation great and the massage at the spa was one of the best!!!


  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelspruit, Mpumalanga, South Africa
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed November 14, 2013

Serenity.......the state or quality of being serene, calm, or tranquil; sereneness

During a visit to Dullstroom in November I went to this Spa with a family member. The quality of the treatments were shocking. The two "therapists" were totally unorganised and not well trained at all...if trained at all. First of all when we went there to make the bookings they were very reluctant to help us saying they were tired. That was 9 o'clock in the morning. We had massages which was only 60% acceptable. The towels on the beds were all crumpled and dirty from previous treatments. My Aunt who had the spinal detox had even less joy than myself because at one stage her "therapist" dissapeared for a long time and certain parts of the treatment got left behind???
The facials were shocking as well. Again very dirty towels and the therapist was texting on her cellphone while trying to do a facial. At one stage my therapist placed her cellphone on my lap????? She also tried to do some kind of extraction on my face with her nails and the skin came off my face. It is healing now....!! I can go on but I think that is enough said. We spent nearly R2000 to"treat" ourselves but what a shocking experience.

  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springs
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 8, 2013

Nothing what you are looking for in a 4 star was there! No tea on the coffee and tea tray. Only soap in the bathroom. Television didn,t work.because they didn,t pay for the decoder [only message on the screen was pay your invoice before 8 october,Istayd 1 november]

  • Stayed November 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ermelo, South Africa
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 2, 2013

Room was clean + neat,but the shower in bathroom is open and entire bathroom was under water after showering.
Breakfast- no choice of menu given. You had to eat what was presented.
Management never seen.

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jhb
1 review
4 of 5 stars Reviewed October 18, 2013

Good venue, needs a bit of maintenance here and there, bath enamel chipped, door lock bathroom broken, tap handles loose.Garden beautifull, spa was fantastic, lights can be dimmed!! The guy who books you in can help with the luggage.The food I would say was basic but well prepared. Asked for Brandy and was told we dont keep it just to find the fully stocked bar around the corner....no mixers for drinks....beer was limited to a few local brands. Staff needs training, little bit of hands on maintenance, and better management ....this venue can then increase their prices by 30% and still be cheaper than the mainstreem....spa was fantastic!!!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pretoria, South Africa
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 7, 2013

Advertises 4 Star grading and AA Highly Recommended, when asked proof, I was told they don't subscribe - but the boards are not taken off, and web sites not corrected. Manager was quite rude about this. "Luxurious facilities and excellent service" do not exist !!
Water pipes make a noise, mattresses need to be replaced - in all - a 'run down' establishment. Breakfast - a joke - food served - no questions/choice i.e. allergy. What an unpleasant experience.

  • Stayed September 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Highland Rose? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Highland Rose

Address: Amajuba Street | Plot 442, Dullstroom, South Africa
Location: South Africa > Mpumalanga > Dullstroom
Hotel Style:
Ranked #7 of 11 B&Bs / Inns in Dullstroom
Price Range (Based on Average Rates): $
Number of rooms: 4
Reservation Options:
TripAdvisor is proud to partner with Agoda so you can book your Highland Rose reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Highland Rose, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.