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“Staff makes up for dated accomodations” 3 of 5 stars
Review of Quality Inn Tucumcari

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Quality Inn Tucumcari
2.0 of 5 Hotel   |   3716 E. Tucumcari Blvd., PO Box 808, Tucumcari, NM 88401 (Formerly Holiday Inn)   |  
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Ranked #14 of 23 Hotels in Tucumcari
houston
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
“Staff makes up for dated accomodations”
3 of 5 stars Reviewed August 20, 2013

Room was average and quite large. Had 2 upholstered chairs, frig, micro. Carpet needed cleaning. Furniture was dated but clean. Pretty much a standard Quality Inn.Grounds were very well kept and attractive. Pool looked inviting although we did not use it. On site restaurant was very convenient and the food quite satisfactory. Breakfast was a treat. Ham with home cooked potatoes and they even had salsa available. The real plus of this motel is the staff. From check-in to check-out, dining room staff and groundsman, all were friendly and went out of their way to please. Even received 2 bottled waters to send us on our way. Good place for the price.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager88401, General Manager at Quality Inn Tucumcari, responded to this review, August 22, 2013
MagHouston,

I would like to thank you for your feedback about your stay here at the Quality Inn Tucumcari. It is with your response that helps us improve and keep up with great customer service. Our staff takes great pride in making every guests stay a memorable experience.
Once again thank you and hope on any of your return trips you will choose to stay here at the Quality Inn Tucumari.

Kind regards,

Sally Maestas
GM
Quality Inn Tucumcari
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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139 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
doerun ga
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed August 12, 2013

Staff extremely friendly, restraunt on the property. Food was average, but service good.Lobby pretty. grounds cleans Rooms old,outdated, but over all was clean.A place to sleep. Pet Friendly.cute puppies owner had

Room Tip: pet friendly, on site restraunt, friendly
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarasota, Florida
Top Contributor
220 reviews 220 reviews
192 hotel reviews
Reviews in 138 cities Reviews in 138 cities
156 helpful votes 156 helpful votes
4 of 5 stars Reviewed August 1, 2013 via mobile

I stayed here on 07.09.2013. I stay in hotels 300+ nights yearly. I have stayed at this hotel 4 times and found it to be consistent. The building and grounds are well maintained. While the hotel is aging, they are doind angreat job keeping it up. My room was clean, ac worked great. The bed was fresh and very comfortable. The bathroom was clean andngreat water pressure. The front desk staff was fast, efficent and very friendly. There is a restaurant across from the front desk, where you get your free hot breakfast the next morning. The checkout was fast and she sent me on my way with 2 waters for the trip. Overall a great place to stay.

Stayed July 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Alamos, New Mexico, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 31, 2013

We were hesitant to stay here after looking at some of the reviews but it was late, we were tired, and the price was right. The staff were super friendly and the lobby was clean and nicely furnished. Our room was small but clean and comfortable. The A/C worked great and we were all asleep in no time. The next morning, we went to breakfast not expecting much, again due to the reviews we saw here. We were happily surprised. Everything seemed fresh instead of the frozen and reheated stuff you normally get for free. The roasted potatoes and pancakes were especially delicious. The lady at the table next to us asked for a flour tortilla (they only had sliced bread and bagels out) and the host promptly went to the kitchen and heated one up for her. I cannot say enough good things about this hotel. Our family brings us to Tucumcari several times a year and we will be back.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goodyear, Arizona
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 24, 2013 via mobile

We were traveling across country. Expecting to stop at small, low-cost, adequate hotels. We found this place on the Internet while on the road. The description sounded perfect. But when we pulled up, we realize this was no small adequate hotel. The front entrance is beautiful, the people on the front were awesome, the rooms are clean and immaculate! As a joke, when my son made the reservation, under special instructions – he said he wanted two mints on the left bed and one mint on the right bed. Imagine our surprise and the smiles it put on our faces to walk into our room and find exactly what we asked for- two mints on the left bed and one mint on the right bed. How nice!!!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sachse, Texas
Top Contributor
319 reviews 319 reviews
44 hotel reviews
Reviews in 133 cities Reviews in 133 cities
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed July 5, 2013

We stayed on July 4th, 2013. The room was good, the breakfast was OK, and the Internet connection was OK. We saw the firework from the parking lot. The room rate was reasonable. The manager gave us 2 free bottles of water when checking out.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARIZONA USA
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 4, 2013

Driving back to AZ from Branson, MO, and always pre-plan next hotel so called my Choice Hotel Program toll free # to see what was available in Tucumcari. Decided on Quality Inn and made reservation. Upon arrival could see that it was an older property but with Quality Inn logo, figured it should be okay for 1 nite. We usually stay clear of individual exterior entrances but these rooms are exterior. Walked in to a musty smell with obvious overload on room spray and many dead moths and bugs on carpet near window. My other first glance was flattened king bed with lumpy mattress, cheap bedspread with cigarette burns and paper thin sheets. Had to laugh at the card left by bed stating the mattress was "premium quality". My husband had already unloaded luggage and didn't want to deal with moving to another room. Only good part was the bathroom which seemed to have been recently remodeled with new tile, great towels etc. but bath and floors had hair from previous user. Large front window was filthy in and out and after reading reviews about their continental breakfast decided we would check out and eat somewhere else, so didn't partake. When driving off property, noticed a gentleman with green Quality Inn logo shirt who had just parked and went into lobby. Should have stopped to give him these reviews in person. Also, did order a club sandwich from restaurant the night we got in although NO ONE in restaurant. When I asked front desk clerk where someone was, she went directly into kitchen and yelled at lady to pay attention to the front. Could tell there was some problems there. Waited around for sandwich which was actually very good and noticed all the windows around lobby were dirty!

Room Tip: Ask for a remodeled and clean room, if any!
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager88401, Manager at Quality Inn Tucumcari, responded to this review, July 8, 2013
Dolores O,

I am writing in response to the comments you submitted on trip advisor and about your stay here at the Quality Inn in Tucumcari.
You are correct in stating that this is one of the oldest operating motels in the Tucumcar area and being under new ownership and management we are doing our best to stay up to Choice Hotel standards.
In your response it does not give a full name or room number so that we may have investigated and responded to the issue's that you encountered.
I would like to apologize for the conditions you encountered and it would be greatly appreciated if you would contact us so that we can remedy these issues and ensure that you and all our other guests are not subjected to these condtitions.
Sincerely
Sally Maestas
GM
Quality Inn Tucumcari
gm.nm146@choicehotels.com
575-461-3780
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn Tucumcari

Address: 3716 E. Tucumcari Blvd., PO Box 808, Tucumcari, NM 88401 (Formerly Holiday Inn)
Phone Number:
Location: United States > New Mexico > Tucumcari
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #14 of 23 Hotels in Tucumcari
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Tucumcari 2*
Number of rooms: 100
Reservation Options:
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Also Known As:
Tucumcari Quality Inn

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