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“Clean and comfortable.” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Tucumcari

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Holiday Inn Express Hotel & Suites Tucumcari
2.5 of 5 Hotel   |   2624 South Adams, Tucumcari, NM 88401   |  
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Ranked #9 of 22 Hotels in Tucumcari
Dunnellon, Florida
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Clean and comfortable.”
4 of 5 stars Reviewed September 6, 2013

Checked in for the night after traveling from Tulsa. Staff was very friendly and checked us in quickly. Room was clean and comfortable. Breakfast in the morning is perfect. Has everything you could want. Food was fresh and hot. The only downside to the hotel was the lobby as well as the common area where breakfast was had no working air conditioning. So needless to say it was a little warm down there.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reccaP, Manager at Holiday Inn Express Hotel & Suites Tucumcari, responded to this review, September 9, 2013
Thank you for staying at the Holiday Inn Express & Suites Tucumcari
your satisfaction is our number one goal, we are pleased your stay was an enjoyable one.

Thank you,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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214 reviews from our community

Traveler rating
    84
    82
    29
    8
    11
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
Chicago, Illinois
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 30, 2013

My son and I stayed here on our way from Chicago to Phoenix. We arrived very late--almost midnight--and there was no problem checking in. The staff members were all helpful and friendly, and the location is perfect for somebody passing through on I-40.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reccaP, Manager at Holiday Inn Express Hotel & Suites Tucumcari, responded to this review, September 9, 2013
Thank you for your positive feedback, we strive to make your
stay an enjoyable. Our staff appreciated your comments with regards to their
service.

Thank you,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, NM
Level Contributor
137 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed July 29, 2013

We stayed at the Holiday Inn Express on our way back to ABQ. The common areas are very nice - the breakfast eating area is spacious and has a very high ceiling and there is a game room with pool table on the ground floor. And this is the only hotel I have ever visited that had air conditioned stairwells between floors.
The room was quiet even though it faced the nearby interstate. However, there were a few problem areas - the bathroom floor tile grout was falling apart and the bathroom door would not fully open because the tile was too high. The desk was only 3 feet square and lacked an office chair - only two dining type chairs were provided.
The front desk personnel and breakfast attendant were attentive.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reccaP, Manager at Holiday Inn Express Hotel & Suites Tucumcari, responded to this review, September 23, 2013
We truly appreciate your feedback; it is our goal to provide you with a positive experience. Your continued satisfaction is our top priority. Thank you for staying with us and we look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marmora, New Jersey
Level Contributor
98 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed July 28, 2013

We stayed here for 2 evenings as we were in town for a family party. The facility is very new and clean. Nothing fancy but up to par for the chain. the front desk staff was very friendly, and our room was spacious. Refrigerator also a plus !
The only down side was the breakfast. The food was decent but the woman replenishing it was not keeping up and quite frankly seemed annoyed by the fact that people were actually eating the food! Clearly a staffing issue that the manager needs to address, the parking lot was packed so they should have anticipated a steady flow at breakfast.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reccaP, Manager at Holiday Inn Express Hotel & Suites Tucumcari, responded to this review, July 30, 2013
Thank you for your comments. We strive to make your stay a pleasant one, please note we have
addressed your concerns. Hope to see you in the future.

Thank You,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Italy
Level Contributor
7 reviews
5 hotel reviews
4 of 5 stars Reviewed July 27, 2013

I stayed only one night. The receptionist were very friendly and helpful.

The King suite was roomy and very comfortable. For this area,I found it cozy as if I stayed in a major city hotel.

They have an inside pool and an shaded gazebo when the breakfast lounge gets to busy.

The only problem I found was the view of the parking garage.

Room Tip: Aim for Queen or King beds
See more room tips
  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reccaP, Manager at Holiday Inn Express Hotel & Suites Tucumcari, responded to this review, July 30, 2013
Thank you for taking the time to give us feedback on your stay. We appreciate
your comments, you have many choices in your lodging
needs and glad you chose us. Hope to see you in the future.

Thanks,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas
Level Contributor
138 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed July 18, 2013

Three huge problems. First is they leave a young girl all alone at night to watch over the whole hotel. There was no support for her at all. Kinda felt bad for her when the following issues came up.

First of all wifi stinks. Worst I've ever seen in a hotel. Kept dropping..then wouldn't connect...we finally gave up after so many tries.

Not sure why a hotel would put a basketball court in the the hotel courtyard right next to all the rooms. What do you think happened? Well someone was out there bouncing the ball all night making it impossible to relax or sleep. Come to find out they weren't even guess to the hotel. Contacted the front desk but nothing was done.

We asked to be moved to the opposite side of the hotel as far away from the basketball court as we could possibly get. We had to go downstairs to get the new room keys because she couldn't leave the front desk because there was no one else to help!! Unacceptable!

This was the second time we had an issue with Holiday Inn Express on our vacation this year. We will not use in the future. I would not recommend using this hotel.

Room Tip: Use the Best Western next door
See more room tips
  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reccaP, Manager at Holiday Inn Express Hotel & Suites Tucumcari, responded to this review, July 30, 2013
Thank you for your comments, we strive to make each stay an enjoyable one.
We are working to meet your concerns and hope to see you in the
future.


Thank You,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed July 15, 2013

The hotel was ok, nothing special, the breakfast bar area was dirty, I never saw anyone who cleaning up after the guests. The staff at the front desk did not care. For a Holiday Inn, the hotel was ok, but the breakfast disappointed.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reccaP, Manager at Holiday Inn Express Hotel & Suites Tucumcari, responded to this review, July 17, 2013
Thank you for your comments, we always strive to make every guest stay a pleasant one.
We have addressed your concerns with out staff and have spent time
retraining them to meet the needs of our guest. Hope to see you in the future.

Thank You,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Tucumcari

Address: 2624 South Adams, Tucumcari, NM 88401
Phone Number:
Location: United States > New Mexico > Tucumcari
Amenities:
Free Breakfast Restaurant Wheelchair access
Hotel Style:
#7 Family Hotel in Tucumcari
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Tucumcari 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
New Hotel in Tucumcari- NM Boasts Premium Amenities Enjoy comfort at the new Holiday Inn Express Hotel & Suites Tucumcari near historic Route 66. Families will love lodging in Tucumcari- NM- located just off I-40- between Amarillo- TX and Albuquerque- NM. We offer close proximity to Mesalands Community College- the NMSU Ag-Science Center and many local attractions- including the Mesalands Dinosaur Museum- the Tucumcari Historical Museum and Ute Lake State Park. Other nearby activities include the Tucumcari Municipal Golf Course and the beautiful and historic downtown area. Business travelers are often impressed by our comfortable accommodations near historic Route 66 in New Mexico. Situated in downtown Tucumcari- our hotel is convenient to the Tucumcari Convention Center and the Tucumcari Municipal Airport. Nearby companies include Wells Fargo Banking- Comcast and Interstate Trucking- so you don't have to worry about being late to a meeting. In addition- our Tucumari hotel provides a Business Center with a fax machine- copier- printer- computer and free high-speed Internet access for your convenience. While lodging in Tucumcari- NM- you can enjoy premium amenities- which include an indoor pool- a dry sauna- a fun game room with a pool table and big screen TV and a lovely garden retreat where you can relax. Book your reservation now to enjoy our great Tucumcari hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Tucumcari
Holiday Inn Express Tucumcari
Holiday Inn Tucumcari
Tucumcari Holiday Inn

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