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“Clean older hotel, beds too soft” 3 of 5 stars
Review of Holiday Inn Express Hotel & Suites Tucumcari

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Holiday Inn Express Hotel & Suites Tucumcari
2.5 of 5 Hotel   |   2624 South Adams, Tucumcari, NM 88401   |  
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Ranked #4 of 22 hotels in Tucumcari
texas
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“Clean older hotel, beds too soft”
3 of 5 stars Reviewed June 19, 2013 via mobile

This is an older clean hotel, but the beds were so soft (not great if you prefer a firmer bed for your back), the elevator was so slow, the air conditioner unit in our room didn't have a continuous option for fan to run to mask the noise. We only stayed one night, double queen bed for $120 w/ tax.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reccaP, Manager at Holiday Inn Express Hotel & Suites Tucumcari, responded to this review, June 28, 2013
Thank you for your comments, we strive to make each and every stay a memorable one. However we fell short; please accept our sincerest apology. We hope you will give us an opportunity to have you stay with us in the future.

Thank you,
Management
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160 people have reviewed this hotel

Traveler rating
    68
    57
    25
    3
    7
See reviews for
56
57
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 18, 2013 via mobile

We stayed one night on our way through from Arizona to Texas. Even though this is probably one of the more expensive hotels in the area it was worth it for us. The hotel was elegant. The rooms were clean and comfortable! The pool, sauna and hot tub were nice after a long drive. My husband liked that they had a fitness room and game room with a pool table! Breakfast was above the usual hotel breakfast. Pancakes, cinnamon rolls, biscuits and gravy! Unlike many of the other hotels/motels in the area this did not have the rt. 66 charm but that was ok with us. I recommend for anyone not looking for nostalgia and wanting more of the creature comforts.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reccaP, Manager at Holiday Inn Express Hotel & Suites Tucumcari, responded to this review, June 28, 2013
Thank you for your positive comments on your stay at Holiday Inn Express & Suites, Tucumcari.
We are glad your stay was a comfortable one. We look forward to seeing you again in the future.

Thank You,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 17, 2013

This hotel has been consistent. We love HIE because they use a down comforter and change out the sheets on either side of that comforter with each customer. You know those other hotels don't wash the comforters. Stayed on 1st floor and it was very nice not having to wait for elevator. Breakfast was typical-eggs, sausage, biscuit/gravy, yogurt, fruit, juice, coffee. We like how you can leave the a/c fan running all night to drown out any noise. Wish their prices were cheaper. LaQuinta next door is nice too for less money, but we prefer HIE since we have pet allergies and LaQ allows pets.

Stayed June 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reccaP, Manager at Holiday Inn Express Hotel & Suites Tucumcari, responded to this review, June 28, 2013
Thank you for return visit with Holiday Inn Express & Suites in Tucumcari. We are pleased your stay with us has been a memorable one. Hope to see you again on another return trip.

Thank You,
Management
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Phoenix, Arizona
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 12, 2013

Quick stay on my drive to Texas. Arrived late and went to a weird Pizza Hut down the street for dinner. The hotel was nice but area is weird not nice or bad. Staff was friendly and always there to help the room had a strange stain on the floor other than that it was a great pleace

Room Tip: Not bad rooms it looked the best place in that city
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
56 reviews 56 reviews
33 hotel reviews
Reviews in 35 cities Reviews in 35 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 3, 2013 via mobile

Tim did a good job getting us checked in quickly. Had to change our room though because the wind was whistling through the window, sounded like a haunted room. Room was clean and comfortable but the AC wouldn't keep the room cool. HIE advertises a great breakfast but that was not so. The milk was out, eggs eventually were replenished. How hard is it to go across the parking lot and get milk from the convenience store. Juice was warm, buscuits were out. Hostess said truck hadn't come and they were out. Manager wasn't in to talk with. If we'd paid a budget price for the night, we could have blown it off but being a priority club gold member we expected more. We could have stayed next door. As expensive as it was to stay there, you would think they would provide good service without excuses, or at least a partial refund. We'll stay next door next time.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucumcari, responded to this review, June 27, 2013
Dear TAO58,

Thank you for staying with us and for your review of our hotel. It is great to know that you had a pleasant experience at check in. I apologize though for the inconvenience you may have experienced during breakfast and if the room did not meet your expectations. These points will be addressed and I hope you give us another opportunity to host you again in the future.

Again, thanks for the candid review and my apologies for the inconvenience.

Regards,

Pam G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2013

We were planning on spending the night in Santa Rosa but he reviews of the holiday inn there really turned me off. So, we kept on driving and by tucumcari could go no further. Didn't have any Internet connection so we couldn't check reviews... Crossed our fingers and checked in. Don't think I could have expected any better. Rooms are modern and clean and staff was very friendly. Breakfast was typical. Also the rate was reasonable .. $113.00 for a Weekend night.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy, Ohio
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 27, 2013

The hotel room was fine - not the reason for the 3 rating!!! Room was clean and nice!!

My daughter called to make this reservation because she is a long time Priority Club Member. When she asked for the best rate he said $129.00 and she questioned him about that really being the best rate and he asked if we had AAA or AARP. Well, I am 69 years old but I don't like AARP and don't belong to it. She mentioned Priority and asked if there were any special for members and he said "Priority doesn't get you anything except points!!!" She asked if they had a lot of rooms available and he said "No, that they were going to be pretty full." Okay, so again she asked for his best rate and he finally said $113.99. She took the rate because I was ready to rest after a long day of driving. Then on to arriving at the hotel, this is what really upset me. While I was signing in with the same young man she talked to (not very pleasant) a man and his young son came in and asked if they had any rooms. The young lady that was waiting on him said, "Oh, we have lots of rooms tonight." Bad enough, right? Gets worse. The man was maybe 30-35 years old. He asked for the best rate and she said $129.00 and he said "I want the AARP rate." and without batting an eye he got the $113.99 rate. AARP for a 30 year old and my daughter who is a priority member had to beg for that rate!!!!! Really? Do those managers not understand that we patrons pay attention to what goes on at the front desk? I was appalled. I had been on the road since May the 8th and other than staying in California for a week, I stayed at HI Express 6 nights and Candlewood 1 night. Good thing this didn't happen on my first night or I might have switched to Hampton Inn!!!

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucumcari, responded to this review, July 9, 2013
Dear sallieb321,

Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the difficulties you experienced with your reservation. I have taken note of your comments regarding the service you received from one of our front desk staff and have shared these with our Front office team for review. We value your feedback as they enable us to further improve the quality and services we offer and to surpass the very high standards our guests expect.

Once again, thank you for staying with us and providing us a candid feedback.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Hotel & Suites Tucumcari

Address: 2624 South Adams, Tucumcari, NM 88401
Phone Number:
Location: United States > New Mexico > Tucumcari
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Tucumcari
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Tucumcari 2.5*
Official Description (provided by the hotel):
New Hotel in Tucumcari- NM Boasts Premium Amenities Enjoy comfort at the new Holiday Inn Express Hotel & Suites Tucumcari near historic Route 66. Families will love lodging in Tucumcari- NM- located just off I-40- between Amarillo- TX and Albuquerque- NM. We offer close proximity to Mesalands Community College- the NMSU Ag-Science Center and many local attractions- including the Mesalands Dinosaur Museum- the Tucumcari Historical Museum and Ute Lake State Park. Other nearby activities include the Tucumcari Municipal Golf Course and the beautiful and historic downtown area. Business travelers are often impressed by our comfortable accommodations near historic Route 66 in New Mexico. Situated in downtown Tucumcari- our hotel is convenient to the Tucumcari Convention Center and the Tucumcari Municipal Airport. Nearby companies include Wells Fargo Banking- Comcast and Interstate Trucking- so you don't have to worry about being late to a meeting. In addition- our Tucumari hotel provides a Business Center with a fax machine- copier- printer- computer and free high-speed Internet access for your convenience. While lodging in Tucumcari- NM- you can enjoy premium amenities- which include an indoor pool- a dry sauna- a fun game room with a pool table and big screen TV and a lovely garden retreat where you can relax. Book your reservation now to enjoy our great Tucumcari hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Tucumcari
Holiday Inn Express Tucumcari
Holiday Inn Tucumcari
Tucumcari Holiday Inn

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