We stopped in Taos on our way back home, and made a point to go to Twirl because of the wonderful playground we heard so much about. The playground is really nice and it's free. That's great, especially when you're on a long trip and the little ones need to burn off some energy.
They do have a good selection of toys, but their prices are a little out there. You could easily get anything they have for a fraction of the cost anywhere else you can buy it. But, I guess that's what you get from any store right on the plaza.
When we were there, the manager was on the phone with a potential customer, and I couldn't believe how snippy she was with this caller who had questions about a class. Then, when she spoke with me, she seemed irritated that I had bothered her with my purchase. I just did not feel welcomed the whole time we were there. We cut our visit (and purchases) much shorter than I expected.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 20, 2013
We are so sorry that your visit to Twirl was disappointing and that our customer service was anything less than exemplary. We pride ourselves on making all our customers feel especially welcome and are saddened to hear that this was not the case on your visit. We also work very hard to ensure our prices are comparable with any other specialty toy store. We will certainly take note of your comments and hope that you will give us another chance should you make it back to Taos. As you can see from the other reviewers, we do usually get it right! Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.