My friends and I stayed at the El Monte Sagrado for the New Year's holiday and had a great time. The resort is beautiful, and staff is very friendly. We stayed in the Caballo casita, which is a charming little room with lots of personality (including an antler chandelier!). The spa is relaxing, and the restaurant serves tasty food.
There is, however, some room for improvement. For a 5-star resort, I think it is woefully understaffed. Requests can take a while to fulfill because the staff is trying to accommodate about a million requests at one time. Furthermore, the resort tends to be a bit stingy about toiletries. Normally, I expect new toiletries (shampoo, lotion, etc.) to be provided when the room is cleaned the next day, but they were not. I'm sure the hotel would have provided more if we had asked, but again, for a 5-star resort, we shouldn't have to. We were squeezing that lotion bottle for the last little bit by the end of our stay. I also find it annoying that they charge parking each day. Given that the only way to reach the resort is by car (there are really no taxis or public transportation to speak of in Taos), they should just bake that into the cost of the room, so the full cost of the stay is more transparent.
Also, and this may just be a matter of breakdown in communication, we had three adults in our party and had booked a room with two queen beds through a third-party website (i.e., not the hotel's own website), but when we arrived, they placed us in a room with only one queen bed. To their credit, the resort did not charge us for the extra rollaway bed that we absolutely needed and comped us free breakfast for two days.
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- Also Known As:
- El Monte Sagrado Hotel Taos
- El Monte Sagrado Taos