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“Not what I expected” 4 of 5 stars
Review of El Monte Sagrado, Autograph Collection

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El Monte Sagrado, Autograph Collection
4.0 of 5 Hotel   |   317 Kit Carson Road, Taos, NM 87571   |  
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Ranked #4 of 18 Hotels in Taos
Saint Louis, Missouri
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Not what I expected”
4 of 5 stars Reviewed July 12, 2014

I couldn't decide whether to rate this hotel average or very good. The grounds are unique, serene and beautiful. We enjoyed the setting of the hotel. We booked a Mountain View room that was nicely appointed and clean. It looks just as the photos depict. The 'bathroom' can be completely open to the room (except for the toilet) or shut off by curtains. In a strange place at night we like to have some kind of lighting to guide us to the bathroom, but like to sleep in a dark room. The best we could do was to pull all the curtains and leave the makeup light burning. It was still very bright. The second night we kept our phones handy to use as flashlights. The room had a gas fireplace, as well as a balcony. Very nice. However I got the impression that once one built the beautiful hotel, he or she lost interest in the project! One of the most pleasant and appreciated parts of our stay was our interactions with a very professional valet named Marcos.. He simply could not do enough to make our stay enjoyable. The biggest downside to the stay was the restaurant. The food was simply not good. In fact it was awful! There's no happy hour in the bar -- really no reason to try to eat or drink there. The hotel is .4 of a mile from the historic pueblo. A pleasant, doable walk. We had breakfast at Michael's one morning. It was such a treat-- perhaps the best meal of our 8 day trip. It's a very humble place, buzzing with locals. Try it! To get there make a right at the major stoplight between the hotel and the pueblo. Walk about 4 or maybe 5 blocks. It's on your left. We had drinks at the Taos Inn. Great bar. And they do have a happy hour. One more tip: Be sure to drive the 20 mins or so to see the Gorge Bridge. Well worth it!

Room Tip: The Mountain View Rooms are lovely. Bring your own night light!!
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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614 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Any
English first
Las Cruces, New Mexico
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 11, 2014

We stayed just one night at El Monte Sagrado in July 2014, and had an excellent experience!

The grounds are beautiful, a really serene setting. My husband and I stayed in one of the casitas, Tibet, and slept with a window open to listen to the waterfall just outside. The décor was exotic and charming, luxurious without feeling formulaic. We had dinner and breakfast at the hotel's restaurant, which was fantastic! Really delicious food and great service.

All the staff were helpful and friendly and welcoming. We weren't sure we'd be able to make the check-out time of 11am, and they were able to work with us on that. We will definitely return!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City, Florida
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 11, 2014

I'm a Platinum Premier Marriot member. My wife and I arrive late in the evening and were hungry and tired. First, I was using Marriot rewards points to book the room. The gentleman at the front desk seemed disturbed I was using rewards points. He informed us that we were upgraded to a suite because he didn't have a room that we wanted. This was about 9pm and we wanted something to eat. We stood at the hostess desk for about 15 minutes before anyone came. The hostess seated us. There was only two tables occupied and they were finished eating. The restaurant was due to close at 10 pm. The waiter ignored us until we got up and went to the bar. The bartender was very nice and allowed us to order from the restaurant menu. I complained to the hostess and she apologized but made an excuse that they were swamped earlier. She made the bartender comp our drinks. He was not happy! After eating we went to our suite and found it 90 degrees inside. We turned the air conditioner on but it never cooled off. We didn't bother to complain. For a resort, the only bright part was the valets. They were very friendly and willing to help. I have never been so disappointed in a Marriot affiliated hotel. It is not up to the standards. I will never book this hotel again.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly R, Executive Assistant at El Monte Sagrado, Autograph Collection, responded to this review, July 11, 2014
Please accept our sincerest apologies for the issues you dealt with that detracted from your stay. We will be briefing our team on this and use it as a training opportunity to bring all our team members up to the standards we expect of them. This is unacceptable and will be corrected immediately. Please contact us directly so we can determine the date of this occurance and your room number.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carrollton, tx
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed July 8, 2014 via mobile

This was one of the finest properties we have ever booked. I don't think I've seen a hotel that was more expensively put together. The room was very good looking with a fireplace, large bathroom, interesting furnishings and a small patio. The grounds were beautiful and well maintained, as well as, an important part of the setting. The staff was pleasant and tried to be helpful-- particularly the valets.

The restaurants (bar, casual and dining rooms) were nice places that each did well. There are lots of decent, or better, eating places in Taos, so we weren't in a hurry to book a high price dinner at the El Monte. Instead, we started with cocktails and heavy snacks. That was well done, so we had breakfast the next day, which was excellent. We decided to have dinner and were impressed. The chef (chefs) was excellent as was the bartender.

We will definitely stay at the El Monte next time we're in the area.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westminster, Colorado
Senior Reviewer
6 reviews 6 reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 5, 2014

We arrived two hours ahead of the "check-in" time on Thursday, July 3. My husband is a Premier Marriott member. Kessler Properties just uses Marriott to get bookings. Marriott should do themselves a favor and send someone out to look at this property. As a previous reviewer noted in their review, room was dirty - linens we discovered later had not been changed - and it was late when we arrived back after dinner when we found it, garden area looked like it hadn't seen a broom in months. Lots of dead insects on the floor and we had an ant in the bed. The back enclosed garden area would have been nice to sit in except that there were two large piles of dog poop. We requested Chris at the front to address the linens and the dog poop as we left July 4th morning. When we got back the linens were changed but the dog poop still there. Still dead insects on floor. The entire suite requires a deep cleaning. Sad condition of the Kama Sutra foiled any romantic plans we may have thought about. It was plain icky. So-so restaurant on premises. We won't be staying at any other Marriott / Kessler property anywhere. This is a black eye for Marriott standards.

Room Tip: Try perhaps a suite or another place.
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Green Features: Wasn't aware they had any environmental practices. None posted.
  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly R, Executive Assistant at El Monte Sagrado, Autograph Collection, responded to this review, July 7, 2014
Obviously the issues you encountered are not acceptable and do not meet our standards. We are working to improve training and inspection procedures to ensure this does not happen again. I offer our sincerest apologies for what should have been a positive experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Cruces, New Mexico
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 5, 2014

We stayed in the Global Suite and it magnificent! The living room was nice and cozy and the two bedrooms were perfect for our family. It was nice to have a feeling of another country. There was a minor problem of the hot tub not heating and the doors not locking, but the hotel staff is quick to fix the problem as soon as you report it. The staff is friendly, and service is amazing. This hotel is one of the bets hotels me and my family have been in.

Stayed July 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Mexico
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 4, 2014

We were able to check in early and were greeted by a very cordial and professional valet, Matthew. The check in was uneventful however upon entering the Tibet Suite, there was dirt and stuff on the floor, a bag of trash, the air conditioner was at 80, and the bedding had not been changed. The refrigerator was unplugged. After calling guest services, housekeeping and maintenence personnel appeared almost immediately. Nearly an hour later, the room has cooled a degree to 79. The suite offers a private garden area that is of nice size but has few living plants. Lots of debris. It appears that there was once a water feature but it hasn't been that in a while. The space looks like the yard of a house that has been vacant for some time. Sad. Fortunately the ambient air temperature was pleasantly, thanks to the arrival of the monsoon season. We'll see how the rest of the visit goes. 90 minutes into the stay and no follow - up from management.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly R, Executive Assistant at El Monte Sagrado, Autograph Collection, responded to this review, July 7, 2014
Thank you for your feedback. We are terribly sorry for the condition you found your room in at check in. This is being addressed with our team. The "water feature" you mentioned is actually an "acequia" (irrigation canal) which dates back hundreds of years. These were built by the Spanish to irrigate farm land. Regulations require they remain in tact when the land they cross is developed in case those down stream with water rights request water. This one is rarely used but it is there by law and not as an attraction for our guests. We do not control the water flowing through it. We hope you allow us an opportunity to serve you again properly on your next visit to Taos.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Monte Sagrado, Autograph Collection

Address: 317 Kit Carson Road, Taos, NM 87571
Location: United States > New Mexico > Taos County > Taos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 18 Hotels in Taos
Price Range (Based on Average Rates): $$
Hotel Class:4 star — El Monte Sagrado, Autograph Collection 4*
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Also Known As:
El Monte Sagrado Hotel Taos
El Monte Sagrado Taos

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