We stayed 5 nights in a Native American Suite last week with our 2 daughters for Spring Break ski trip. The hotel is fine, and the grounds/pool area are nice, but overall the service was not up to par for this level of hotel. We spent the last 3 nights of our trip at the Hyatt Tamaya Resort and even our daughters commented on the extreme upgrade in service between the 2 properties. The "suite" was the most cramped suite I have ever encountered. Once the sofa was converted into a bed, there was no space to move in the living room. We couldn't even open the mini-fridge without folding up the bed. There also were no drawers or space to store clothes outside of the one bedroom. My wife actually utilized the safe as a "drawer" for the girls' clothes! The 2 end tables in the living room had faux-drawers, which didn't help the situation.
As mentioned in another review, the housekeeping was pathetic-maybe the worst I have ever encountered. Our shower head was just pouring water straight down the wall of the shower, as it needed to be tightened (maintenance took care of this after I complained). In the five nights we were there, we never received 4 sets of towels despite numerous requests, and never received new soap, shampoo, etc. after our initial arrival. Many days, our dirty glasses were not cleaned at all, and a dirty champagne flute from the bar remained on our desk for 4 days.
Our trip started off on the wrong foot when no one at "Guest Services" would answer the phone at 10pm for our wake up call request. I had to leave a message, hoping someone at a 4 star hotel would pick up the message over night. No such luck. The next night, after reaching no one via phone, my daughter and I walked down to reception to request a wake up call at 7:15. At 7:35am the next morning, we received our wake up call, which consisted of an apology, saying sorry I am "10 minutes" (not 20!!) late because I was helping a guest. I quickly dressed and walked down to reception, where I found 3 unoccupied workers chatting about their evenings the night before. Had all 3 of them been helping guests at 7:15???
While my wife was checking out on our final morning, the phone at reception never stopped ringing, but neither of the other 2 free employees ever answered the phone. They must not believe in land line phones at El Monte Sagrado - maybe you need to text them...
While the valet staff was always very helpful and friendly, the parking lot at the resort is a disaster. There are not enough spaces for cars, and the drop off area is very tight so every day we encountered delays trying to get in/out of the parking area. We did not valet, as we did not want to pay $20/day for valet service and there was always (even early in the morning) a line to pick up your car. El Monte Sagrado did attempt to charge us the $20/day anyway until we had the charge removed from our bill. The hotel should consider buying up some of the adjacent properties for sale to expand their parking.
My final pet peeve was the room key de-magnetizing every day, whether placed in a wallet or near a cell phone. Seriously? Is this 1997? I travel constantly for work and haven't encountered such a technologically outdated key card system in at least 5 years.
My suggestion for families heading to Taos for a ski trip: rent a condo up at the mountain. I would never pay these prices for such poor service.
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- Also Known As:
- El Monte Sagrado Hotel Taos
- El Monte Sagrado Taos