We take our yearly trip to Chimayo NM and due to a full booking at our regular hotel, decided to stay here...it had been about 6 years since we had stayed here and it was apparent from our check-in experience, the service and professionalism had deteriorated. Initially, we find our price quote from our phone reservation was not going to be honored and to make matters worse, the total check-in time took 1.5 hours....not an exaggeration!! Staff was incompetent and slow and had to also tend to customers in the gift shop. Our room was missing the complimentary shampoo/conditioner and hand soap - however, not a deal breaker. The air conditioner was only working about half the time so our room was uncomfortable while we tried to sleep. We were in a non-smoking room but the smell from the casino was overwhelming.The tv in our room was outdated with 7 channels to select from, while other members of our party had a newer flat screen tv. We also tried the breakfast buffet offered in the hotel cafe and had to wait 20 mins just to be seated. In addition, there was no offering of ham, bacon or non-turkey sausage in the buffet - No bacon?? In the evening, we ordered two ice cream cones from the snack bar and It took 15 minutes to receive the order of only ice cream cones. The pool was disgusting - there were cups, napkins, band aids and leaf debris in the water, which had not been cleaned during our 3 day stay. The only positive experience came from the Starbucks coffee bar, staff was friendly and the breakfast burritos were excellent! They also had a good selection of pastries. Will not stay here again!!
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- Also Known As:
- Ohkay Hotel Ohkay Owingeh (San Juan Pueblo)