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“everything was ok except that many of the outlets in the...” 4 of 5 stars
Review of Super 8 Ruidoso

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Super 8 Ruidoso
2.0 of 5 Motel   |   100 Cliff Drive on Highway 70 West, Ruidoso, NM 88345   |  
Hotel amenities
Ranked #10 of 23 Hotels in Ruidoso
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71 reviews from our community

Traveler rating
    32
    7
    8
    14
    10
See reviews for
26
17
3
14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Santa Fe, New Mexico
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The first thing we discovered was the wall light at bedside, switch was broken and manager said he would fix it, did not. 2nd thing the bathroom fan growled (fan motor bearing bad, fire hazard). 3rd the bath tub nozzle didn't shut off when shower was on, drain was really slow, ankle deep water in tub. We ask for a different room but they said they were full. Manager did offer to refund 100% or upgrade (which didn't make sense they didn't have anymore rooms available so they said) so I said no. Mostly these things are hazardous and should be fixed immediately for the safely of all involved persons. We used to stay here all the time but since it changed hands a few years back it seems to have gone down hill. We appreciate this opportunity to point out these problems.

  • Stayed October 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Super 8

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pooja K, Owner at Super 8 Ruidoso, responded to this review, 1 week ago
Thank you for your time to review our property. I am so glad that found the accommodations and service to be satisfactory. We are working towards the direction to improvise these things. We are the new owners and we are fixing most the things slowly by slowly. These feedback from our valuable guest helps us a lot. We really appreciate it. We normally has a log book at the front desk but I do not see any log with regards to these issue. If you can provide the room number you were in will help us a lot. Hopefully everything will be taken care of when you come back next time. Please give us a chance to serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We are frequent traveller in Ruidoso and most of the time we stay in cabin. One the busy weekend, as we could not find one cabin we tried super 8 for the first time. And what we were so amazed by the customer service and the cleanliness of the room, we will come back and stay with them. As we travell a lot, I have experienced most of the economical brands of the hotel and this is the best super 8 ever. We do not like to pay extra for the facilities we are not going to use. We will certainly come back and stay with super 8. Exellent staff and service.

Room Tip: Newly remodeled room
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  • Stayed October 2014, traveled with family
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pooja K, Owner at Super 8 Ruidoso, responded to this review, 1 week ago
Thank you so much for your rating of our hotel and for taking the time to share your experience! It is so rewarding to hear that we were able to provide a clean and convenient experience. We look forward to serving you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Contributor
15 reviews 15 reviews
Reviews in 2 cities Reviews in 2 cities
91 helpful votes 91 helpful votes
1 of 5 stars Reviewed 5 weeks ago

This place is a two storey hotel, yet is has no elevators! To access the hotel, there are 2 entrances, one at each end of building, but in order to access the rooms on the first floor, you must go down stairs at either entrance! So, all rooms are accessed only via stairs, except for one (!) room which was built on at one end of the building for accessibility purposes, I guess. Good luck trying to book that room. Also, the place is tired, worn, and shabby and stinks from years of too many cleansers. We didn't sleep a wink and couldn't wait to check out!

  • Stayed September 2014, traveled with family
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pooja K, Owner at Super 8 Ruidoso, responded to this review, 4 weeks ago
I sincerely apologize for your experience at our hotel regarding the cleaning. We appreciate that you’ve taken the time to list out the points. We have been receiving cleaning review recently and have taken the corrective action already. The house keeping staff was not trained properly and the checking was not done after cleaning due to busy days. This is not an excuse. We thank you for bringing these matters to our attention and we hope you'll return in future and you can experience the difference. Thank you once again for your valuable time to review Super 8.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Ruidoso

Address: 100 Cliff Drive on Highway 70 West, Ruidoso, NM 88345
Location: United States > New Mexico > Ruidoso
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #10 of 23 Hotels in Ruidoso
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Ruidoso 2*
Number of rooms: 63
Reservation Options:
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Also Known As:
Super Eight Ruidoso
Ruidoso Super Eight
Ruidoso Super 8

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