This was the second time my husband and I stayed in one of the cabins at Shadow Mountain and again we had an excellent time. The cabin was very clean and had everything you could want including a jacuzzi tub, very comfortable bed, nice little kitchenette, DVD player with rotating TV, great fireplace, and visiting hummingbirds! The excellent customer service comment was prompted by having two problems solved very quickly. Our toaster quit working while we were there for 3 nights and the furnace was either on full blast or off entirely. We reported the problems to the management. They apologized and brought us a new toaster and fixed the problem with the furnace sometime while we were out catching our limit in trout (about 3 hours.) Small things happen whether you are at home or away with no warning, the key to their good customer service was that once aware of the problem, they took care of both problems quickly. We will be back again!
- Official Description (provided by the hotel):
- Shadow Mountain Lodge and Cabins are located in the Historic "Upper Canyon" of Ruidoso - only a short stroll to Mid-Town's Shops, Galleries, Dining and Night Life. We are within 5 - 10 minutes of all 3 Casinos, Horse Racing and Ski Apache turnoff. We are New Owners as of April, 2012. Our Lodge rooms have all been updated with a Mountain Decor to include Bear Mountain Quilts & Inspiring Artwork. Relax on our Large Covered Veranda & enjoy our Beautiful Gardens, Hot Tub and BBQ area. Our Lodge Rooms have a King Bed, Fireplace, TV/DVD, Full Bath and Full Kitchenette. Our Romantic Cabins have open vaulted ceilings, Knotty Pine Interiors, Doubled Sided Gas Fireplace, 180 degree swivel TV/DVD, 2 Person Whirlpools and Private Decks. Shadow Mountain has been a long time favorite for those who visit Ruidoso and has consistently been voted "Best Place To Stay" ... more less
- Reservation Options:
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- Also Known As:
- Shadow Mountain Hotel Ruidoso