I've stayed at this hotel previously and was appalled at how the accommodations and guest services have gone downhill, while the price has gone up by at least 50%. The rooms are large and nicely appointed, but the property isn't being maintained appropriately. They were understaffed and the staff that was there didn't seem to have the same guest service orientation I've typically experienced at Best Western properties.
We were given a room that was dirty, smelled musty and that had plumbing problems. The bathroom sink wouldn't drain, and when the toilet was flushed the first time it almost overflowed. The person on-duty - hotel was almost completely deserted - told us that no one was around to work on the plumbing, but she could bring up a plunger?!? We asked to be moved to another room and were moved. The room price was outrageous considering the value of the stay. Wouldn't recommend this property unless changes are made.
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- Also Known As:
- Best Western Ruidoso Hotel Ruidoso
- Ruidoso Best Western