Ok, so I took the wife and 2 older children on a road trip for a few days. Wanted to visit Ruidoso NM just because I love having gone there in the past. I usually try staying in Holiday Inn Express because I have overall good luck. I contacted the HIE in Ruidoso and they wanted $189 per night because "it's their peak season and they have horse races this weekend". There is no HIE worth $189 per night period. So ended up at Best Western Plus and decided to stay there against my better judgment because they had the same idea, "peak season and horse race weekend". My rate was $159 for two queens. I am a member of AAA so that brought the price down to $143.99 plus tax. Got in and got situated. Room was nice and clean with comfortable beds. AC rattled a little bit but not bad. Slept well with no problems of noise or anything and the property was full as I took the last room. Got up and we were missing 3 of the 4 wash cloths and the iron leak $143.99 since I was AAA member. She told me since it was peak season no discounts were able to be applied. I asked her if the AAA rate was $143.99 based off of the $159 rate. She said yes. I said how would I know that if the clerk checking me in hadn't told me that. Anyway, she never asked how our stay was nor addressed any of the issues and finally decided that I would receive the $143.99 rate but she made certain I knew she had to override the system to give me that rate. LIKE I CARE!!!! Had she been more worried about how my stay was and if everything was okay in the room I would probably mark this stay as better than AVERAGE but since she really didn't seem to care and was only worried about the money I felt it deserved AVERAGE. To be honest I really feel like it deserves POOR because of them jacking the rate up so high as there is NO Best Western Plus worth $143.99 per night much less $159 per night. The only reasons I left it at AVERAGE is because all of the hotels/cabins jack the rates up so I won't punish them here for that.

I cannot say enough about this property without saying we almost had a bad travel experience if it hadn't been for this place. We stayed at another property for two nights, not good. Moved the next morning, they held our stuff. Breakfast was wonderful, rooms were large and very nice. Always clean rooms and property. Very nice indoor pool and workout facility. Would stay there again.

I stayed here with my kids during a recent visit. I booked online and found an internet special rate that was $60-70 a night cheaper than comparable hotels in the area. This is a nice facility--good location right on the side of a mountain with decent views. We had two queen beds with a sitting area and ceiling fan in our room. Room was clean and comfortable. Free high speed was available with good coverage. There is a covered pavilion adjacent to the hotel with a grill, and a nearby short hiking trail. The heated pool and hot tub area were fairly clean (I'm picky about pool cleanliness, but this one wasn't bad). The front desk folks were friendly and helpful.

The only potential drawback for some folks may be that this hotel is not located within walking distance of the downtown area, but it is a short drive. Also, the water pressure in the shower was poor.

Overall I'd stay here again and recommend it to anyone.

This hotel was just great: clean, comfortable beds, pillows, and great customer service. The breakfast was delicious. I highly recommend this hotel.