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“Awesome Hotel and Staff” 5 of 5 stars
Review of Holiday Inn Express Roswell

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Holiday Inn Express Roswell
2.5 of 5 Motel   |   2300 N. Main, Roswell, NM 88201   |  
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Ranked #14 of 25 Hotels in Roswell
Watsonville, California
2 reviews
“Awesome Hotel and Staff”
5 of 5 stars Reviewed August 1, 2014

I stayed at the Holiday Inn Express during my short vacation while visiting Roswell, NM and just loved the service and room. I was happily greeted by the front desk staff and was offered to have breakfast at the breakfast bar. I definitely recommend this hotel. I will be coming back on my next trip to Roswell. I also loved the fact that Applebee's and IHOP are within walking distance to the hotel.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holidayinnexpre... R, General Manager at Holiday Inn Express Roswell, responded to this review, August 6, 2014
Thank you so much for choosing the Holiday Inn Express & Suites Roswell for your stay. We appreciate the wonderful review and the time you took to write it. Weam pleased that we exceeded your expectations and look forward to your return visit.
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87 reviews from our community

Traveler rating
    32
    26
    14
    4
    11
See reviews for
26
24
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15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • German first
  • Any
English first
Jacksboro, Texas
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 29, 2014

We rolled into town during a thunderstorm and just wanted to get off the road for the night. My wife called ahead and asked the rate for a suite that would accomodate 6 people. She was told $134.99 + tax. She then asked about military rates and was quoted $83. That is a $52 discount! When we arrived, we were pleasantly surprised by a nice huge clean room with brand new furnishings and plenty of room for our large family. I will stay nowhere else in Roswell.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holidayinnexpre... R, General Manager at Holiday Inn Express Roswell, responded to this review, July 31, 2014
Thank you for choosing the Holiday Inn Express & Suites Roswell for your stay. We appreciate your business and we appreciate the time you took to let us know how we are doing. Thank you for your service and Happy travels.
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Hayling Island, United Kingdom
Top Contributor
54 reviews 54 reviews
17 hotel reviews
Reviews in 37 cities Reviews in 37 cities
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed July 11, 2014

Stayed here in June as part of a self-drive tour arranged through a UK firm, Trailfinders. They pre-book and pre-pay everything and give you a Voucher to give to the hotel- worked fine throughout Arizona and New Mexico except for here. Apparently the Manager didn't recognise the voucher, so she took the fee off my credit card, meaning I'd paid twice! I only found this out when I got home and checked my credit card statement.
Three expensive trans-Atlantic phone calls to this hotel failed to solve the problem. I spoke to Trailfinders who dealt with the matter on my behalf, forcing a refund out of Holiday Inn Express, Roswell.
The initial problem was bad enough, but the downright poor customer-relations in dealing with me were totally unacceptible.

  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holidayinnexpre... R, General Manager at Holiday Inn Express Roswell, responded to this review, August 6, 2014
I am very sorry you feel this way but this hotel is not affiliated with the service you used. Your reservation was not guaranteed and we had no way of getting paid. You were informed at check in that you needed to provide payment and that is why we charged your credit card. Only after you called the service you used to book did they contact us. They simply provided another form of payment so we happily refunded your credit card.
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Unadilla, New York
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 28, 2014 via mobile

Stayed at this hotel the week of June 16th. Helpful staff- they even have a small assortment of UFO related gifts available. Fine breakfast. Applebee's is located about 50 yards from the hotel with multiple places to eat very close by. Save some money and stay in Roswell vs the higher prices 80 miles away in Carlsbad if that's your destination. The drive is easy with a 70mph speed limit it's just over an hour away.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holidayinnexpre... R, General Manager at Holiday Inn Express Roswell, responded to this review, July 1, 2014
Thank you so much for staying at the Holiday Inn Express & Suites Roswell. We really appreciate you taking the time to review us. We are happy that we exceeded your expectations and we would like to welcome you back any time you are in our area.
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El Paso, Texas
1 review
5 of 5 stars Reviewed June 23, 2014

An excellent property, staffed by a very professional and personable staff which was very helpful answering any question and going the extra mile to to ensure a comfortable stay and a delightful atmosphere. The person in charge of food service at the full breakfast bar (Antonia) was especially helpful and went out of her way to assist each any every guest. We will definitely stay at this property again.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cypress, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 20, 2014

This was a very nice property, very clean and well maintained. The staff was very friendly and accommodating, and they even had cookies and lemonade out in the early evening. Definitely a must stay if you are ever in Roswell.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 1, 2014

Our room was nice. The breakfast was good. Sandie, the desk clerk was wonderful. She was friendly and informative. Made our short stop in Roswell worthwhile. She suggested Cattle Baron for dinner ,which was good. She made sure that we knew how much time we had at the museum. She was very sweet and genuine.

Stayed May 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holidayinnexpre... R, General Manager at Holiday Inn Express Roswell, responded to this review, June 9, 2014
Dear AngelaDawn65

Thank you for choosing the Holiday Inn Express & Suites Roswell for your stay. We are so happy that you had a great stay and we appreciate you taking the time to let us know how we are doing. Sandie remembers you fondly and thanks you as well. I hope if you are ever in our area again you come back for a visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Roswell

Address: 2300 N. Main, Roswell, NM 88201
Phone Number:
Location: United States > New Mexico > Roswell
Amenities:
Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 25 Hotels in Roswell
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Roswell 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Whether you re coming to Roswell for business or just to have fun get ready for an out of this world experience. The Holiday Inn Express Roswell is 100 % smoke free. Located on Highway 285 in the heart of Roswell you are minutes away from the world famous New Mexico Military Institute, the International UFO Museum and Research Center, ENMMC, Roswell Regional Medical Center, Leprino Foods, Select Milk Producers, Spring River Park Zoo, walking trails, tennis courts and golf courses. You ll have ample room to work relax and make the most of your day. Amenities such as free wireless Internet a free full hot breakfast luxurious bedding and plush towels means every night is great and every day starts out right. When you need to burn some energy the fully equipped fitness center, indoor pool, Jacuzzi and sauna will help you melt the stress away. We know that extended stay travelers have unique needs. Our fully equipped suites are your home away from home. Complete with a fully equipped kitchen, you ll have room to spread out space to work and space to relax. ... more   less 
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Also Known As:
Holiday Inn Express Roswell Hotel Roswell
Holiday Inn Roswell
Roswell Holiday Inn

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