Do NOT stay here. Sleep in your car instead! I've attached pictures of the THIRD room we were given because the first room was already occupied and the second was locked from the inside. If my reservation hadn't been "you'll be charged, no matter what", we WOULD have slept in our car. Per their website: "Step into the privacy and comfort of your own oversized guest room featuring amenities including pillowtop matresses, microwave, mini-fridge, coffeemaker, 46 inch flat panel cable TV, HBO, ESPN, desk with lamp, clock radio, curved shower rods, free local and long distance calls, voice mail, and wakeup service." The mattresses are AWFUL - a very thin pillow top right over the springs (you can feel every one); the fridge was a full-sized at least 30 years old (see the plug), no coffee maker, no desk, no clock...not sure there was a phone, either.
Within an hour of checking in, I was emailing Americas Best corporate office. They contacted me 2 days later asking for time for the property owner to deal with this. That was 3 days ago. We checked out 5 days ago and haven't heard anything else. I stated to the corporate office that I would give the owner until the end of business on April 30 to contact me. Since he hasn't done so and there's no way to contact the property directly, I'm posting my review for the world to see so they can make an informed decision about staying somewhere safe. Please, please, check out the pictures here before you book this hotel.
- Official Description (provided by the hotel):
- Welcome to Americas Best Value Inn Roswell, located off of Highway 285 and Highway 70 just 2.5 miles from downtown Roswell. Our hotel is convenient to several UFO themed attractions and only a short distance to local businesses and restaurants. Whether you are visiting for business or pleasure, come stay with us and experience all that Roswell has to offer. ... more less
- Reservation Options:
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- Also Known As:
- Frontier Motel Roswell
- Frontier Hotel Roswell