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“ROSWELL, NM FAMILY VISIT” 5 of 5 stars
Review of BEST WESTERN Sally Port Inn & Suites

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BEST WESTERN Sally Port Inn & Suites
3.0 of 5 Hotel   |   2000 North Main Street, Roswell, NM 88201   |  
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Ranked #9 of 25 Hotels in Roswell
Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“ROSWELL, NM FAMILY VISIT”
5 of 5 stars Reviewed September 30, 2013

Nice hotel, well maintained, with nice amenities--full breakfast, business center, and pool. Adjacent to NMMI, where we were visiting our son. Restaurants etc. nearby. Good coffee hard to get in Roswell, so go next door to the 24-hour Whataburger for a product that even satisfied those of us from Seattle.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review, October 3, 2013
"Thank You" We look forward to serving you again next time you find yourself in Roswell NM. Your business is very important to us. Travel Safe. Robert Lee/General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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268 reviews from our community

Traveler rating
    110
    91
    42
    19
    6
See reviews for
115
59
12
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 27, 2013

The woman that works the desk is wonderful. The hotel lacks any luster and does not look like the pictures. It's outdated and not very clean. Teach your housekeepers to scrub toilets and tubs. There was mold in both. Nasty

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review, October 3, 2013
"Thank You" so much for your comments regarding your stay with us at the Best Western Sally Port Inn & Suites. We value feedback from guest and appreciate your patronage. Robert Lee/General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Top Contributor
82 reviews 82 reviews
24 hotel reviews
Reviews in 43 cities Reviews in 43 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed September 23, 2013

Great motel in a great location, Everything was perfect except we found 4 small roaches during our three-night stay.
It Might just be the area and all motels experience this.
I told the desk clerk about it and she told me that they just sprayed and maybe it was chasing them out from somewhere else.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review, September 26, 2013
"Thank You" for your comments concerning your stay with us. We appreciate your patronage and hope to see you again soon. Robert Lee/General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Top Contributor
87 reviews 87 reviews
28 hotel reviews
Reviews in 38 cities Reviews in 38 cities
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed September 23, 2013

When we showed up, the first thing we noticed that there was no bar/restaurant as promised....it was still under construction. It was said on the website that they had one. If they didn't have a functioning bar, it should have been said on the website. This alone would have steered us to another hotel.

Second, the tub backed up and drained slowly. When I mentioned it, they didn't even offer the option to move to another room. They said that the maintenance would be there tomorrow, and that a lot of people have been having that issue, pointing to a maintenance issue overall. When maintenance showed up, they said that they couldn't fix it and we had to move to another room.

I have also noticed other small issues that have popped up, as they are transitioning to the new management. The hotel has the look definitely of being an acquisition of Best Western from another chain of acquiring an independent hotel.

  • Stayed September 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, Guest Relations Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review, September 26, 2013
We appreciate your patronage and we have investigated your comments and will take steps to ensure that the problems you experienced do not happen again. Please accept my apologies for any inconveniences you experienced. Travel Safe.
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San Antonio, Texas
Top Contributor
93 reviews 93 reviews
12 hotel reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 18, 2013

Comfortable and quiet. Lots of restaurants nearby. Breakfast had hot scrambled eggs and hot sausage. Also waffles, and more. There is a different Best Western down the street. Would stay here again. Whataburger next door.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review, September 19, 2013
"Thank You" I am pleased to learn you found your time with us enjoyable. We hope you can return soon for another pleasant stay. Have a fun trip. Robert Lee/General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, United States
1 review
3 of 5 stars Reviewed September 18, 2013

Breakfast was mediocre: eggs were rubber, meats cold and greasy, waffles tasteless; overall food selection very small - cereal choices poor and sugary; no truly healthy items; no dailt variety. Towels so worn you could see light through them. Mold in tub tiles, poor water pressure.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review, September 19, 2013
Thank you for taking the time to offer such a constructive comment about your recent stay with us. We have addressed your concerns and have taken immediate corrective action. Travel Safe. Robert Lee/General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, United States
1 review
4 of 5 stars Reviewed September 17, 2013

Need to include bacon to your breakfast and maybe other items, seems every time I stay there its the same breakfast. other than that the rooms are nice and clean people are friendly location is centrally located so makes easy to get to everything in town

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review, September 18, 2013
"Thank You" so much for your comments regarding your stay with us. We allways love to hear feedback from our valued guest. Have A Fun Trip. Robert Lee/General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Sally Port Inn & Suites

Address: 2000 North Main Street, Roswell, NM 88201
Phone Number:
Location: United States > New Mexico > Roswell
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Roswell
#6 Romantic Hotel in Roswell
#6 Business Hotel in Roswell
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Sally Port Inn & Suites 3*
Number of rooms: 124
Official Description (provided by the hotel):
Visit this Roswell, New Mexico hotel and enjoy contemporary accommodations conveniently located near many of Roswell's most popular attractions.The BEST WESTERN Sally Port Inn & Suites offers exemplary services and accommodations that will make guests feel right at home. Hotel guests will enjoy such elegant touches as oversized guest rooms and suites, complimentary breakfast, morning paper and cable satellite television with HBO®. Additional hotel conveniences include high-speed Internet access, indoor pool, fitness center and a hot tub/spa. With over 5,000 square feet of Banquet and Meeting space, the Sally Port Inn & Suites can accommodate functions of varied sizes.The BEST WESTERN Sally Port Inn & Suites is just ten miles from the Roswell Airport and an airport shuttle is provided. Popular Roswell attractions such as the UFO International Research Museum and the Roswell Museum and Art Center are just a few minutes away. For guests wishing to venture a little farther, this hotel's staff can assist with trips to visit the Old West at Billy the Kid Country, Living Desert State Park or the natural wonders of the world at Carlsbad Caverns.Come visit the BEST WESTERN Sally Port Inn & Suites where the attentive staff is anxious to welcome guests to the "All American City" of Roswell, New Mexico. ... more   less 
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Also Known As:
Best Western Roswell
Roswell Best Western

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