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“Very nice large clean room, big sink counter, high ceiling” 4 of 5 stars
Review of BEST WESTERN El Rancho Palacio

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BEST WESTERN El Rancho Palacio
2205 North Main Street, Roswell, NM 88201   |  
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Ranked #6 of 25 Hotels in Roswell
Raynham, Massachusetts
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Very nice large clean room, big sink counter, high ceiling”
4 of 5 stars Reviewed August 1, 2014

Nice motel and room. Had a room with a king bed and cathedral ceiling which made the room feel spacious. The room had a large counter outside the bathroom which was convenient. The bathroom was nicely tiled. Motel had a good breakfast. The room was quiet. Overall thought this was a good value for the price. The town of Roswell was a convenient stopping place for us on our way from Albuquerque Airport to Carlsbad Caverns which we visited first thing the next morning. Although we didn't spend much time in Roswell itself we took some pictures and got a kick out of the funky alien motif around town.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal L, Manager at BEST WESTERN El Rancho Palacio, responded to this review, August 4, 2014
Thank you for your review about your stay with us. We are pleased to hear you enjoyed your stay at the BEST WESTERN El Rancho and we look forward to serving you again in the future .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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183 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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English first
Raynham, Massachusetts
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 1, 2014

Nice motel and room. Room had a king bed and a cathedral ceiling giving it a spacious feel. The large counter outside the bathroom was convenient. The bathroom was nicely tiled. The motel was quiet. Overall although this isn't a new property it was a clean large room and a good value for the price. Although we were just using this as a convenient stop-over on our way from Albuquerque Airport to Carlsbad Caverns, Roswell looked like an interesting city with its alien motif shops and restaurants.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal L, Manager at BEST WESTERN El Rancho Palacio, responded to this review, August 4, 2014
Thank you for your comments about your stay with us. You are right, we are an older property, but we work extra hard to may your rooms clean and comfortable. The next time you are in Roswell, we look forward to serving you the future.
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Derby, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 29, 2014

We were originally booked into a different hotel down the road, but decided against staying there once we saw it. We then went onto the BW El Rancho and booked 1 night there, it was approx. $60 and that included 1 night accommodation, free WiFi, free parking and breakfast. On entering the room, it was a good size and was also clean. What more could you ask from a budget motel? The location is okay as well, it's across the road from a couple of chain restaurants and about a 5 minute drive from the Intl. UFO Museum. Breakfast was a lot better than what you would expect for a budget motel. Overall, very good.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal L, Manager at BEST WESTERN El Rancho Palacio, responded to this review, August 4, 2014
Thank you for your review about your stay with us. I am pleased to hear you changed your mind and decided to stay at the BEST WESTERN El Rancho last minute. Should you ever come back for a visit to the Roswell area, we look forward to serving you in the future.
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Plano, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 29, 2014

Clean, QUIET accommodations at a remarkable price. Plus a free breakfast buffet to boot! Close to lots of different restaurants (most within walking distance) and not far from the UFO Museum. Also about an hour away from the ski resorts, casinos, and beautiful mountains of Ruidoso and Cloudcroft, NM. Come check it out!!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal L, Manager at BEST WESTERN El Rancho Palacio, responded to this review, August 4, 2014
Thank you for taking a moment to review your stay with us at the BEST WESTERN El Rancho. You are right, we are located near several New Mexico destinations and you could use our place as a "home base" hotel . Thank you for choosing to stay with us and we look forward to welcoming you back in the future.
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Tulsa
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 26, 2014

An excellent room for the price. Breakfast was much better than most motels in this price range. Was very clean and very friendly staff. This is not an Embassy Suites or Hilton but for the money is a good deal and I would recommend it.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal L, Manager at BEST WESTERN El Rancho Palacio, responded to this review, August 4, 2014
Thank you for your review about your stay with us at the BEST WESTERN El Rancho, I am pleased to hear you enjoyed your stay and found your room clean and comfortable .We look forward to serving you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, United States
1 review
5 of 5 stars Reviewed July 24, 2014

I'm filling out this survey as a courtesy to Best Western hotels. In order to do that I absolutely have to have a written review with 200 characters or more, otherwise I've wasted the last few minutes to do this survey. Is this enough characters now?

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal L, Manager at BEST WESTERN El Rancho Palacio, responded to this review, August 4, 2014
That is cute. Thank you any way for your review. We look forward to serving you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lubbock, United States
1 review
1 of 5 stars Reviewed July 23, 2014

Customer service was non-existent. Any issues arising after the manager leaves apparently needs to wait until they show up the following day as the lobby staff did not have the ability to solve issues and acted like it was an offense to call a manager.

  • Stayed July 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal L, Manager at BEST WESTERN El Rancho Palacio, responded to this review, August 4, 2014
Thank you for your review about your stay with us and bringing this matter to my attention. I always want to be available for my guests and I will speak to my staff and find out why this is happening. Thank you for bringing this to my attention. If you would like to speak with me directly, please call me at 575-622-2721.
Sincerely,,
Crystal Lewis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN El Rancho Palacio

Address: 2205 North Main Street, Roswell, NM 88201
Phone Number:
Location: United States > New Mexico > Roswell
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Roswell
#2 Family Hotel in Roswell
#4 Romantic Hotel in Roswell
#6 Business Hotel in Roswell
Price Range (Based on Average Rates): $
Number of rooms: 45
Reservation Options:
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Also Known As:
Best Western Hotel Roswell
Roswell Best Western
Best Western Roswell

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