We were not impressed by anything more than their use of materials in the building. After four attempts at getting us into a room, we were finally given one. The hotel does not seem very well maintained. Because it initially looks really nice, you don't expect to find dirty carpets, stained sheets, non-functioning door locks and phones, etc... We fortunately had a discount for our room, otherwise we would have felt way overcharged for the true value of the room. With the snafu on the rooms (where at one point we walked in on an occupied room), it seems that the inexperienced staff does not have the benefit of certain protocols to help when the front desk reservations computer goes down - they had no idea which party was in which room. The shower in our room does not work properly when selecting between the regular shower head and the rain head. One of the beds is next to the window which has an air conditioning/heating unit and that was letting air in all night. The "fitness center" has broken machines. Overall, if management did a thorough cleaning and checked every room for things to replace or fix, then they could provide a much better experience for guests We feel lucky that we only have one night here. As it exists now, I cannot recommend this place.
Location: United States > New Mexico > Roswell
Ranked #21 of 25 Hotels in Roswell
Price Range (Based on Average Rates): $
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